Business VoIP Solutions

VoIP costs vary depending on your provider and call usage. Expect to pay R100 – R500 per user per month, with additional charges for international calls.

Yes, most VoIP providers support number porting, allowing you to retain your current landline number when switching to VoIP.

No, VoIP requires an active internet connection. However, failover options (such as mobile forwarding) ensure uninterrupted communication.

A minimum of 100kbps upload speed per call is recommended. Fibre internet provides the best VoIP experience with minimal latency.

Yes! Many VoIP systems integrate with CRM platforms, helpdesk software, and collaboration tools like Microsoft Teams, Zoho, and HubSpot.

Yes, reputable VoIP providers offer end-to-end encryption, firewall security, and authentication measures to protect your calls.

VoIP (Voice over Internet Protocol) systems offer lower call costs, flexibility, mobility, and advanced features such as call forwarding, voicemail-to-email, auto attendants, and integration with CRM software. Businesses gain greater control over communication and scalability without the limitations of traditional fixed-line systems.

Learn more in this article: Everything You Need to Know About Business VoIP South Africa

Traditional phones use copper wire landlines and circuit-switched networks, while VoIP transmits voice data over the internet. VoIP typicallycosts less, offers more features, and is easier to manage. Traditional systems are limited by location, while VoIP can be used from anywhere with an internet connection.

Business VoIP services provide unified communication features, remote working capabilities, scalability, cost-efficiency, and improved customer service tools. They also support call analytics, routing options, and integrations that streamline daily operations and communication workflows.

VoIP reduces costs by eliminating the need for separate voice and data lines, lowering local and international call rates, and reducing hardware expenses. Maintenance and upgrades are typically handled remotely, which reduces IT overheads. Many VoIP providers offer pay-as-you-grow pricing models.

Further insights can be found in this article: How Much Can You Really Save with VoIP in South Africa? We Do the Math  

Yes, provided the internet connection is stable and has enough bandwidth, VoIP calls can offer HD-quality audio. Many systems include echo cancellation, jitter buffering, and adaptive codecs that enhance voice clarity and reduce latency or dropouts.

You need a reliable internet connection, compatible VoIP phones or softphones, and a VoIP service provider. Some setups require a VoIP gateway or adapter if you plan to use existing analogue phones. Optional hardware includes routers with Quality of Service (QoS) settings to prioritise voice traffic.

For further insights check out VoIP Phones vs Softphones: Which Should You Choose?

VoIP is highly scalable. New users or extensions can be added with minimal effort and no major infrastructure changes. Whether you’re a startup or a growing enterprise, VoIP can easily scale to match your business size and needs.

VoIP systems rely on power and internet, so they won’t work during an outage unless backup solutions are in place. Businesses often use uninterruptible power supplies (UPS), LTE failovers, or divert calls to mobile devices to maintain connectivity during downtime. For further insights check out How to Keep Your VoIP Phone System Online During Load Shedding.

Yes, VoIP can work with existing network infrastructure, including routers, switches, and certain analogue phones (via ATA adapters). Many systems also integrate with CRM, ERP, and other business software platforms for seamless communication.

Support varies by provider but typically includes remote technical support, 24/7 customer service, onboardingassistance, and access to online help centres or knowledge bases. Business-grade providers often offer SLAs (Service Level Agreements) to guarantee uptime and response times.

A smooth transition involves assessing current communication needs, auditing your internet capacity, choosing a reliable VoIP provider, and training staff. Most providers offer porting services to retain existing numbers and can assist with phased rollouts to minimise disruption.

Yes, VoIP systems are built to handle multiple lines and concurrent calls. The number of lines is only limited by your bandwidth and provider plan, making it ideal for businesses with multiple departments or customer service teams.

Yes, VoIP systems are built to handle multiple lines and concurrent calls. The number of lines is only limited by your bandwidth and provider plan, making it ideal for businesses with multiple departments or customer service teams.

Many VoIP providers include or integrate with video conferencing platforms such as Zoom, Microsoft Teams, or proprietary solutions. This allows for unified voice and video communications across devices and locations, all within the same ecosystem.

Look for transparent pricing, included features (like call routing, voicemail, conferencing), ease of scalability, customer support, uptime guarantees, and compatibility with your existing systems. Consider future growth and whether the provider offers local support.