ICTGlobe Review
ICTGlobe is a Centurion operator that runs its own voice backbone with direct Vodacom, MTN and Cell C interconnects, a Tier 3 data centre and three cloud PBX platforms, sold mainly through ISPs, MSPs and resellers. It suits a partner building services on someone else’s infrastructure. The trade-off is that nothing is priced on the site and the Google feed leads with billing and support complaints.
Is ICTGlobe worth shortlisting?
Yes for an ISP, MSP, integrator or reseller that wants to build voice, connectivity and cloud services on a South African operator’s own backbone. ICTGlobe runs its own voice network with direct Vodacom, MTN and Cell C interconnects, a Tier 3 data centre, and three cloud PBX platforms (VPBX, 3CX and Vodia) that a partner can white-label. For a business buying one phone system directly, the fit is weaker: nothing is priced on the site, the products are built for the channel, and the Google feed at 4.0 across 130 reviews leads with billing and support complaints.
- OfficesBuilding 10, Oxford Office Park, 3 Bauhinia St, Centurion; second office in Stellenbosch · +27 21 201 2000
- Voice platformsVPBX, 3CX and Vodia on one in-house backbone with direct Vodacom, MTN and Cell C interconnects
- PricingQuote-only across every line; nothing published
- Also runsTier 3 data centre, fibre, wireless, LTE and satellite connectivity, CallVault call analytics, Fortinet firewall-as-a-service, partner training and marketing
A wholesale ICT operator with real infrastructure and three PBX platforms, built for partners rather than direct buyers.
ICTGlobe owns the plumbing that most South African voice resellers rent: its own voice backbone with direct mobile-network interconnects, a Tier 3 data centre with twin generators and 24/7 staffing, and a connectivity menu across fibre, wireless, LTE and satellite. On top of that sit three cloud PBX platforms, an unusually deep software catalogue (CallVault call analytics, StorVault backup, IceWarp collaboration, Aluxium CRM and contact centre, Numista billing, iPOS point of sale) and a partner layer of training, community and marketing support. Named partners include Debugged Consulting, TWB Communications and AZ Solutions.
Two things hold the score to 6.9. Pricing value scores 5.0 because every line is quote-only, which is normal at the wholesale end but leaves nothing to benchmark. And the customer-review evidence is mixed: 4.0 across 130 Google reviews, with the three most recent all one-star and about billing, support and data loss, while HelloPeter carries nothing. Partner-to-partner references matter more here than the consumer feed.
Is ICTGlobe likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What ICTGlobe does well, and where to push back at quote stage.
- Its own voice backbone with direct interconnects into Vodacom, MTN and Cell C, rather than minutes resold through a wholesaler.
- Three cloud PBX platforms on one backbone (VPBX, 3CX where ICTGlobe is a partner of choice, and Vodia), so a partner can pick the right tool without changing supplier.
- A Tier 3 data centre with twin backup generators and a 24/7 staffed operations team behind the cloud workloads.
- A deep software menu to resell or white-label: CallVault call analytics, StorVault backup, IceWarp collaboration, Aluxium CRM and contact centre, Numista billing, iPOS point of sale and Fortinet firewall-as-a-service.
- A dedicated partner layer: ICTEngage training and recruitment, the ICTforum community and ICTDigital marketing support.
- Nothing is priced: no per-extension PBX rate, no per-channel SIP rate, no cloud allocation pricing. Every comparison starts with a sales conversation.
- The Google feed is mixed at 4.0 across 130 reviews, and the most recent reviews are one-star complaints about billing, connection faults and data loss.
- HelloPeter shows no reviews in the last twelve months, so there is no second public signal.
- The products are built for channel partners; a direct SME picking one phone system will find the three-platform menu more choice than help.
Score breakdown
Five categories that decide whether ICTGlobe earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Every line is quote-only: per-extension voice, per-channel SIP, cloud allocation and per-seat software all surface through the sales conversation. Normal at the wholesale end, but nothing public to benchmark.
Three cloud PBX platforms on an own Tier 1 backbone with direct mobile interconnects, a Tier 3 data centre, fibre, wireless, LTE and satellite connectivity, and a deep software menu from call analytics to firewall-as-a-service. Top of the channel-ICT range.
4.0 across 130 Google reviews on the Centurion listing, on a claimed and owner-responsive profile, with the most recent reviews negative. Held back on the mixed direction and because HelloPeter carries nothing.
Own network, a Tier 3 data centre with twin backup generators and direct mobile-network interconnects. Held back because the 100% uptime figure appears only in a partner testimonial and no SLA or service-credit terms are published.
A 24/7 staffed support team is stated on the site and echoed by named partners. Held back because no response or resolution commitment is published and recent reviews describe long unresolved faults.
Pricing: quote-only across the menu
ICTGlobe publishes no rates. Per-extension PBX, per-channel SIP, cloud allocation and per-seat software all surface through the sales conversation, which is standard at the wholesale end of the market. What to ask for on each line.
| Line | Published rate | What to ask | Disclosure |
|---|---|---|---|
| Voice (VPBX, 3CX or Vodia) | Quote | Per-extension wholesale rate by platform, and per-minute interconnect rates into Vodacom, MTN and Cell C | Confirm at quote |
| Connectivity (fibre, wireless, LTE, satellite) | Quote | Underlying network at the address, speed tier and SLA wording | Confirm at quote |
| Cloud workloads (Tier 3 data centre) | Quote | Compute and storage allocation, redundancy model, backup and disaster-recovery wording | Confirm at quote |
| CallVault and the AI call tools | Quote | Per-recording or per-seat licensing, and integration with the chosen PBX platform | Confirm at quote |
| Business software (StorVault, IceWarp, Aluxium, Numista, iPOS) | Quote | Per-user licensing, support tier, white-label or reseller terms | Confirm at quote |
| Fortinet firewall-as-a-service | Quote | Security stack components and deployment scale | Confirm at quote |
| Partner programme | Tier-dependent | Partner tier, training and marketing inclusion | Confirm at sign-up |
What real customers say
The three most recent reviews on the ICTGlobe Centurion Google listing, quoted as written. The listing holds 4.0 stars across 130 reviews and the owner replies to some feedback; the most recent reviews are all negative, and HelloPeter shows no reviews in the last twelve months.
“Stay far away from this company… especially if you have a business! Endless ridiculous and unacceptable problems. I have a debit order with this company and for 2 months in a row they block my number at some random time of the month”
“Have been struggling with our connection for two months now. I spoke to an ICT member on the phone for more than 3 hours as they were trying to fix the issue with our ‘booster’ over the phone.”
“Stay away from this company!!! They have lost ALL our data and Back-ups! They are so far far away from standards!!!!”
How to read this: a 4.0 average means most reviews are positive, and the tag cloud on the listing is led by “friendly staff”, but the recent feed is billing, a long-running connection fault and a data-loss claim. Some complaints on the listing come from cold-call recipients, which the owner answers by pointing out that ICTGlobe sells through partners. For a partner build, call two existing partners in your tier rather than weighing the consumer feed.
The ICTGlobe product line
A wholesale menu spanning three voice platforms, connectivity, Tier 3 cloud, software, security and a partner growth layer.
VPBX, 3CX and Vodia on one backbone
Three cloud PBX platforms on the operator’s own voice network: VPBX, 3CX (voice, video and chat, with ICTGlobe a partner of choice) and Vodia (any device as a business phone; Microsoft Teams calling sits here). Direct Vodacom, MTN and Cell C interconnects underneath.
Fibre, wireless, LTE and satellite
Business and home fibre, LTE, wireless and satellite, for partners building multi-site or rural designs.
Cloud with twin generators and 24/7 staff
A South African Tier 3 data centre with twin backup generators and a 24/7 operations team, hosting customised cloud workloads. A 100% uptime figure appears in a partner testimonial rather than a published SLA.
Call analytics
CallVault delivers call analysis with business-intelligence recommendations, and three further AI-powered call tools have been launched in the same family.
Backup, collaboration, CRM, billing, point of sale
StorVault encrypted backup, IceWarp email and collaboration, Aluxium CRM and contact centre, Numista billing, iPOS point of sale and the VSP platform for bundling cloud, voice and connectivity.
Fortinet FWaaS and partner support
Fortinet-powered firewall-as-a-service, plus ICTEngage training and recruitment, the ICTforum community and ICTDigital marketing support for partners.
Choose ICTGlobe if
- You are an ISP, MSP, integrator or reseller and want to build on an operator’s own voice backbone and Tier 3 cloud rather than resell someone else’s.
- You want to offer customers a choice of VPBX, 3CX or Vodia without changing supplier.
- Direct mobile-network interconnects matter to your routing economics or your customers’ call quality.
- You want backup, CRM, billing and security products to white-label alongside voice.
Consider another if
- You are a direct SME that wants one phone system with a published rate: Switch Telecom, Euphoria and Othos publish rates before the sales call.
- Your procurement needs a strong, current public review record across more than one platform.
- You need a published SLA with service credits rather than a testimonial-based uptime claim.
- You want Microsoft Teams calling on a transparent per-user rate; here it sits inside the Vodia platform on a quote.
Alternatives to compare
Three providers worth quoting alongside ICTGlobe, each stress-testing a different decision driver.
Saicom Voice
A Tier 1 voice operator with named direct interconnects and reviews across several platforms. The peer to quote where carrier depth and a broader review footprint matter.
Switch Telecom
A voice specialist publishing cloud PBX from R260 for ten extensions with Teams calling. The right alternative for a direct buyer who wants a rate card rather than a channel conversation.
Othos Telecom
A Cape Town cloud PBX with three published plans from R149 a month, hosted on Amazon Web Services, and a 5.0-star Google listing. The cleanest direct-buyer alternative.
Peers scored on the same rubric sit side by side on Compare phone systems.
South African essentials
Four local signals to verify before signing.
ICTGlobe positions itself as a licensed operator with its own network. Verify the operating entity and ECNS and ECS licence references at register.icasa.org.za if procurement needs them.
Porting runs through the partner or ICTGlobe depending on the deal. Confirm timelines and any per-number fee in writing, and which of the three platforms the numbers land on.
A 24/7 staffed operations team is stated on the site. No response or resolution commitment is published, and recent Google reviews describe long unresolved faults, so get the SLA’s response and restore times into the agreement.
Quote-driven and scoped per engagement. Confirm minimum term, notice period, the debit-order and suspension rules (a recent review describes a number blocked over a debit order) and any clawback on subsidised equipment.
How this score was built
Scores are editorial guides, not guarantees. ICTGlobe’s 6.9 is the weighted sum of the five dimension scores above: 0.25×5.0 + 0.25×8.5 + 0.20×6.5 + 0.15×7.5 + 0.15×7.0. ICTGlobe is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is ICTGlobe?
A South African channel-led ICT operator with offices in Centurion and Stellenbosch. It runs its own voice backbone with direct Vodacom, MTN and Cell C interconnects, operates a Tier 3 data centre, and offers three cloud PBX platforms (VPBX, 3CX and Vodia) plus connectivity, call analytics, business software and security, mostly through partners.
Does ICTGlobe publish pricing?
No. Every product line is quoted through a sales conversation, which is standard at the wholesale end of the market.
Which phone systems does ICTGlobe offer?
Three cloud PBX platforms on one backbone: VPBX (its own virtual PBX), 3CX (where ICTGlobe is a partner of choice) and Vodia (a device-agnostic platform that also carries Microsoft Teams calling).
Is ICTGlobe a good fit for a small business buying one phone system?
Usually not directly. The products are built for ISPs, MSPs and resellers, and nothing is priced on the site. A small business will normally buy an ICTGlobe-based service through one of its partners, or compare providers that publish rates.
What does owning the network mean for customers?
ICTGlobe routes calls over its own backbone with direct interconnects into the mobile networks rather than reselling another carrier’s minutes, which shortens the call path and gives partners wholesale economics.
What do customer reviews say?
The Centurion Google listing sits at 4.0 across 130 reviews. Most are positive, with friendly staff the leading theme, but the most recent reviews are one-star complaints about billing, a connection fault and data loss. HelloPeter shows no reviews in the last twelve months.
How does ICTGlobe compare to Switch Telecom or Saicom?
Different categories. Switch Telecom and Saicom Voice sell to businesses directly with published rates and stronger public review records; ICTGlobe is a wholesale operator with three PBX platforms and a deep product menu sold through partners on quotes.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- ictglobe.comUsed for the three PBX platforms, the direct interconnect positioning, the Tier 3 data centre, the connectivity menu, the software and security catalogue, the partner layer, the two office addresses and contact numbers, and the named partner testimonials. Home page re-read 4 September 2026; still no published rates. Open source →
- ICTGlobe Centurion Google Business ProfileUsed for the 4.0-star rating across 130 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
- ICTGlobe on HelloPeterUsed for the no-reviews-in-twelve-months observation. Open source →
ICTGlobe is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, Google Business Profile, HelloPeter listing and the prior WhichVoIP review). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: 4.0 across 130 reviews (from 4.1 across 129), the three most recent reviews quoted verbatim in place of the aggregate and testimonial cards; they are all negative and the reading says so. Customer reviews and support cards updated to the current listing. Alternatives given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added. Score unchanged at 6.9.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 6.8 to 6.9. Customer reviews now reads the Centurion Google listing recorded in the WhichVoIP record (4.1 stars, 129 reviews, sampled 16 August 2026). Home page re-read at ictglobe.com on 4 September 2026: platform list, data-centre claims and product menu unchanged, still no published rates.
- 21 May 2026Fact-check against ictglobe.com (homepage, /firewall-as-a-service, /contact-us). The Stellenbosch (Winelands) office was added alongside the Centurion office – the contact page lists both, so the review now reflects the dual-site reality rather than a Centurion-only HQ. The contact number was corrected to the published +27 21 201 2000 / +27 861 999 109 (the prior +27 12 880 0000 was not on the site). The contradictory product count was dropped – the title’s “9-product” and the body’s “12-product” were both editorial, so the catalogue is now described without a number. Partner-testimonial attributions were corrected to the home-page pairing (Ruadri Vorster / Debugged Consulting, Shahied Williams / TWB Communications, Sean Young / AZ Solutions). Score unchanged at 6.8.
- 20 May 2026Score held at 6.8 against the updated 4-axis rubric. Feature set lifted to 8.5 on the expanded catalogue (3 new AI call tools, ICTEngage / ICTforum / ICTDigital partner growth layer, broader connectivity menu now spanning satellite – not in prior framing). Support and Reliability moved to 7.0 honestly reflecting the medium-volume Google aggregate (4.0★ / 131) alongside the operational anchors. Wholesale-vs-retail framing pulled forward into SA essentials and into the cold-call-recipient explanation that surfaces in the owner-reply pattern on the Google profile.
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