Yaxxa Review
Yaxxa is a Bryanston ICT integrator that sells hosted and on-premise PBX, a contact centre, connectivity, security, print and energy as one supplier relationship under its own ICASA licence. It suits a growing SME that wants fewer suppliers rather than the lowest per-extension rate. The trade-off is that per-user pricing and the voice platform are both left for the quote, and the public review record is small and mixed.
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Is Yaxxa worth shortlisting?
Yes if you want one South African supplier covering voice, connectivity, security, energy and print under a single agreement, and you can do your own reference checks. Yaxxa holds its own ICASA Class ECS licence and operates from Johannesburg and Cape Town with an office in Auckland. The trade-offs are visibility and evidence: per-user voice pricing is quote-only (the only public price is a Y15 hardware bundle at R4,380 a month with no VAT basis, term or contents stated), the platform under the hosted PBX is not named on the site, and the Bryanston Google listing is a mixed 3.7 across 25 reviews with cold-calling and fault-response complaints at the top.
- HQSomerset Office Park, 5 Libertas Road, Bryanston · +27 11 467 8414; offices in Cape Town and Auckland
- Founded2016, by four partners
- PricingQuote-based per user; one public price, the Y15 bundle at R4,380 a month (VAT basis, term and contents not stated)
- LicenceICASA Class ECS 2067/996 (Yaxxa Pty Ltd)
An ICT integrator betting on portfolio breadth rather than voice depth, with the platform and the price both left for the quote.
Yaxxa packages hosted and on-premise PBX, an omni-channel contact centre, business fibre, microwave and LTE, cyber and physical security, managed print and alternative energy as one supplier relationship under its own ICASA licence, which gives it contractual responsibility for the voice service rather than reselling someone else’s interconnect. That breadth suits a growing SME that wants fewer suppliers rather than the lowest per-extension rate, and the site names regional sales and operations leads in each of its three offices.
Two things need settling at quote. Yaxxa describes its hosted PBX and contact centre as platforms it developed, while a published Hodusoft case study lists Yaxxa as a Hodusoft deployment, so ask for the platform in writing. And the public record is thin and mixed: 3.7 across 25 Google reviews on the Bryanston listing, with the two most recent reviews complaining about repeated sales calls and a fault left unrepaired for nine hours, both answered by the owner. Those, plus quote-only pricing and no published SLA, hold the score to 6.0.
Is Yaxxa likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Yaxxa does well, and where to push back at quote stage.
- A single-agreement consolidation play across eight ICT lines, unusual breadth for a South African voice supplier.
- Its own ICASA Class ECS licence (2067/996), which puts contractual responsibility for the voice service with Yaxxa.
- Three offices (Johannesburg, Cape Town, Auckland) with named regional sales and operations leadership.
- A recent Google review credits management with taking full responsibility when a PABX setup went wrong, and the owner replies to critical reviews.
- A Zoho authorised-partner relationship supports the CRM-adjacent lines.
- Per-user voice rates are not published. The only public price is the Y15 bundle at R4,380 a month, with no VAT basis, contract term or bundle contents stated.
- The site says Yaxxa developed its own hosted PBX and contact centre; a Hodusoft case study lists Yaxxa as a Hodusoft deployment. Confirm the platform in writing.
- The Google record is thin and mixed: 3.7 across 25 reviews, with cold-calling and fault-response complaints at the top of the feed.
- No uptime figure, SLA or support hours are published, and connectivity is resold across several upstream networks.
Score breakdown
Five categories that decide whether Yaxxa earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
One Rand figure is published, the Y15 bundle at R4,380 a month, but the page states no VAT basis, contract term or bundle contents, and every per-user PBX, contact-centre and connectivity line is quote-only.
Hosted PBX, omni-channel contact centre, connectivity, security, print and energy under one ICASA licence is unusually broad. Held back because the voice platform is not disclosed and depth on any single line is thin.
3.7 across 25 Google reviews on the Bryanston listing. Thin volume, a mixed feed with fault and sales-process complaints near the top, and owner replies on the negatives.
Own ICASA Class ECS licence and offices in Johannesburg, Cape Town and Auckland. Held back because no uptime figure or SLA is published and connectivity is resold across several upstream networks.
Three regional support numbers and visible owner responses. Held back because no support hours or response commitment is published, and one recent review describes a fault left unrepaired for nine hours.
Pricing: one bundle price, everything else quoted
Yaxxa publishes one Rand price, the Y15 hardware bundle. Everything else is quote-driven across the eight lines. What to ask Yaxxa to itemise so you can compare against single-product specialists.
| Cost area | Published rate | What to ask | Disclosure |
|---|---|---|---|
| Y15 bundle | R4,380 a month | What the bundle includes (extensions, handsets, minutes), the VAT basis and the contract term, none of which the page states | Confirm at quote |
| Cloud PBX per user | Quote | Monthly per-user cost at your headcount, and which platform sits underneath | Confirm at quote |
| Omni-channel contact centre | Quote | Per-agent rate, the platform vendor, and which channels are included by default | Confirm at quote |
| Connectivity (fibre, microwave, LTE) | Quote | The upstream network at your site, contracted speed and SLA terms | Confirm at quote |
| Security, print and energy | Quote | Install versus managed-service split, hardware vendors, lease or purchase terms | Confirm at quote |
| SLA and contract | Not published | Uptime commitment, service credits, minimum term, notice period and clawback on subsidised hardware | Ask explicitly |
What real customers say
The three most recent reviews on the Yaxxa Google listing in Bryanston, quoted as written. That listing holds 3.7 stars across 25 reviews and the owner replies to critical feedback. Yaxxa’s Cape Town office carries its own listing, which is not in the record and not averaged in.
“While I understand the need for sales reps and business developers to reach out to potential new clients, our company has incessantly been harassed by Khanyisani and the rest of the team at Yaxxa calling us now multiple days in a row”
“This is a very bad company, and the service is also very bad. The phone is often unusable, frequent failures, and the processing time is very long. From 11:00 today to 19:53 now, it has not been repaired”
“We encountered some challenges during our PABX setup with Yaxxa, but we were genuinely impressed by how their management team took full responsibility. It’s reassuring to see that Yaxxa’s leadership stands firm and addresses issues head-on when things don’t go as planned.”
How to read this: one complaint is about sales outreach rather than service, one is a fault the owner attributes to a last-mile provider, and the positive review credits management with owning a setup problem. Small sample, mixed direction, engaged owner. Ask for three references in your industry and get response times into the SLA.
The Yaxxa product line
Eight lines under one agreement, with the voice platform to be confirmed at quote.
Hosted and on-premise PBX
Hosted cloud PBX, on-premise PBX and a unified-communications layer. The site says Yaxxa developed the hosted PBX; a Hodusoft case study lists Yaxxa as a Hodusoft deployment. Confirm in writing.
Omni-channel
Hardware and software for a multi-channel contact centre. Ask which vendor the omni-channel layer is built on.
Fibre, microwave, LTE, APN
An aggregator model across several upstream networks. Confirm the carrier at your site and the contracted SLA.
Cyber, CCTV, biometrics, access control
Cyber security, facial-recognition access control, camera surveillance, biometrics and CCTV installation.
Managed print, alternative energy, networking
Multifunction printers and managed print, turnkey energy solutions, network cabling and switches, and a small-office line with VoIP phones and a mobile app.
Choose Yaxxa if
- You want one supplier across voice, connectivity, security, energy and print rather than several specialist contracts.
- You are a growing SME that would rather consolidate suppliers than chase the lowest per-extension rate.
- An own ICASA licence and named regional leadership count in your procurement scoring.
- You are prepared to do your own reference checks on top of a thin public record.
Consider another if
- You only need a cloud PBX and want a published per-extension rate to compare the same day.
- Public review evidence weighs heavily in your decision; the Google feed here is small and mixed.
- You want the voice platform vendor named on the site before you engage.
- You need a published SLA with uptime and service credits.
Alternatives to compare
WhichVoIP partners in Cloud PBX — paying sponsors, independently scored on the same rubric as Yaxxa. Worth a quote alongside it.
Centracom
Hosted PBX (Cloudcall) on own Tier 1 voice carrier network. Listing · Review
Kinetix Connect
3CX Hosted PBX and Dedicated Cloud PBX, with SIP trunks. Listing · Review
Innovo Networks
Hosted PBX, contact centre and Teams Direct Routing. Listing · Review
Peers scored on the same rubric sit side by side on Compare phone systems.
South African essentials
Four local signals to verify before signing.
Yaxxa holds ICASA Class ECS licence 2067/996 in the name of Yaxxa Pty Ltd, per its site. Check the record at register.icasa.org.za if procurement needs it.
Porting is part of the voice onboarding. No timeline or fee is published; confirm both, and which numbers move on which date.
Three regional support numbers and owner replies on the Google listing, but no support hours or response commitment are published. Get response and restore times into the SLA.
Quote-driven per engagement. Confirm the minimum term, notice period, the VAT basis of any bundle price and clawback on subsidised hardware.
How this score was built
Scores are editorial guides, not guarantees. Yaxxa’s 6.0 is the weighted sum of the five dimension scores above: 0.25×5.5 + 0.25×7.0 + 0.20×5.5 + 0.15×6.0 + 0.15×6.0. Yaxxa is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is Yaxxa?
A Bryanston-based South African ICT integrator founded in 2016 that sells hosted and on-premise PBX, an omni-channel contact centre, connectivity, security, managed print and alternative energy under its own ICASA Class ECS licence, from offices in Johannesburg, Cape Town and Auckland.
How much does Yaxxa cost?
Per-user voice pricing is quote-only. The one public price is the Y15 hardware bundle at R4,380 a month; the page does not state the VAT basis, the contract term or what the bundle includes.
Which platform does Yaxxa use for its hosted PBX?
The site says Yaxxa developed its own hosted PBX and contact centre. A published Hodusoft case study lists Yaxxa as a Hodusoft deployment. Ask Yaxxa to name the platform in writing at quote.
Is Yaxxa ICASA-licensed?
Yes. The site cites Class ECS licence 2067/996 in the name of Yaxxa Pty Ltd.
What do customer reviews say?
The Bryanston Google listing sits at 3.7 across 25 reviews. The most recent reviews complain about repeated sales calls and a fault left unrepaired for most of a day; a third credits management with taking responsibility for a setup problem. The owner replies to critical reviews.
Who is Yaxxa best for?
A growing SME that wants one supplier across voice, connectivity, security, energy and print and is willing to check references itself. A business that only needs a cloud PBX will find published-rate specialists easier to compare.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- yaxxa.co.zaUsed for the eight product lines, the 2016 founding, the three offices and named leadership, the ICASA licence reference and the Zoho partnership. Verified 18 May 2026. Open source →
- yaxxa.co.za Y15 bundle pageUsed for the R4,380 a month bundle price and the absence of VAT basis, term and contents. Sampled 4 September 2026. Open source →
- Hodusoft case studyUsed for the platform-attribution question: Hodusoft lists Yaxxa as a Hodusoft deployment. Verified 18 May 2026.
- Yaxxa Google Business Profile (Bryanston)Used for the 3.7-star rating across 25 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
Yaxxa is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, ICASA licensee list, and corroborating vendor case study). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Quote-request links re-routed to the phone-systems quote form after the primary-category decision; no other change.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: Bryanston 3.7 across 25 unchanged, the three most recent reviews quoted verbatim; the Western Cape listing, which is not in the record, is no longer averaged in. Alternatives given reasons and current scores; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added. Score unchanged at 6.0.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 6.9 to 6.0. Customer reviews now reads the Bryanston Google listing recorded in the WhichVoIP record (3.7 stars, 25 reviews, sampled 16 August 2026). Y15 bundle price re-read at yaxxa.co.za on 4 September 2026, unchanged at R4,380.
- 18 May 2026V7 migration. Score recalibrated from V6 7.0 to 6.9 against the V7 4-axis rubric. JHB HQ address updated from the legacy Fourways location to the current Bryanston Somerset Office Park entry. Eight-pillar portfolio surfaced explicitly (previously framed as “multi-pillar” without enumeration). Hodusoft platform-attribution watch-out added based on corroborating case-study evidence. Both Google Business Profiles surfaced (Bryanston 3.9 stars / 25 reviews; Western Cape 3.8 stars / 23 reviews) with verbatim customer quotes in the Customers section.
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