HD Telecoms Review
HD Telecoms is a Centurion SME supplier with branches in Johannesburg and Cape Town that sells a 3CX-based phone system, unlimited voice, connectivity, IT support, backup and office consumables on one account. It suits a small business that wants one local team for phones and IT and trusts a 4.8-star reputation over a rate card. The trade-off is that nothing is priced or specified on the site.
Is HD Telecoms worth shortlisting?
Yes for an SME in Gauteng or the Western Cape that wants one supplier for a 3CX-based phone system, unlimited voice, connectivity, IT support, backup and even office consumables, and values a local team with a strong reputation over a published rate card. HD Telecoms works from a Centurion head office with branches in Johannesburg and Cape Town, and its Google listing is 4.8 across 59 reviews with friendly staff the dominant theme. The trade-off is that nothing is priced on the site, the product pages are thin, and no SLA, support hours or ICASA detail are published.
- HQ59 Migmatite Drive, Zwartkop, Centurion · +27 12 111 0111; branches in Johannesburg and Cape Town
- Product setCloud PBX on 3CX, unlimited voice, VoIP mobile app, call recording, connectivity, IT services, backup, office consumables
- PricingQuote-based across every line
- Google4.8 across 59 reviews on the Centurion listing; friendly staff the most-mentioned theme
A Centurion SME supplier consolidating voice, IT and office consumables on 3CX, with a strong local reputation and a thin website.
HD Telecoms is the kind of supplier a small business ends up with because someone recommended it: a Centurion team with branches in Johannesburg and Cape Town, a 3CX-based cloud PBX with an unlimited voice option, a mobile app and call recording, and the surrounding IT (connectivity, support, backup) and consumables on the same account. The Google listing is 4.8 across 59 reviews, and the most recent reviews name the person who helped and praise quick responses.
What the website does not do is let you compare it cold. Every line is quote-based, the product pages list headlines rather than features or licence tiers, and no SLA, uptime figure, support hours or ICASA detail are published. That keeps pricing value at 5.0 and the overall at 6.4, and it means the quote has to fill the gaps: 3CX licence tier, per-extension cost, recording retention and response times.
Is HD Telecoms likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What HD Telecoms does well, and where to push back at quote stage.
- A 4.8-star Google listing across 59 reviews, with friendly staff mentioned in 13 reviews and quick responses in the most recent.
- One account for cloud PBX, unlimited voice, a mobile app, call recording, connectivity, IT support, backup and office consumables.
- 3CX as the phone platform, which brings the 3CX apps, WebMeeting and feature ecosystem.
- A Centurion head office with branches in Johannesburg and Cape Town for on-site work in Gauteng and the Western Cape.
- A published phone line and email for direct sales, and a team small enough that reviews name individuals.
- No per-extension rate or tariff anywhere on the site; every line is quote-based.
- Thin product pages: service headlines without feature lists, 3CX licence tiers or SLA wording.
- No support hours, response commitment, uptime figure or ICASA licence reference is published.
- HelloPeter shows no reviews in the last twelve months, so Google is the only public signal.
Score breakdown
Five categories that decide whether HD Telecoms earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
All service lines are quote-based; no per-extension rate or tariff sheet appears on the site, so nothing can be compared against published-rate peers before a call.
Cloud PBX, unlimited voice, a VoIP mobile app, call recording, connectivity, IT services, backup and office consumables on the 3CX platform. The single-supplier bundle is the value; per-line depth is thin on the public site.
4.8 across 59 Google reviews on the Centurion listing, with friendly-staff and quick-response themes. Held back on volume and because it is a single platform.
A 3CX reseller with service into Gauteng and the Western Cape. Held back because no SLA or uptime commitment is published and ICASA detail is not surfaced.
A multi-branch footprint and a review feed that repeatedly names staff for prompt service. Held back because no support hours or response commitment is published.
Pricing: quote-based across the catalogue
HD Telecoms publishes no per-extension rates or tariffs; every line is scoped by sales. What to ask the team to itemise so you can compare against published-rate peers.
| Service line | Published rate | What to ask | Disclosure |
|---|---|---|---|
| Cloud PBX (3CX) | Quote | Per-extension rate, 3CX licence edition, and how many simultaneous calls are licensed | Confirm at quote |
| Unlimited voice | Quote | Per-line cost, what is included, fair-usage terms and free calls between branches | Confirm at quote |
| VoIP mobile app | Bundled | Whether the 3CX apps are included with every extension | Confirm at quote |
| Call recording | Quote | Retention period, storage cost and how recordings are retrieved | Confirm at quote |
| Connectivity | Quote | Underlying network at your address, speed tier, SLA wording and install timing | Confirm at quote |
| IT services and backup | Quote | Scope of the managed-services contract, backup retention and restore commitment | Confirm at quote |
| Office consumables | Quote | Brands carried and lease or purchase terms | Confirm at quote |
What real customers say
The three most recent reviews on the HD Telecoms Google listing in Centurion, quoted as written. The listing holds 4.8 stars across 59 reviews; HelloPeter shows no reviews in the last twelve months, so Google is the only public signal.
“Barend van den Berg was excellent, quick response and great communication”
“Great service with a wide variety of products. Excellent service from friendly staff.”
“Excellent service and friendly and efficient personnel.”
How to read this: short reviews, all about people and speed, one of them a month old. That is the profile of a local supplier that keeps its customers by service rather than by contract. Ask for a reference at the branch that would onboard you.
The HD Telecoms product line
Voice on 3CX, plus the IT around it, from one team.
3CX-based phone system
A hosted 3CX phone system with the 3CX mobile and desktop apps and WebMeeting. Licence edition and simultaneous-call count are set at quote.
Flat calling option
An unlimited voice line alongside the PBX. Confirm inclusions and fair-usage terms at quote.
Compliance and training
Recording on the phone system, with retention and storage priced at quote.
The line under the phones
Fibre and wireless connectivity supplied with the voice service; the network at your address is confirmed at quote.
Managed IT
IT support and backup solutions on the same account as the phone system.
Printers and cartridges
Printer and cartridge supply for buyers consolidating office spend.
Choose HD Telecoms if
- You want the phone system, connectivity, IT support and backup from one local supplier.
- Your offices are in Gauteng or the Western Cape and you want a team that comes on site.
- A local reputation and people you can name matter more than a rate card.
- 3CX as the platform suits you and you want a partner to run it.
Consider another if
- You want a per-extension price you can compare before you call.
- You need a published SLA, uptime figure or ICASA licence reference for procurement.
- Your sites are outside Gauteng and the Western Cape.
- You only need a phone system and the IT bundle adds nothing.
Alternatives to compare
Three providers worth quoting alongside HD Telecoms, each stress-testing a different decision driver.
TRUENAV
A Cape Town 3CX specialist with a 20-year record and a 4.8-star Google listing on a larger sample. The second quote on the same platform.
Switch Telecom
Hosted Switchboard from R260 for ten extensions on its own licensed network. Compare if a visible per-extension price decides it.
Intellicomms
A managed IT services provider with voice as one of seven pillars and offices in Midrand, Cape Town and Durban. The closest peer on the voice-plus-IT bundle, also quote-only.
Peers scored on the same rubric sit side by side on Compare VoIP providers and Compare fibre providers.
South African essentials
Four local signals to verify before signing.
HD Telecoms does not publish an ICASA licence reference or the carrier under its 3CX service. Ask for the licensed entity at quote and check register.icasa.org.za.
Porting is part of onboarding. No timeline or fee is published; confirm both, and which numbers move on which date.
Reviews describe quick responses and name staff, but no support hours or response commitment are published. Get them into the agreement in writing.
Quote-driven per engagement. Confirm the minimum term, notice period, 3CX licence renewal date and any clawback on subsidised handsets.
How this score was built
Scores are editorial guides, not guarantees. HD Telecoms’s 6.4 is the weighted sum of the five dimension scores above: 0.25×5.0 + 0.25×7.0 + 0.20×7.0 + 0.15×6.5 + 0.15×7.0. HD Telecoms is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is HD Telecoms?
A Centurion-based South African SME voice and IT supplier with branches in Johannesburg and Cape Town, selling a 3CX-based cloud PBX, unlimited voice, a mobile app, call recording, connectivity, IT support, backup and office consumables.
How much does HD Telecoms cost?
Nothing is priced on the site. Every line is quoted after the sales team has scoped the deployment.
Which phone system does HD Telecoms use?
3CX. The 3CX WebMeeting link on the site confirms the platform; the licence edition and simultaneous-call count are set at quote.
Where does HD Telecoms operate?
From a Centurion head office at 59 Migmatite Drive, Zwartkop, with branches in Johannesburg and Cape Town, serving Gauteng and the Western Cape.
What do customer reviews say?
The Centurion Google listing sits at 4.8 across 59 reviews. Friendly staff is the most-mentioned theme and recent reviews name the person who helped and praise quick responses. HelloPeter shows nothing in the last twelve months.
Does HD Telecoms publish an SLA?
No uptime figure, SLA, support hours or ICASA reference is published. Ask for all four at quote.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- hdtelecoms.co.zaUsed for the product set, the 3CX platform (WebMeeting in the site quick-links), the head office and branches, and the contact details. Verified 21 May 2026; no pricing published at the 4 September re-read. Open source →
- HD Telecoms Google Business Profile (Centurion)Used for the 4.8-star rating across 59 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
- HD Telecoms on HelloPeterUsed for the no-reviews-in-twelve-months observation. Open source →
HD Telecoms is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, Google Business Profile, HelloPeter listing and the prior WhichVoIP review). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: 4.8 across 59 unchanged, three most recent reviews quoted verbatim in place of the aggregate cards. Alternatives given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added. Score unchanged at 6.4.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 6.8 to 6.4. Customer reviews now reads the Centurion Google listing recorded in the WhichVoIP record (4.8 stars, 59 reviews, sampled 16 August 2026). Home page re-read at hdtelecoms.co.za on 4 September 2026: eight service lines and the four-city footprint unchanged, still no published rates.
- 21 May 2026Fact-check against hdtelecoms.co.za. The eight service lines, the 3CX platform reference, the Centurion HQ address and the footer-vs-body branch-footprint inconsistency were all confirmed accurate. The “14-year” operating claim was removed – the site publishes no founding date (the /about-us page 404s), so the review no longer asserts a specific operating age. Score unchanged at 6.8.
- 20 May 2026Score adjusted from 6.5 to 6.8 against the updated 4-axis rubric. Support and Reliability moved to 7.5 surfacing the 4.8★ / 58 Centurion Google aggregate that the earlier review didn’t capture – one of the stronger small-volume aggregates in the SA SME-voice cohort. Branch-footprint framing tightened to reflect the footer (Centurion + Johannesburg + Cape Town) vs body (4-branch claim) inconsistency. 3CX-platform reference surfaced through the WebMeeting quick-link. Printers + Cartridges line confirmed as part of the catalogue.
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