Nashua Review
Nashua is a 50-year South African business-technology brand inside the Reunert Group that sells five voice tiers alongside print, energy and connectivity through a national franchise network. It suits a mid-market buyer consolidating office spend under one agreement. The trade-offs are that nothing is priced, service quality depends on the regional franchise, and there is no national review record to read.
Is Nashua worth shortlisting?
Yes if you want one supplier covering voice, print, energy, connectivity and smart-office lines under a single agreement, backed by a brand that has traded since 1973 inside the JSE-listed Reunert Group. Nashua’s strength is heritage and breadth, not a per-extension price: every voice tier is quote-only, service is delivered by regional franchises whose quality varies, and the only Google listing in the record is a single Free State branch, so there is no national rating to read. Ask for references in the region that would serve you and a written SLA before signing.
- HQWoodmead North Office Park, Maxwell Drive, Johannesburg; service through a national franchise network
- Founded1973; part of the JSE-listed Reunert Group, with in-house finance through Quince Capital
- Voice tiersVirtual PBX, Voice Lite (LTE VoIP), Voice SME, Voice Enterprise, Voice SIP; three Panasonic hardware PBX entries remain listed although Panasonic exited PBX in 2020
- PricingQuote-only on every voice tier; finance terms are the only disclosed commercial detail
A heritage print brand that now sells voice as one workspace line, with franchise delivery and nothing priced.
Nashua installed its first copy machine in 1973 and is now positioned as a Total Workspace Provider: voice, print, energy, connectivity and smart-office lines under one agreement, inside the JSE-listed Reunert Group with an in-house finance arm. The voice catalogue runs five tiers, from an LTE-based Voice Lite through SME and carrier-grade Enterprise VoIP to a cloud-hosted Virtual PBX and SIP trunking, with a 24/7 network operations centre stated on the Enterprise tier. For a mid-market buyer consolidating office spend, that is a credible single relationship.
Two things hold the score to 6.1. Nothing in the voice range is priced, and no feature matrix, integrations page or ICASA reference is published, so the buyer benchmarks nothing before a sales call. And the public record cannot be scored: Nashua’s franchise model puts each regional office on its own Google listing, the only one in the record is a Mangaung branch, and no national rating exists. Service quality is therefore a regional question to settle by reference.
Is Nashua likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Nashua does well, and where to push back at quote stage.
- One of the longest operating records of any South African business-equipment brand, inside the JSE-listed Reunert Group.
- A voice catalogue spanning LTE VoIP, SME and Enterprise VoIP, a cloud-hosted Virtual PBX and SIP trunking under one supplier relationship.
- In-house finance through Quince Capital and a MobiCred partnership for smaller purchases, which removes a procurement step for SMBs.
- A 24/7 network operations centre stated on the Enterprise voice tier.
- Print-side recognition (HP Channel MPS Partner of the Year, DocuWare Gold Partner) corroborates the office-automation pedigree.
- Every voice tier is quote-only; no per-user or per-extension rate exists on the site.
- Service is delivered by regional franchises, and the record holds only a single branch listing, so there is no national rating and quality varies by region.
- No ICASA licence reference, feature matrix, uptime commitment or support hours are published; 24/7 cover applies to the Enterprise tier only.
- Three Panasonic hardware PBX entries remain on the catalogue although Panasonic exited the PBX business in 2020 and dealer support ended in March 2025.
Score breakdown
Five categories that decide whether Nashua earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Every voice tier on the public catalogue is quote-only, with only the finance terms disclosed; nothing on the site lets a buyer benchmark a per-extension or per-user rate.
Five current VoIP and SIP tiers plus workspace consolidation under one supplier. Held back because three end-of-life Panasonic PBX entries still sit on the catalogue and no feature matrix, integrations page or admin documentation is published.
No South African public rating with enough reviews to score. The only Google listing in the record is a single Mangaung franchise branch, which cannot stand for the national business; the regional franchise profiles are per-office signals, not a Nashua rating. The remaining four dimensions are re-weighted to 100%.
Reunert Group parent, trading since 1973, and a 24/7 network operations centre stated on the Enterprise tier. Held back because no uptime commitment or service-credit terms are published and the ICASA licence is not cited.
24/7 helpdesk cover applies to the Enterprise tier only; other tiers are serviced by the regional franchise allocated to your account. No support hours or response commitment is published.
Pricing: quote-only on every voice tier
Nashua publishes no voice rates. What to ask the team to itemise at quote so you can compare against single-product specialists.
| Cost area | Published rate | What to ask | Disclosure |
|---|---|---|---|
| Virtual PBX | Quote | Per-extension monthly rate and the cloud PBX platform underneath | Confirm at quote |
| Voice Lite (LTE VoIP) | Quote | Per-user rate, included LTE data and the handset bundle | Confirm at quote |
| Voice SME and Voice Enterprise | Quote | Per-extension rate, included minutes, porting fees, and on Enterprise the uptime SLA and service credits | Confirm at quote |
| Voice SIP | Quote; prepaid model | Per-channel rate, included minutes and top-up rates | Confirm at quote |
| Panasonic hardware PBX | Legacy listing | Whether support continues after March 2025 and what the migration path is | Verify support |
| Workspace bundle | Not published | The multi-product discount for bundling voice with print, connectivity or energy | Ask explicitly |
| Finance | Quince Capital in house; MobiCred up to R50,000 | Effective rate against outright purchase, and clawback on early termination | Published |
What real customers say
What the public record holds, and why this page quotes none of it.
There are no customer quotes on this page. Nashua’s franchise model puts each regional office on its own Google listing, and the only listing in the WhichVoIP record is a single Mangaung branch, which cannot stand for the national business. That is why customer reviews are not scored and the remaining four dimensions are re-weighted to 100%. Ask for three reference customers in the region that would serve your account.
The Nashua product line
Five voice tiers inside a workspace portfolio.
Cloud-hosted phone system
A hosted PBX line, quoted per extension. The platform vendor is not named on the site.
LTE-based VoIP
A VoIP service delivered over LTE for offices without fixed lines, bundled with handsets and data at quote.
VoIP for growing and large organisations
SME-tier VoIP and a carrier-grade Enterprise tier with a 24/7 network operations centre stated.
Trunking for your own PBX
Prepaid SIP trunking for organisations keeping an existing PBX.
The rest of the workspace
Managed print, solar and backup power, connectivity and smart-office lines on the same agreement.
Quince Capital and MobiCred
In-house asset finance through Quince Capital, and MobiCred credit up to R50,000 for smaller purchases.
Choose Nashua if
- You want one agreement across voice, print, energy and connectivity from a brand with a 50-year record.
- A JSE-listed parent and in-house finance count in your procurement scoring.
- You can check the franchise region that would serve you and get its SLA in writing.
- You are already a Nashua print customer and want voice on the same account.
Consider another if
- You want a published per-user voice rate to compare the same day.
- You need a national public review record; none exists for Nashua.
- You want 24/7 support on a tier below Enterprise.
- You only need a phone system and the workspace bundle adds nothing.
Alternatives to compare
Three providers worth quoting alongside Nashua, each stress-testing a different decision driver.
Switch Telecom
Hosted Switchboard from R260 for ten extensions on its own licensed network, with Teams calling. Compare if a visible price decides it.
Daisy Business Solutions
A 40-year group with 56 branches selling Yeastar PBX alongside print, IT, security and solar. The closest peer on the workspace bundle, also quote-only.
Telviva
A UCaaS specialist with CRM integration and Teams interop. Compare if voice depth matters more than the print relationship.
Peers scored on the same rubric sit side by side on Compare VoIP providers.
South African essentials
Four local signals to verify before signing.
Nashua does not cite an ICASA licence reference on its site. Ask for the licensed entity behind each voice tier at quote and check register.icasa.org.za.
Porting fees and timelines are not published. Confirm both at quote, and which numbers move on which date.
A 24/7 network operations centre is stated on the Enterprise tier; other tiers are serviced by the regional franchise. Get support hours and response times for your region in writing.
Quote-driven per engagement, with finance through Quince Capital or MobiCred. Confirm the minimum term, notice period and any clawback on financed equipment.
How this score was built
Scores are editorial guides, not guarantees. Nashua’s 6.1 is the weighted sum of the four scored dimensions above, re-weighted to 100% because customer reviews could not be scored: 0.3125×5.0 + 0.3125×7.0 + 0.1875×6.5 + 0.1875×6.0. Nashua is not a sponsor, and sponsorship does not move a score.
- Pricing value, 31.25%Rate transparency, setup friction, contract flexibility
- Feature set, 31.25%Controls, analytics, integrations, admin usability
- Reliability and uptime, 18.75%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 18.75%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is Nashua?
A South African business-technology brand trading since 1973, now inside the JSE-listed Reunert Group, that sells voice, print, energy, connectivity and smart-office lines through a national franchise network.
How much does Nashua voice cost?
Nothing is published. Every voice tier is quoted, with in-house finance through Quince Capital and MobiCred credit up to R50,000 the only disclosed commercial detail.
Which phone systems does Nashua sell?
A cloud-hosted Virtual PBX, LTE-based Voice Lite, Voice SME, carrier-grade Voice Enterprise and SIP trunking. Three Panasonic hardware PBX entries remain on the catalogue although Panasonic exited PBX in 2020.
Why is customer reviews not scored?
Because each Nashua franchise has its own Google listing and the only one in the record is a single Mangaung branch, which cannot represent the national business. The other four dimensions are re-weighted to 100%.
Does Nashua offer 24/7 support?
A 24/7 network operations centre is stated on the Enterprise voice tier. Other tiers are supported by the regional franchise serving your account, with no published hours.
Is Nashua ICASA-licensed?
No licence reference is cited on the site. Ask for the licensed entity behind each voice tier at quote.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- nashua.co.zaUsed for the workspace positioning, the five voice tiers and legacy Panasonic entries, the Reunert and Quince Capital relationships, the finance terms and contact details. Verified 18 May 2026. Open source →
- WhichVoIP provider recordUsed for the observation that the only Google listing matched to Nashua is a single Mangaung branch, which is not attributed as a national rating.
Nashua is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, leadership and ownership pages, and Google Business Profile aggregates across multiple franchise listings). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Page rebuilt in the updated review layout. The customer section now states what the record holds (one franchise branch listing) and quotes nothing; the cross-franchise aggregate the page carried is not in the record and was removed. Alternatives given reasons and current scores; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added. Score unchanged at 6.1 on four re-weighted dimensions.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 6.8 to 6.1. Customer reviews is not scored: the only listing in the WhichVoIP record is a single franchise branch, so the other four dimensions carry the score. Voice catalogue re-read at nashua.co.za on 4 September 2026: still eight products, still no published rates.
- 18 May 2026 (same-day patch)V7 migration. Score recalibrated from V6 6.5 to 6.8 against the V7 4-axis rubric. Surfaced the parent-company chain and finance arm (not in V6). Documented the regional GBP network with its rating breakdown. Surfaced top-of-feed service-quality friction honestly. Voice catalogue corrected post-publish to distinguish 5 current VoIP/SIP tiers from 3 legacy Panasonic PBX entries (Panasonic exited the PBX business globally in 2020; dealer support ended March 2025). Feature Set dropped 8.0 to 7.5, Buyer Transparency 6.5 to 6.0 reflecting the legacy-product catalogue listing.
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