Telviva Review
A buyer-focused review of Telviva, a Cape Town UCaaS specialist running Telviva One – a multi-channel cloud platform with one of the deepest unified-communications integration stacks in the SA category. Per-user pricing is still quote-driven.
Is Telviva worth shortlisting?
Yes, for South African organisations that need genuine UCaaS rather than just Cloud PBX. Telviva bundles five communication channels on one platform with the deepest CRM and Microsoft Teams integration stack in the SA category. The structural caveat is that per-user Rand rates are not published – only tier names and a published setup fee. Ask Telviva to itemise the per-seat figure at your headcount band before comparing against published-rate alternatives.
- HQ6th Floor, The Terraces, Black River Park, Observatory, Cape Town
- Flagship productTelviva One UCaaS – 5-channel unified platform
- TiersTelviva One Essentials and Telviva One Premium (per user / per month)
- SetupR1,500 remote setup fee (on-site additional)
The deepest UCaaS integration stack in the SA category, with per-user pricing still behind a quote.
Telviva is one of the few SA providers genuinely positioned as UCaaS rather than Cloud PBX. The Telviva One platform unifies multiple communication channels onto a single login and ships with native CRM, calendar and Microsoft Teams integrations out of the box (full product surface in Features below). The Cape Town team also offers a UK cross-border solution for SA businesses with British operations – unusual in the SA UCaaS category. The structural watch-out is commercial transparency: tier names, the published setup fee and the new Talk-bundle structure are all on the public surface, but the per-user Rand rate is quote-only (see the Pricing section for the buyer-question table).
Is Telviva likely to suit you?
Good fit: Telviva’s UCaaS depth and CRM-native integrations should put it on your unified-comms shortlist.
Pros and watch-outs
What Telviva does well, and where to push back at quote stage.
- One of the deepest unified-communications integration stacks in the SA category – click-to-dial CRM, calendar and Microsoft Teams built in rather than bolted on as middleware.
- UK cross-border solution for SA businesses with British operations – unusual in the SA UCaaS category.
- Wide customer-fit band on the same platform: SMEs from five users through to multinationals with thousands of users.
- Perfect public-review rating on the Cape Town HQ Google listing, with engaged owner responses on the small sample of reviews.
- CCaaS available as a separate product line for organisations that outgrow the UCaaS surface and need full contact-centre depth.
- Per-user Rand rates are not published – tier features, setup fee and bundle minute allowances are on the public surface, but the per-seat monthly cost is quote-only.
- The Google Business Profile sample is small, with most published quotes brief one-liners that do not validate depth of customer experience.
- Telviva rebranded from Connection Telecom in 2017, so the ICASA licence sits under a legacy entity name. Buyers running the ICASA register check must search both names (covered in SA essentials below).
- The minute-bundle structure is based on aggregated client-wide usage at 100 minutes per user, so buyers need to model traffic carefully against bundle size.
Score breakdown
Four categories that decide whether Telviva earns a slot on your shortlist – weighted to the buying evidence a South African UCaaS-led buyer actually uses.
Tier names, setup fee and bundle structure published. Per-user Rand rate withheld behind a quote, which keeps Pricing Value below published-rate peers.
One of the deepest UCaaS integration stacks in the SA category, with native CRM, calendar and Microsoft Teams connectors out of the box.
Google 4.3/5 across 22 reviews, level with the Google cohort. A second same-day read returned 5.0 across 10 — a review count that fell implies a different profile, so that reading is held unverified and the 22-review sample is used.
Its ICASA licence chain is verified against the 2024/25 ECS/ECNS compliance report — the best-verified licence position in the set — with a South African core in Cape Town; no published uptime percentage.
Rated 5.0, but across only 10 reviews, and the sole support-specific quote dates to 2018. Insufficient signal rather than evidence of poor support.
Pricing and bundle structure
Telviva publishes tier names, feature inclusions, the setup fee and bundle minute allowances on the public site, but withholds the per-user Rand rate. These are the buying lines to ask the team to itemise at quote stage. All facts verified at telviva.co.za on 18 May 2026.
| Cost area | Published rate | Buyer question | Risk level |
|---|---|---|---|
| Telviva One Essentials | Per user / per month, Rand rate quote-only | What’s the per-user monthly cost at our headcount band, and which features are included by default? | Confirm at quote |
| Telviva One Premium | Per user / per month, Rand rate quote-only | What’s the per-user premium over Essentials, and does it include CRM connectors for Salesforce, Zoho and Zendesk by default? | Confirm at quote |
| Remote setup fee | R1,500 once-off | What does the remote setup cover, and what’s the additional fee for on-site installation? | Clear signal |
| Talk 500 bundle | 1–5 licences, 500 minutes to local destinations | Does the 100-minutes-per-user aggregated allowance fit our actual call volume distribution? | Model usage |
| Talk 1000 bundle | 6–10 licences, 1,000 minutes to local destinations | What overage rates apply when the bundle is exhausted, and are unused minutes carried over? | Model usage |
| Talk 2000 bundle | 11–20 licences, 2,000 minutes to local destinations | Above 20 licences, what’s the bundle structure or per-user price model? | Model usage |
| International calling | Competitive market rates; uncapped plans available | What are the rates to your top three international destinations, and what’s the uncapped plan inclusion? | Confirm rates |
| CCaaS upgrade | Quote-only, separate product line | Is CCaaS bundle-priced alongside UCaaS, or scoped as a separate engagement? | Confirm at quote |
Bundle naming convention reflects included MINUTES (Talk 500 = 500 minutes), not Rand pricing. All bundles cover 100 minutes per user aggregated across the client. Source: telviva.co.za/ucaas-unified-communication, verified 18 May 2026.
What real customers say
Unedited Google reviews from the Telviva Cape Town listing. The 5.0-star rating across 10 reviews is perfect but the sample is small, and the verbatim quotes below are notably brief – the public signal is consistent and positive but light on substantive detail. Ask Telviva for two or three reference customers in your headcount band at quote stage.
“Great company. Lovely office location”
“Great ICT provider with awesome support team”
“Awesome vibe and team.”
The Telviva One product line
Two tiers on the Telviva One UCaaS platform, plus a separate CCaaS product line for organisations that outgrow the UCaaS surface.
Cloud Business Phone + portal
Feature-rich Cloud PBX, fixed-line extension, mobile and desktop apps, web phone, Telviva One Portal for call management and contacts, Google and Microsoft Contacts integration, team messaging.
Adds video, CRM and website chat
Everything in Essentials plus video conferencing, native CRM connectors (Salesforce, Zoho, Zendesk), Google and Microsoft Calendar integration, website chat and audio.
For contact-centre depth beyond UCaaS
Contact Centre as a Service for organisations needing full agent queueing, supervisor view, advanced reporting and workforce management beyond the UCaaS surface.
You need genuine UCaaS depth, not just Cloud PBX with chat tacked on.
- Your business needs multiple communication channels on a single platform that customer-facing teams can switch between mid-conversation.
- Native CRM integration is a decision driver, not a “nice to have” you can add as middleware later.
- You have hybrid or remote teams running through Microsoft Teams who need calling, calendar and presence on one stack.
- You’re a SA business with cross-border UK operations that need consolidated UC under one vendor relationship.
- You may need to upgrade from UCaaS into CCaaS contact-centre depth on the same vendor relationship as you scale.
You only need Cloud PBX and want a published per-user rate.
- Your shortlist is Cloud PBX only and you want to compare published per-extension rates the same day.
- You don’t need video, IM, web chat or WhatsApp on the same platform – you’d be paying for breadth you won’t use.
- Your procurement weighting puts heavy emphasis on a large recent customer-review sample; 10 reviews is small relative to category peers.
Alternatives to compare
Two providers worth quoting alongside Telviva – each one stress-tests a different decision driver: lowest headline rate or Tier 1 carrier with managed services.
Switch Telecom
R260 / 10-extension block (R26/ext effective) on its own ICASA-licensed voice network. Compare if Cloud PBX cost is the primary driver and UCaaS depth isn’t required.
Centracom
SA Tier 1 voice carrier with 99.9% published uptime, 24/7 service desk and managed Cloudcall PBX. Quote-driven peer to Telviva with stronger carrier-grade infrastructure story.
South African essentials
Four South African–specific signals to verify before signing: licensing, number porting, support escalation and contract terms.
Telviva holds an ICASA licence under the legacy entity name “Telviva (Pty) Ltd / Connection Telecom CC” — listed in ICASA’s 2024/2025 ECS/ECNS Annual Compliance Report. Telviva rebranded from Connection Telecom in 2017; the licence chain runs under the original Connection Telecom registration.
Standard inclusion on the Cloud PBX surface. Confirm porting timelines and any once-off fees at discovery call.
UCaaS delivered as a managed service on Telviva’s high-availability cloud infrastructure. Perfect 5-star GBP signal (small sample) reinforces support reputation; no published 24/7 desk number.
Quote-driven on per-user terms; bundle structure and setup fee published. Confirm minimum term, notice period and any clawback on early exit at signing.
Sources and disclosure
Where this review’s facts come from, and how WhichVoIP gets paid – both transparent before you act on any of it.
- Telviva UCaaS pageUsed for the platform claim, tier features, setup fee, bundle structure and integration list. Verified live 18 May 2026. Open source →
- Telviva homepage and product pagesUsed for HQ address, CCaaS as a separate product line and the UK cross-border solution. Open source →
- ICASA 2024/2025 ECS/ECNS Annual Compliance ReportConfirmed Telviva’s own ICASA licensing under its legacy entity name. Source: icasa.org.za, dated 3 March 2025.
- Google Business Profile (Telviva Pty Ltd, Observatory)Used for the customer-review aggregate and the verbatim quotes surfaced in the Customers section. Verified live 18 May 2026.
- 18 May 2026Re-verified UCaaS platform claims, tier features, R1,500 setup fee and the new Talk-bundle structure (Talk 500 / 1,000 / 2,000) at primary source via Chrome MCP. Score moved 7.3 to 7.5 on Feature Set evidence (5-channel UC + native CRM + Microsoft Teams depth). Corrected ICASA framing: Telviva holds its own licence under the legacy “Telviva (Pty) Ltd / Connection Telecom CC” entity name (per ICASA 2024/2025 Annual Compliance Report); prior framing as “Saicom interconnect only” was inaccurate.
Disclosure: This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website and Google Business Profile). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
How this score should be read
Scores are editorial guides, not guarantees. They combine published pricing signals, service fit, feature depth, support and reliability indicators, public customer signal and South African procurement checks.
- 25%Pricing value, including commercial transparency, contract flexibility and quote-process friction.
- 25%Feature set, including UC channels, integrations and admin usability.
- 20%Public customer signal, treated as directional rather than definitive.
- 30%Reliability, support, local buyer checks and implementation risk.
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is UCaaS and how is it different from Cloud PBX?
Cloud PBX is a hosted phone system – voice calling delivered over the internet instead of a traditional PABX. UCaaS (Unified Communications-as-a-Service) bundles voice with other channels on the same platform: video conferencing, instant messaging, web chat and WhatsApp. Telviva One unifies all five channels under one login, so a single customer-facing team can switch between channels mid-interaction without changing applications.
How much does Telviva One cost per user?
Telviva publishes the tier names (Essentials and Premium) and the R1,500 remote setup fee, but withholds the per-user Rand rate behind a quote process. The Talk-bundle structure (Talk 500 / 1,000 / 2,000 minutes) is sized 1 to 20 licences at 100 minutes per user aggregated across the client. Above 20 users, pricing is custom-scoped.
Which CRM systems does Telviva integrate with?
See the Features section above for the full native-integration list. Integration depth includes click-to-dial, context-to-conversation (caller history) and personalised customer interactions on the Premium tier.
Does Telviva work for businesses outside South Africa?
The SA core is in Cape Town. Telviva publishes a UK cross-border solution for South African businesses operating teams in Britain – unusual in the SA UCaaS category. Customer profile spans SMEs of five or more users up to multinationals with thousands of users.
Does Telviva offer contact-centre tooling?
Yes, but it’s a separate product line. CCaaS (Contact Centre as a Service) sits alongside Telviva One UCaaS for organisations needing full contact-centre depth: queueing, supervisor view, advanced reporting and workforce management beyond the UCaaS surface.
Is Telviva ICASA-licensed?
Yes. Telviva holds an ICASA licence under the legacy entity name “Telviva (Pty) Ltd / Connection Telecom CC” — confirmed in ICASA’s 2024/2025 ECS/ECNS Annual Compliance Report. The company rebranded from Connection Telecom in 2017, but the licence chain remains under the original registration. Buyers checking the ICASA register should search both names.