Telviva Review
Telviva is a Cape Town unified-communications company whose Telviva One platform puts voice, video, chat, WhatsApp and website chat on one login with native CRM and Microsoft Teams connectors, hosted in Teraco data centres. It suits a business that will use the collaboration depth, and it quotes the per-user rate rather than publishing it.
Is Telviva worth shortlisting?
Yes, if you are buying unified communications rather than a phone system. Telviva One puts voice, video, chat, WhatsApp and website chat on one login with native Salesforce, Zoho, Zendesk and Microsoft Teams connectors, on a licence chain verified against ICASA’s own compliance report. The trade-off is that the per-user rate is quoted, not published; only the R1,500 setup fee and the minute bundles are. Ask for the per-user figure at your headcount before you compare it with a rate-card provider.
- Registered asTelviva (Pty) Ltd, formerly Connection Telecom
- Trading sinceRebranded 2017; licence held under the original entity
- Based inObservatory, Cape Town, with a Woodmead office
- PlatformTelviva One, hosted in Teraco data centres in Johannesburg, Cape Town and Durban
- Starting costPer-user rate quoted; R1,500 remote setup published
- Public rating4.3 on Google from 23 reviews (Woodmead); 5.0 from 11 (Cape Town)
The deepest unified-communications stack in the category, priced behind a quote
Telviva is one of the few South African suppliers built as unified communications rather than a cloud PBX with chat added. Telviva One Essentials covers the phone system, apps, web phone and team messaging; Premium adds video conferencing, native Salesforce, Zoho and Zendesk connectors, calendar integration and website chat, and a separate contact-centre product sits above it for agent queues and supervisor views. The platform is hosted in Teraco data centres in three cities, and there is a UK cross-border option for South African businesses with British offices.
Two things hold it back. Commercially, the per-user rate is quoted, so only the setup fee and the Talk minute bundles can be compared before a conversation; and no uptime percentage or contract terms are published. Publicly, the review sample is small and split across two listings, with a recent one-star at the Woodmead office beside brief five-star notes in Cape Town.
Commercially this suits a team that will use the video, chat and CRM depth, not one that only needs calls answered.
Is Telviva likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Telviva does well, and where to push back at quote stage.
- Voice, video, chat, WhatsApp and website chat on one login, with click-to-dial CRM and calendar connectors built in
- Native Microsoft Teams integration for hybrid teams, and a UK cross-border option
- Hosted in Teraco data centres in Johannesburg, Cape Town and Durban
- The ICASA licence chain is verified in the regulator’s own 2024/25 compliance report
- A separate contact-centre product on the same relationship when you outgrow the UCaaS tier
- The per-user rate is quoted; only the R1,500 remote setup fee and the minute bundles are published
- Talk bundles pool 100 minutes per user across the whole company, so call-heavy teams need to model overage
- No uptime percentage, service credit or contract term is published
- Two Google listings with 34 reviews between them; the Cape Town five-stars are brief and the Woodmead feed has a recent one-star
- The licence sits under the legacy Connection Telecom name, so a register check must search both
Score breakdown
Five categories that decide whether Telviva earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Tier names, setup fee and bundle structure published. Per-user Rand rate withheld behind a quote, which keeps Pricing Value below published-rate peers.
One of the deepest UCaaS integration stacks in the SA category, with native CRM, calendar and Microsoft Teams connectors out of the box.
4.3 across 23 Google reviews on the Woodmead listing, read 6 September 2026, level with the South African average for the platform; a second listing at the Cape Town office shows 5.0 across 11. Held back because the combined sample is small and there is no HelloPeter profile to cross-check.
Its ICASA licence chain is verified against the regulator’s 2024/25 ECS/ECNS compliance report, and the platform is hosted in Teraco data centres in three South African cities. Held back because no uptime percentage or service credit is published.
One substantive support compliment on the Woodmead listing, brief five-star notes in Cape Town, and one recent one-star that Telviva answered publicly. Held back because the sample is too small to show a pattern, and no after-hours desk or response time is published.
Pricing: what to ask for at quote stage
Telviva publishes tier names, the setup fee and the minute bundles, but not the per-user rate. These are the lines to have itemised on the quote. Verified at telviva.co.za on 18 May 2026.
| Cost area | Published rate | Buyer question | Risk level |
|---|---|---|---|
| Telviva One Essentials | Per user / per month, Rand rate quote-only | What’s the per-user monthly cost at our headcount band, and which features are included by default? | Confirm at quote |
| Telviva One Premium | Per user / per month, Rand rate quote-only | What’s the per-user premium over Essentials, and does it include CRM connectors for Salesforce, Zoho and Zendesk by default? | Confirm at quote |
| Remote setup fee | R1,500 once-off | What does the remote setup cover, and what’s the additional fee for on-site installation? | Clear signal |
| Talk 500 bundle | 1–5 licences, 500 minutes to local destinations | Does the 100-minutes-per-user aggregated allowance fit our actual call volume distribution? | Model usage |
| Talk 1000 bundle | 6–10 licences, 1,000 minutes to local destinations | What overage rates apply when the bundle is exhausted, and are unused minutes carried over? | Model usage |
| Talk 2000 bundle | 11–20 licences, 2,000 minutes to local destinations | Above 20 licences, what’s the bundle structure or per-user price model? | Model usage |
| International calling | Competitive market rates; uncapped plans available | What are the rates to your top three international destinations, and what’s the uncapped plan inclusion? | Confirm rates |
| CCaaS upgrade | Quote-only, separate product line | Is CCaaS bundle-priced alongside UCaaS, or scoped as a separate engagement? | Confirm at quote |
Bundle names count included minutes, not rand: Talk 500 is 500 minutes. Every bundle pools 100 minutes per user across the company.
What real customers say
Unedited Google reviews from Telviva’s two listings, read on 6 September 2026: Woodmead 4.3 across 23, Cape Town 5.0 across 11.
“Received fantastic support from the Telviva team, specifically from Makosha in resolving a technical issue. Thank you for the great service.”
“Horrible service, don’t recommend it to anyone.”
“Great company. Lovely office location”
Read the sample with its shape in mind. Thirty-four reviews across two listings is thin for a company that sells to multinationals, the Cape Town five-stars are one-liners, and the one substantive support compliment is four years old. Telviva answers negative reviews publicly. Treat the record as unproven rather than poor, and ask for two reference customers of your size and channel mix.
The Telviva product line
What you can actually put on the contract.
Cloud Business Phone + portal
Feature-rich Cloud PBX, fixed-line extension, mobile and desktop apps, web phone, Telviva One Portal for call management and contacts, Google and Microsoft Contacts integration, team messaging.
Adds video, CRM and website chat
Everything in Essentials plus video conferencing, native CRM connectors (Salesforce, Zoho, Zendesk), Google and Microsoft Calendar integration, website chat and audio.
For contact-centre depth beyond UCaaS
Contact Centre as a Service for organisations needing full agent queueing, supervisor view, advanced reporting and workforce management beyond the UCaaS surface.
Choose Telviva if
- Your customer-facing teams switch between calls, chat and WhatsApp in the same conversation
- Native CRM integration is a requirement, not a later add-on
- You run hybrid teams on Microsoft Teams and want calling and presence on one stack
- You have UK operations and want one supplier across both countries
Consider another if
- You only need a phone system and want to compare a published per-extension rate today
- Your tender requires a published uptime figure and contract terms
- Your procurement weights public review volume and a 34-review record would not clear it
- You need after-hours support with a published desk number
Alternatives to compare
WhichVoIP partners in Call centre — paying sponsors, independently scored on the same rubric as Telviva. Worth a quote alongside it.
Centracom
Kinetix Connect
Innovo Networks
Omni-channel contact centre with AI voice agents. Listing · Review
Peers scored on the same rubric sit side by side on Compare VoIP providers and Compare call centre providers.
South African essentials
Four local signals to verify before signing.
Telviva’s licence appears in ICASA’s 2024/25 compliance report under the legacy Connection Telecom name. Ask for the licence numbers on the quote and search both names on the register.
Porting is included in the cloud PBX service but no fee or timeline is published. Ask for the porting date in writing before you cancel the old line.
Support is a managed service on 087 820 0200 with no published after-hours desk or response time. Ask what the escalation path is at 7pm on a Friday.
The R1,500 remote setup fee is published; term, notice period and any clawback are not. Have all three written into the quote before you sign.
How this score was built
Scores are editorial guides, not guarantees. Telviva’s 7.3 is the weighted sum of the five dimension scores above: 0.25×7.0 + 0.25×8.0 + 0.20×6.5 + 0.15×8.0 + 0.15×6.8. Telviva is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is UCaaS and how is it different from Cloud PBX?
Cloud PBX is a hosted phone system – voice calling delivered over the internet instead of a traditional PABX. UCaaS (Unified Communications-as-a-Service) bundles voice with other channels on the same platform: video conferencing, instant messaging, web chat and WhatsApp. Telviva One unifies all five channels under one login, so a single customer-facing team can switch between channels mid-interaction without changing applications.
How much does Telviva One cost per user?
Telviva publishes the tier names (Essentials and Premium) and the R1,500 remote setup fee, but withholds the per-user Rand rate behind a quote process. The Talk-bundle structure (Talk 500 / 1,000 / 2,000 minutes) is sized 1 to 20 licences at 100 minutes per user aggregated across the client. Above 20 users, pricing is custom-scoped.
Which CRM systems does Telviva integrate with?
See the Features section above for the full native-integration list. Integration depth includes click-to-dial, context-to-conversation (caller history) and personalised customer interactions on the Premium tier.
Does Telviva work for businesses outside South Africa?
The SA core is in Cape Town. Telviva publishes a UK cross-border solution for South African businesses operating teams in Britain – unusual in the SA UCaaS category. Customer profile spans SMEs of five or more users up to multinationals with thousands of users.
Does Telviva offer contact-centre tooling?
Yes, but it’s a separate product line. CCaaS (Contact Centre as a Service) sits alongside Telviva One UCaaS for organisations needing full contact-centre depth: queueing, supervisor view, advanced reporting and workforce management beyond the UCaaS surface.
Is Telviva ICASA-licensed?
Yes. Telviva holds an ICASA licence under the legacy entity name “Telviva (Pty) Ltd / Connection Telecom CC” — confirmed in ICASA’s 2024/2025 ECS/ECNS Annual Compliance Report. The company rebranded from Connection Telecom in 2017, but the licence chain remains under the original registration. Buyers checking the ICASA register should search both names.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- Telviva UCaaS pageUsed for the platform claim, tier features, setup fee, bundle structure and integration list. Verified live 18 May 2026. Open source →
- Telviva homepage and product pagesUsed for HQ address, CCaaS as a separate product line and the UK cross-border solution. Open source →
- ICASA 2024/2025 ECS/ECNS Annual Compliance ReportConfirmed Telviva’s own ICASA licensing under its legacy entity name. Source: icasa.org.za, dated 3 March 2025.
- Google Business ProfilesUsed for the aggregate ratings and the verbatim quotes: 4.3 from 23 reviews at Woodmead and 5.0 from 11 at the Cape Town office. Read 6 September 2026. Open source →
Telviva is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website and Google Business Profile). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Quote-request links re-routed to the call-centre quote form after the primary-category decision; no other change.
- 6 September 2026Page rebuilt in the updated review layout. Both Google listings re-read: Woodmead 4.3 across 23 and Cape Town 5.0 across 11, replacing the single-listing framing; quotes drawn from both with a recent one-star included. Alternatives expanded to three with reasons, South African essentials rewritten to the four standard checks, method sentence now shows the arithmetic, journey rail and collapsed sources block added. Product facts unchanged from the 18 May verification; score unchanged at 7.3.
- 18 May 2026Re-verified UCaaS platform claims, tier features, R1,500 setup fee and the new Talk-bundle structure (Talk 500 / 1,000 / 2,000) at primary source via Chrome MCP. Score moved 7.3 to 7.5 on Feature Set evidence (5-channel UC + native CRM + Microsoft Teams depth). Corrected ICASA framing: Telviva holds its own licence under the legacy “Telviva (Pty) Ltd / Connection Telecom CC” entity name (per ICASA 2024/2025 Annual Compliance Report); prior framing as “Saicom interconnect only” was inaccurate.
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