Legal
WhichVoIP is a trading name of Telecoms Media Group (Pty) Ltd (“Telecoms Media Group”, “we”, “us” or “our”), a private company registered in South Africa with registration number 2016/525974/07. We operate the website whichvoip.co.za and the WhichVoIP lead portal at leads.whichvoip.co.za (together, the “Service”).
Contact details. 2 Holly Close, Sitari, Cape Town, 7130 · +27 (0)21 815 6455 · [email protected]. We accept legal notices at this email address.
These terms apply to everyone who uses the Service:
Part A applies to everyone. Part B applies only to providers. Part C applies to everyone. By using the Service you agree to these terms. If you do not agree, please do not use the Service.
Our AI receptionist product is covered by its own Digital Assistant Terms of Service. How we handle personal information is set out in our Privacy Policy, which forms part of these terms.
Part A · Using WhichVoIP
WhichVoIP is an independent comparison and review site for South African business telecoms: cloud PBX and phone systems, VoIP, business fibre and wireless, call centre platforms, VoIP handsets and AI voice agents. We research providers, score them against a published rubric, compare them, and connect buyers with providers for quotes.
The Service is free for buyers. We are paid by providers. Providers pay for the quote requests they accept, and sponsored partners also pay a monthly fee for clearly labelled placements and a two-hour first look at matching quote requests. These arrangements are published on our Advertise page.
No provider can buy a review score, a verdict, a position in a comparison table, or editorial content. Every paid placement is labelled where it appears, and links in paid placements carry a “sponsored” tag. Our advertising disclosure and editorial independence page explains how we research, score and fund the site.
We research every review and comparison from primary sources, usually the provider’s own published information, and record when each fact was checked. Prices, packages and terms change often, though, and a provider may change them without telling us. Our content is general information to help you shortlist. It is not professional advice, and it is not an offer from any provider.
Before you sign anything, confirm the price, contract terms and coverage directly with the provider. If you see something we have published that is wrong, tell us at [email protected] and we will check it and correct it. Corrections are free for everyone, whether or not they pay us.
When you submit a quote request:
Our quote service is for businesses. Please give accurate, current details, and only submit a request on behalf of a business you are authorised to act for. We may decline or close a request that is incomplete, appears to be for home or personal use, comes from outside South Africa, or appears not to be genuine.
We are not a party to any agreement you make with a provider. We do not guarantee that you will receive quotes, how many you will receive, or the price, quality, availability or performance of any provider’s products or services. Any quote, contract, installation, billing or support issue is between you and that provider. You are not obliged to accept any quote.
You may use the Service for its intended purpose. You may not:
The Service and its content belong to Telecoms Media Group or our licensors. This includes our reviews, scores, verdicts, comparison tables, rubric, guides, data, design, logos and the WhichVoIP name. Provider names and logos belong to their owners and are used only to identify them.
You may view the Service and share links to it. You may quote short extracts, with a credit and a link to the source page. Any other copying, republication or commercial use needs our written permission.
The Service links to provider websites and other third-party services that we do not control. We are not responsible for their content, products, availability or privacy practices. Your use of them is governed by their own terms.
Telecoms Media Group operates a monthly prize draw for users who have used the Service to request quotes. The prize is one R500 Takealot gift voucher per calendar month. The voucher is not exchangeable for cash and may not be transferred.
You are entered into the draw for the calendar month in which you leave a Google review of WhichVoIP. Your review may be positive, negative or neutral. The content of your review has no bearing on your entry, and we neither require nor reward a favourable review. If you would prefer not to leave a review, you may enter at no cost by emailing [email protected] with the subject “DRAW”. Entries submitted by either route carry an equal chance of winning. One entry per person per calendar month applies regardless of how many reviews or emails you submit.
Entrants must be 18 years of age or older and resident in South Africa. Employees of Telecoms Media Group, and of any provider listed as a sponsor on the Service, together with their immediate families, are not eligible to enter.
The winner is drawn at random from all valid entries within five business days of the end of each calendar month. The draw is final and no correspondence will be entered into. The winner will be notified by email at the address used to enter and has 14 days to respond and claim the prize. Where no response is received within 14 days, we may redraw.
We process your name and email address solely to administer the draw and to contact a winner, in accordance with our Privacy Policy and the Protection of Personal Information Act, 2013.
This draw is in no way sponsored, endorsed, administered by, or associated with Google.
We may amend or discontinue this draw at any time. Any modification takes effect when posted on this page and does not affect entries already received for the current calendar month.
Part B · Providers
Every provider listing on WhichVoIP is free and follows the same format. We decide independently whether to list, review, score or compare a provider, and what to publish about them, using the same evidence standard and rubric for every provider. Being listed, reviewed or compared does not mean we endorse you, and paying us does not change any editorial outcome.
If anything we publish about your company is inaccurate, email [email protected] with the correction and a link to where it is published. We verify the correction against your own published information and update our content. Corrections are free. Sponsored partners receive a faster turnaround.
This section, together with the options and prices published on our Advertise page at the time, forms your agreement with Telecoms Media Group when you receive quote requests (“leads”) through the WhichVoIP lead portal. A “lead partner” pays per accepted lead. A “sponsored partner” also pays a monthly fee. If you have a separate signed agreement with us, it takes precedence where it differs.
You join by registering on the lead portal. We check every new account before any leads are sent, including whether your services fit the categories you have chosen. We may decline an application. A sponsored partnership starts once the first month has been paid. Pay per lead starts once we have confirmed your company.
Both options run month to month. To end a sponsored partnership, give one calendar month’s written notice; the notice month is billed in full. Pay-per-lead partners can stop at any time by emailing us or pausing their account. Leads already accepted remain payable. We may end an arrangement on one calendar month’s written notice, or immediately if you materially breach these terms.
When you accept a lead, you receive personal information about the buyer. You may use it only to respond to that buyer’s request. You may not sell or share it, add it to marketing lists or contact the buyer about anything unrelated without their consent. You must handle it in line with the Protection of Personal Information Act, 2013, and stop contacting a buyer who asks you to. You are responsible for how you and your staff use the information once it has been released to you.
Keep your portal logins secure and limit access to people in your business who need it. You are responsible for leads accepted and settings changed through your account.
This applies to leads accepted from 19 October 2026.
A lead you have accepted qualifies for a replacement if it turns out that:
A customer who cannot be reached qualifies only if you have made at least three call attempts over two working days and sent an email, and Telecoms Media Group is also unable to reach the customer.
A customer who chooses another provider, has already found a solution or decides not to buy does not qualify. Nor does anything you could see before accepting the lead, namely the service, business size, area and requirement shown in the offer.
If the buyer is genuine but the business size they gave is materially wrong, Telecoms Media Group re-prices the lead to the correct price tier and corrects your invoice.
Email [email protected] within 7 days of accepting the lead, giving the lead number, the reason and, for a customer you could not reach, the dates of your attempts. Telecoms Media Group checks every claim and replies within 5 working days.
Replacement leads are the remedy for a lead that does not meet these standards.
Part C · Legal terms
We provide the Service “as is” and “as available”. We work hard to keep our content accurate and the Service running, but we do not guarantee that the content is complete, current or error-free, or that the Service will always be available.
To the extent the law allows:
Nothing in these terms limits any liability that cannot be limited by law, including under the Consumer Protection Act, 2008 where it applies, or liability for our gross negligence or wilful misconduct.
You agree to indemnify Telecoms Media Group against claims, losses and reasonable costs, including legal costs, that arise from your breach of these terms, your unlawful use of the Service or, if you are a provider, your products and services or your use of buyers’ personal information.
We may suspend or end your access to the Service, or any account, if you breach these terms, if we reasonably suspect fraud or misuse, or if the law requires it. Provider arrangements end as set out in Part B. The sections on intellectual property, liability, indemnity and governing law continue to apply after your use ends.
We may update these terms from time to time, for example when the Service or the law changes. The updated terms are published on this page with a new “last updated” date. If a change materially affects lead partners or sponsored partners, we will also email them before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated terms.
These terms are governed by the laws of the Republic of South Africa. If you have a complaint, please contact us first at [email protected] and we will try to resolve it within 10 working days. Any dispute that cannot be resolved this way falls within the jurisdiction of the South African courts.
