Huge TNS Review
Huge TNS is a Midrand telco under the JSE-listed Huge Group that publishes seven Yeastar hosted PBX bundles from R695 a month with unlimited calling, and sells 3CX, connectivity, SD-WAN and security from ten service centres. It suits an SME that wants phones and the line under them from one national operator. The trade-off is a 36-month term with a R950 activation fee, and a mixed public record on fault response.
Is Huge TNS worth shortlisting?
Yes for a South African SME that wants a hosted PBX with unlimited calling and the connectivity under it from one national operator with a listed parent and service centres in six provinces. Huge TNS publishes its SME Flex ladder in full: seven Yeastar bundles from R695 to R1,895 a month, each with unlimited calling and a free port, plus a R950 activation fee, ex VAT and excluding connectivity. The trade-offs are the 36-month contract on those bundles, when most cloud PBX specialists are month-to-month, and a Google record at 3.5 across 138 reviews whose most recent entries are about slow fault response and billing admin.
- HQ2nd Floor, Building 2, Cnr Waterfall and Letaba Dr, Midrand · 011 603 6000; offices in Cape Town, Durban, Bloemfontein, Gqeberha and East London
- SME FlexSeven Yeastar hosted PBX bundles from R695 (2 extensions) to R1,895 (6 extensions) a month, unlimited calling and a free port included; R950 activation; 36-month term; ex VAT, excludes connectivity
- Also sells3CX hosted at Teraco, GSM/VoIP hybrid, SIP trunking, FibreFlex, AirOne wireless, fixed LTE and 5G, SD-WAN, cyber security; all quote-based
- Published SLAsBronze 98%, Silver 99.5%, Gold 99.8%, Platinum 99.9% uptime by circuit design; no service-credit terms shown
A listed-group telco with a published bundle ladder, real SLAs and ten service centres, sold on a three-year term against a mixed public record.
Huge TNS is the 2023 combination of Huge Telecom, a GSM-voice business with three decades of history, and Huge Networks, a Tier 1 voice and network operator, under the JSE-listed Huge Group. For an SME the entry product is SME Flex: a seven-tier ladder of Yeastar hosted PBX bundles with handsets, unlimited calling and a free port, priced on the site from R695 a month. Behind it sits a wider catalogue than most voice specialists carry: 3CX hosted at Teraco, a GSM/VoIP hybrid for weak fixed-line areas, SIP trunking, fibre, fixed wireless, LTE and 5G, SD-WAN and a security stack, with published uptime tiers from 98% to 99.9% by circuit design and ten service centres in six provinces.
Two things hold the score to 6.5. The bundles run on a 36-month term with a R950 activation fee, which is a materially heavier commitment than the month-to-month posture of Switch, Euphoria, Centracom or Wanatel, so a deployment that goes wrong inside three years carries a switching cost. And the Midrand Google listing sits at 3.5 across 138 reviews, with the three most recent describing a line running far below its speed, days waiting for a technician and finance admin cutting lines without notice, each answered by the owner. HelloPeter carries nothing.
Is Huge TNS likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Huge TNS does well, and where to push back at quote stage.
- The SME Flex ladder is published in full: seven Yeastar bundles from R695 to R1,895 a month with handsets, unlimited calling and a free port on every tier.
- Published standard SLAs, which few operators offer: Bronze 98%, Silver 99.5%, Gold 99.8% and Platinum 99.9% uptime depending on circuit design, with tailored SLAs available.
- Several voice platforms on one account: Yeastar for SME Flex, 3CX hosted at Teraco, a GSM/VoIP hybrid for areas with weak fixed lines, and SIP trunking for a PBX you already own.
- Ten service centres across six provinces (Midrand, Cape Town, George, Durban, Newcastle, Mossel Bay, Bloemfontein, Kimberley, Gqeberha, East London) behind a JSE-listed parent.
- Fibre, fixed wireless, LTE and 5G, SD-WAN on Cisco Meraki and a Sophos-based security layer make single-supplier consolidation possible.
- SME Flex carries a 36-month term and a R950 activation fee, against the month-to-month norm among cloud PBX specialists; price in the cost of leaving early.
- Bundle prices are “from” rates that exclude VAT and connectivity, and the 3CX, fibre, SD-WAN and security lines are quote-only.
- The Midrand Google listing is 3.5 across 138 reviews, and the most recent reviews describe slow fault response and billing admin problems. HelloPeter carries nothing.
- The published SLA tiers describe connectivity circuits rather than hosted-PBX availability, and no service-credit terms are shown.
Score breakdown
Five categories that decide whether Huge TNS earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
The full SME Flex ladder is published as from-rates across seven tiers with a R950 activation fee, which most suppliers will not do. Held back because the bundles run on a 36-month term and the corporate stack is quote-only.
Two voice platforms (Yeastar SME Flex and 3CX hosted at Teraco), GSM and VoIP hybrid, SIP trunking, fibre, fixed wireless, LTE and 5G, SD-WAN and a layered security stack under one account. One of the wider catalogues in the SA SME market.
3.5 across 138 Google reviews on the Midrand head-office listing, with the most recent reviews negative on fault response and billing, and no HelloPeter presence.
JSE-listed parent, 3CX hosted at Teraco, its own data centre for Yeastar deployments, ten service centres and published SLAs from 98% to 99.9% by circuit design. Held back because no service-credit terms are shown and the tiers describe circuits rather than hosted-PBX availability.
Ten service centres with named customer-service managers. Held back because the recent review feed describes days waiting for a technician, and no support hours or response commitment is published.
Pricing: SME Flex ladder published, the rest quoted
Huge TNS publishes the full SME Flex bundle ladder as “from” monthly rates, ex VAT and excluding data connectivity, on a 36-month term with a R950 activation fee. The 3CX, connectivity, SD-WAN and security lines are quoted. Sampled 4 September 2026.
| Line | Published rate | What you get or what to ask | Disclosure |
|---|---|---|---|
| SME Flex 2 Lite | From R695 a month | 2 extensions, 2 cordless handsets and base, unlimited calling, free port | Published |
| SME Flex 2 / 3 Lite / 3 | From R745 / R795 / R895 a month | 2 to 3 extensions with a reception or executive desk phone and cordless handsets | Published |
| SME Flex 4 / 4 Plus | From R995 / R1,595 a month | 4 extensions; 4 Plus adds up to ten cordless IP handsets | Published |
| SME Flex 6 Plus | From R1,895 a month | 6 extensions, executive desk phone, up to ten cordless IP handsets | Published |
| Activation and term | R950 once-off; 36 months | Whether activation bundles installation, and the early-termination terms | Published |
| 3CX cloud PBX (Teraco) | Quote | Per-simultaneous-call licence, which SLA tier applies, hosted or self-managed | Confirm at quote |
| GSM/VoIP hybrid and SIP trunking | Quote | Coverage, failover wording, channel count, integration with your PBX | Confirm at quote |
| Connectivity, SD-WAN, security | Quote | Speed tier, contention, which SLA tier (Bronze to Platinum) and its service credits | Confirm at quote |
What real customers say
The three most recent reviews on the Huge TNS Google listing in Midrand, quoted as written. That listing holds 3.5 stars across 138 reviews and the owner replies to complaints; HelloPeter shows no reviews in the last twelve months. Regional branch listings are not in the record and are not averaged in.
“If I could give a 0 star I would’ve. Don’t ever do business with these people. I have been infuriated and frustrated daily. I pay for a 100mb line and I get between 7 and 30mb daily. I phone support at least two to three times a day”
“Technical site of Huge is damn great but tell me about the administration and finance, they are so incompetent they don’t do their work, at the end of the day you and your company will suffer.”
“Extremely poor service – DAY 4 of waiting for a technician to call to help. Absolutely shocking! Nobody knows what’s going on at this company.”
How to read this: all three recent reviews are about the same things, a line underperforming, days waiting for a technician, and finance admin cutting lines without notice. One reviewer separates a good technical side from poor administration. A 3.5 average on 138 reviews means many happy customers too; ask for three SME Flex references in your province and get response times and the SLA tier into the contract.
The Huge TNS product line
Several voice platforms, connectivity and security on one account.
Yeastar hosted PBX bundles
Seven bundles from 2 to 6 extensions with handsets, the Linkus apps, unlimited calling and a free port, on a 36-month term with a R950 activation fee.
Hosted at Teraco
3CX for buyers standardised on that platform, hosted out of the Teraco data centre and quoted per simultaneous call.
Voice where fixed lines are weak
A GSM and VoIP hybrid from the Huge Telecom heritage for regions with poor fixed infrastructure, and SIP trunking for organisations keeping their own PBX.
FibreFlex, AirOne wireless, LTE and 5G
Fibre with up and down migration, fixed wireless, and fixed LTE and 5G on Vodacom and MTN.
Cisco Meraki, Sophos
SD-WAN on Cisco Meraki and a security layer built on Sophos and a next-generation firewall.
Ten centres, four SLA tiers
Service centres in Midrand, Cape Town, George, Durban, Newcastle, Mossel Bay, Bloemfontein, Kimberley, Gqeberha and East London, and published SLAs from 98% to 99.9% uptime by circuit design.
Choose Huge TNS if
- You want a hosted PBX with handsets and unlimited calling on one published monthly figure, and can commit for three years.
- A JSE-listed parent and service centres across six provinces matter to your risk picture.
- You want connectivity, SD-WAN or security on the same account, with a published SLA tier to point at.
- You are in an area with weak fixed lines and want the GSM/VoIP hybrid.
Consider another if
- You want a month-to-month term; most cloud PBX specialists offer one.
- Slow fault response would hurt you and you cannot verify local service by reference first.
- You want the PBX itself covered by an uptime commitment with service credits; the published tiers cover circuits.
- You are a very small office for which R695 a month plus activation is more than a per-extension provider would charge.
Alternatives to compare
Three providers worth quoting alongside Huge TNS, each stress-testing a different decision driver.
Switch Telecom
Hosted Switchboard from R260 for ten extensions on its own licensed network, month-to-month, with Teams calling. The cloud PBX specialist to price against the three-year bundle.
Centracom
A Tier 1 carrier with a 99.9% published uptime figure, a 24/7 service desk and its own fibre and wireless. Compare if support depth and a published uptime commitment decide it.
Euphoria Telecom
Prepaid per-second billing from R65 an extension with CRM integration, month-to-month. Compare if you would rather pay for calls than for unlimited minutes.
Peers scored on the same rubric sit side by side on Compare phone systems and Compare fibre providers.
South African essentials
Four local signals to verify before signing.
Huge TNS positions itself as a Tier 1 voice and network operator. Ask for the licensed entity and licence references at quote and check register.icasa.org.za.
A free port is included on every SME Flex bundle. Confirm the timeline and which numbers move on which date before the old service is cancelled.
Ten service centres with named customer-service managers, but no support hours or response commitment are published, and recent reviews describe days waiting for a technician. Get response and restore times into the SLA in writing.
SME Flex is a 36-month term with a R950 activation fee; confirm early-termination terms, whether prices are fixed for the term, and which uptime tier (Bronze to Platinum) and service credits apply to your circuits.
How this score was built
Scores are editorial guides, not guarantees. Huge TNS’s 6.5 is the weighted sum of the five dimension scores above: 0.25×6.0 + 0.25×8.0 + 0.20×5.0 + 0.15×7.5 + 0.15×6.0. Huge TNS is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is Huge TNS?
A Midrand-based South African telecoms operator formed in 2023 from Huge Telecom and Huge Networks under the JSE-listed Huge Group. It sells Yeastar and 3CX hosted PBX, a GSM/VoIP hybrid, SIP trunking, fibre, fixed wireless, LTE and 5G, SD-WAN and security from ten service centres in six provinces.
How much does Huge TNS hosted PBX cost?
SME Flex bundles are published from R695 a month for two extensions with two cordless handsets, rising to R1,895 for six extensions with up to ten handsets. Every bundle includes unlimited calling and a free port. There is a R950 activation fee and a 36-month term, and prices exclude VAT and data connectivity.
Is there a contract?
Yes. SME Flex bundles carry a 36-month term. Confirm the early-termination terms before signing.
Does Huge TNS publish an SLA?
Yes, for connectivity circuits: Bronze 98%, Silver 99.5%, Gold 99.8% and Platinum 99.9% uptime depending on circuit design, with tailored SLAs available. No service-credit terms are shown, and the tiers do not describe hosted-PBX availability.
Does Huge TNS offer 3CX?
Yes. 3CX is hosted out of the Teraco data centre and quoted per simultaneous call, alongside the Yeastar SME Flex bundles.
What do customer reviews say?
The Midrand Google listing sits at 3.5 across 138 reviews. The most recent reviews describe a line running below its speed, days waiting for a technician and billing admin cutting lines without notice, each answered by the owner. HelloPeter shows no reviews in the last twelve months.
Where does Huge TNS have offices?
Midrand head office, Cape Town, George, Durban, Newcastle, Mossel Bay, Bloemfontein, Kimberley, Gqeberha and East London.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- hugetns.com SME Flex bundles pageUsed for the seven-tier ladder from R695 to R1,895, unlimited calling, free port, R950 activation, 36-month term and the VAT and connectivity exclusions. Sampled 4 September 2026. Open source →
- hugetns.com service level agreements pageUsed for the Bronze, Silver, Gold and Platinum uptime tiers. Sampled 4 September 2026. Open source →
- hugetns.com home and contact pagesUsed for the group history, product lines, office addresses and service centres. Sampled 4 September 2026. Open source →
- Huge TNS Google Business Profile (Midrand)Used for the 3.5-star rating across 138 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
- Huge TNS on HelloPeterUsed for the no-reviews-in-twelve-months observation. Open source →
Huge TNS is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, About page, three Huge TNS Google Business Profiles across Midrand, Cape Town and Durban, HelloPeter listing, and the prior WhichVoIP review). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Quote-request links re-routed to the fibre quote form after the primary-category decision; no other change.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: Midrand 3.5 across 138 unchanged, three most recent reviews quoted verbatim in place of the branch aggregate cards (branch listings are not in the record). Pricing table rebuilt from the 4 September facts. Alternatives given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added. Score unchanged at 6.5.
- 4 September 2026Live re-read of hugetns.com on 4 September 2026 (home, SME Flex bundles and Service Level Agreements pages). The seven-tier SME Flex ladder, the R950 activation fee and the 36-month term are unchanged. Reliability and uptime moves from 7.0 to 7.5: the site publishes standard SLAs (Bronze 98%, Silver 99.5%, Gold 99.8%, Platinum 99.9% uptime guarantees) that the previous text said did not exist. The SME Flex 6 Plus row now lists the bundle as the site describes it (six extensions, one executive desk phone, up to ten cordless handsets). The headline stays at 6.5 after rounding.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 6.7 to 6.5. Customer reviews now reads the Midrand Google listing recorded in the WhichVoIP record (3.5 stars, 138 reviews, sampled 16 August 2026). Product and pricing facts were not re-verified in this update.
- 21 May 2026Fact-check against hugetns.com. The R950 activation fee, 36-month term, Unlimited Calling, Yeastar SME Flex platform, ten Centres of Excellence and the +27 11 603 6000 HQ line all verified. Pricing narrative corrected: the SME Flex Bundles page in fact publishes the full seven-tier ladder as “from” rates in the bundle-card images (SME Flex 2 Lite R695, 2 R745, 3 Lite R795, 3 R895, 4 R995, 4 Plus R1,595, 6 Plus R1,895) – the prior “only two anchors published, mid-tiers form-gated” framing was wrong, and the R695 entry was relabelled from “SME Flex 2” to its correct tier “SME Flex 2 Lite”. Scores held at Pricing 6.0 / Buyer transparency 6.0 / overall 6.7.
- 20 May 2026Score recalibrated from 7.0 to 6.7 against the V7 4-axis rubric. Feature set lifted to 8.0 on the wider catalogue (Huge FibreFlex, AirOne Wireless, Sophos + NexGen + Praesidio + Cisco Meraki SD-WAN now structurally surfaced alongside the prior dual-platform voice). Support and reliability adjusted to 6.5 honestly reflecting the mixed-multi-branch GBP signal (~3.4★ across 164 reviews) weighed against the institutional JSE backing and ten-Centre service network. Doug Reed (ex-Vox) joining Huge Group and the Qlik Sense SaaS move are new corporate signals.
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