Centracom Review
Centracom is a Johannesburg Tier 1 voice carrier that sells hosted PBX, contact-centre seats, SIP trunking and connectivity on a network it runs itself, with a 24/7 service desk and a published 99.9% uptime figure. It suits a mid-market organisation or reseller that procures on a requirements document, and it prices nothing on the website.
Is Centracom worth shortlisting?
Yes, for a mid-market buyer. Centracom is a Tier 1 voice carrier that runs its own South African network with multi-network failover, publishes a 99.9% uptime figure and a 24/7 service desk, and sells a hosted PBX that grows into a contact centre on the same login. The trade-off is that nothing is priced on the website and its public review record is weak. Send a requirements document and ask for the SLA terms in the first reply.
- Registered asCentracom (Pty) Ltd
- Trading since2008
- Based inWoodmead, Johannesburg
- NetworkOwn Tier 1 voice network with multi-network failover
- Starting costNot published; every product is quoted
- Public rating3.6 on Google from 66 reviews
Carrier-grade underneath, quote-only on top, and a review feed that hurts it
Centracom is one of the few South African hosted PBX suppliers that is also the carrier: it interconnects with the mobile networks itself, fails calls over between networks, and publishes a 4.3 out of 5 mean opinion score for voice quality alongside the uptime figure. The Cloudcall range runs from a basic seat through a Business tier with recording, hunt groups and integrations to a Call Centre tier with queues, wallboards and supervisor views, and there are wholesale and channel programmes for resellers who want the same network under their own brand.
Two things weaken the case. Commercially, the rate card left the website; every engagement is scoped and quoted, which suits a 50-extension tender and frustrates a 10-seat office. Publicly, the Google listing sits well below the category at 3.6, and while most one-star reviews come from people complaining about sales calls rather than customers, the newest reviews include a service complaint from a client.
Commercially this suits an organisation that procures on RFP and values owning the whole chain over comparing rate cards.
Is Centracom likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Centracom does well, and where to push back at quote stage.
- A Tier 1 voice carrier on its own network, with multi-network failover and a published voice-quality score
- A 24/7 service desk with a separate after-hours number, unusual in South African cloud PBX
- PBX seats and a contact-centre tier with queues, wallboards and supervisor views on one login
- Voice, SIP trunking, connectivity from more than 50 access providers and recording under one contract
- Wholesale and channel programmes for resellers and IT integrators
- No price for anything on the website; every engagement is scoped and quoted over two or three rounds
- The uptime figure is a published target; whether it carries service credits is settled per contract
- Google sits at 3.6 and HelloPeter at 2.5, mostly complaints about unsolicited sales calls, with a recent client service complaint among them
- Native CRM dialler integrations are not a published strength; Microsoft Teams calling is an enterprise engagement, not a product page
- IVR, CRM and API are not listed on the product pages, so ask for the feature matrix in writing
Score breakdown
Five categories that decide whether Centracom earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Hosted PBX, SIP trunking and connectivity are all quote-based, with call rates described only as volume-tiered from interconnect plus one cent. Held back because a buyer cannot benchmark against a published-rate provider without a scoping round.
A dedicated Call Centre tier with queues, wallboards and supervisor views, recording, analytics, mobile and desktop softphones, SIP trunking and Microsoft Teams calling on enterprise engagements, all on the supplier’s own carrier network.
3.6 across 66 Google reviews on the Woodmead listing, read 6 September 2026, and a HelloPeter TrustIndex of 2.5 on 11 reviews, both below the South African average for their platform. Most low ratings concern unsolicited sales calls from non-customers, which the rubric still counts.
A Tier 1 voice carrier on its own South African voice infrastructure, with multi-network failover, a published 99.9% uptime figure and a 4.3 out of 5 mean opinion score for voice quality. Held back only because the uptime figure’s contractual status is settled per engagement.
A 24/7 service desk with business-hours and after-hours numbers is published. Held back because this dimension weights what reviews say about resolution, and the visible Google feed is dominated by complaints, including a recent one from a client about delivery and internal communication.
Pricing: what to ask for at quote stage
Centracom publishes no rates. These are the lines to have itemised on the quote so you can compare it with published-rate suppliers.
| Cost area | Published rate | Buyer question | Risk level |
|---|---|---|---|
| Cloudcall Lite (per-extension) | Quote-only | What’s the per-extension monthly rate at your target headcount, including any volume tier breaks? | Confirm at quote |
| Cloudcall Business (per-extension) | Quote-only | Which Cloudcall Business features are included by default versus available as add-ons (recording, reporting, integrations)? | Confirm at quote |
| Cloudcall Call Centre (per-extension) | Quote-only | Does the Call Centre tier per-extension rate include queueing, wallboards and supervisor view, or are those modular add-ons? | Confirm at quote |
| SIP trunking | Quote-only | What’s the channel rate and how is concurrent-call capacity priced as your traffic grows? | Confirm at quote |
| Setup and onboarding | Quote-only | Is there a once-off setup fee, and does it cover number porting and provisioning of existing hardware? | Confirm at quote |
| Recording and retention | Quote-only | What recording retention windows are included, and what is the cost for extended retention or compliance-grade archive? | Confirm at quote |
| Negotiated SLA terms | Quote-only, negotiated per engagement | What’s the contractual uptime guarantee, response time and service-credit remedy on your contract? | Confirm at quote |
| Contract length | RFP-driven, negotiated per engagement | What’s the minimum term, the notice period and any hardware or porting clawback? | Confirm at quote |
What real customers say
Unedited Google reviews from Centracom’s Woodmead listing, which averages 3.6 across 66 reviews, read on 6 September 2026.
“We recently had an incredible experience with Centracom and felt compelled to share. The level of service provided was excellent, from start to finish. Their team is highly professional, taking every step to ensure our needs were met…”
“This company promises and does not deliver .. Then tells you indirectly to look for another provider. Internal communication is very poor. Worst experience ever.”
“This company is a complete nuisance. They call you and when you pick up no one responds. This occurs almost daily and it has to stop”
Read the sample with its shape in mind. Sixty-six reviews at 3.6 is well below the category, but the one-star band is mostly people who received sales or silent calls rather than customers, and Centracom answers each one publicly. The review that should shape a quote conversation is the client complaint about delivery and internal communication; ask for two reference customers of your size. HelloPeter adds 11 reviews at a 2.5 TrustIndex, too few to weigh heavily.
The Centracom product line
What you can actually put on the contract.
Core hosted PBX seat
PBX extension, mobile softphone, voicemail-to-email and basic call management. Suited to smaller business deployments that don’t need contact-centre tooling.
Mid-market 10–50 extension tier
Call recording, third-party integrations, hunt groups, richer reporting and IP phone integration. The fullest standard PBX surface before contact-centre tooling.
Contact-centre tier on the same platform
Queues, wallboards, real-time supervisor view, advanced reporting and workforce-management integration. Closes the gap to dedicated contact-centre vendors.
Choose Centracom if
- You are a mid-market organisation that issues a requirements document and expects a scoped proposal back
- You run a contact centre and want it on the same platform and login as the office phones
- Network ownership and after-hours support are on your tender checklist
- You are a reseller or integrator looking for a carrier to white-label
Consider another if
- You have 5 to 25 extensions and want to compare published rates the same day
- Your sales team needs native dialler integration with Salesforce, HubSpot or Zendesk at the entry tier
- Your procurement scoring weights public review ratings and a 3.6 would gate the shortlist
- You want Microsoft Teams calling as a published product rather than an enterprise engagement
Alternatives to compare
Three providers worth quoting alongside Centracom, each stress-testing a different decision driver.
Saicom Voice
Another South African voice operator on its own interconnect fabric, also quote-driven, but with a far stronger public review record. Quote it for a second carrier-grade proposal on the same requirements document.
Switch Telecom
Every price on the website, month-to-month, on a licensed network of its own. Quote it if you want a benchmark figure in hand before Centracom’s scoping rounds.
Telviva
A unified communications and contact-centre platform with voice, video, chat and WhatsApp in one product, also quoted rather than priced. Quote it if omnichannel matters more than owning the carrier layer.
All 11 cloud PBX providers, scored on the same rubric, sit side by side on Compare phone systems.
South African essentials
Four local signals to verify before signing.
Centracom presents itself as an ICASA-licensed Tier 1 voice carrier running its own network with multi-network failover. Ask for the licence numbers on the proposal.
Porting is part of the service mix but no fee or timeline is published. Ask for the porting date and cost in writing before you cancel the old line.
A 24/7 service desk on 011 695 9000 in business hours and 011 695 9111 after hours, with published escalation procedures. Ask for the response-time commitment in the SLA.
Term, notice period, SLA credits and recording retention are all negotiated per engagement. Have each written into the proposal before you compare it with a rate-card supplier.
How this score was built
Scores are editorial guides, not guarantees. Centracom’s 7.4 is the weighted sum of the five dimension scores above: 0.25×6.8 + 0.25×8.5 + 0.20×5.7 + 0.15×9.2 + 0.15×7.2. Sponsorship is disclosed above and does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
Why doesn’t Centracom publish per-extension Cloudcall rates?
Centracom moved to a quote-driven engagement model focused on mid-market B2B and reseller channels. Bundled commercial terms covering network, SIP trunk, recording and SLA tend to land in negotiation rather than at a published rate card, so Centracom scopes each engagement before pricing.
What’s the difference between Cloudcall Lite, Business and Call Centre?
Lite covers core hosted PBX seats (extension, mobile softphone, voicemail-to-email). Business adds call recording, integrations, hunt groups and richer reporting for typical mid-market deployments. Call Centre adds queueing, wallboards, real-time supervisor view, advanced reporting and workforce-management integration on the same platform.
Does Centracom integrate with Microsoft Teams?
Microsoft Teams calling is available on enterprise engagements rather than published as a self-serve product surface. Confirm scope, licensing and connection model at quote stage.
Is Centracom ICASA licensed?
Yes. Centracom holds ICASA operating-licence credentials and operates its own SA voice carrier infrastructure with multi-network failover.
What does the published 99.9% uptime actually mean for buyers?
99.9% core network uptime translates to roughly 43 minutes of downtime per month at the carrier layer. Centracom publishes this number on its homepage; contractual uptime and service-credit remedies are negotiated per engagement at quote stage.
How does Centracom’s customer-review signal compare to its operational signal?
The Google listing sits at 3.6 across 66 reviews and HelloPeter at a 2.5 TrustIndex on 11, both below the South African category. Most low ratings come from people who received unsolicited sales or silent calls rather than from customers, but recent reviews include a client complaint about delivery. The operational signal points the other way: a Tier 1 carrier with multi-network failover, a published 99.9% uptime figure and a 24/7 desk. Weigh both, and ask for reference customers.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- Centracom homepageUsed for 99.9% core network uptime, 25,000+ extensions, 57 million calls per month, Tier 1 voice carrier branding and client list. Verified 17 May 2026. Open source →
- Centracom Hosted PBX pageUsed for the Cloudcall product brand, 24/7 service desk, 4.3/5 MOS voice quality, mobile and desktop softphone support and IP phone integration. Open source →
- Google Business ProfileUsed for the aggregate rating, 3.6 from 66 reviews on the Woodmead listing, and the verbatim quotes. Read 6 September 2026. Open source →
- HelloPeter listingUsed for the 2.5 TrustIndex on 11 reviews. Sampled 14 August 2026.
Centracom is a WhichVoIP sponsored partner. Sponsorship pays for priority in our quote-matching and a disclosed sponsor marker on the comparison pages where buyers shortlist providers. Sponsorship does NOT pay for editorial scoring, verdict positioning, content placement in this review, or favourable framing – sponsored reviews are scored against the same rubric and evidence bar applied to all providers. WhichVoIP may also receive a referral fee or quote preference when you request quotes through our platform. All published rates verified at primary source on the “Last verified” date. Read our full editorial policy and scoring methodology.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: 3.6 across 66 reviews, replacing the 3.3 across 76 still quoted in places on the page; quotes attributed to named reviewers where visible, with a recent client complaint added. Alternatives expanded to three, South African essentials rewritten to the four standard checks, journey rail and collapsed sources block added. Facts and score unchanged.
- 17 May 2026Re-verified Tier 1 carrier infrastructure, 99.9% published uptime, 24/7 service desk and 4.3/5 MOS at primary source. Three prior watch-outs (no published uptime, business-hours support only, no voice-quality signal) are now resolved.
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