Centracom Review
A buyer-focused review of Centracom’s Cloudcall hosted PBX, including the Tier 1 voice carrier infrastructure, 99.9% published uptime, 24/7 service desk, 25,000+ extensions under management, the quote-driven commercial model and whether it fits your mid-market business.
Is Centracom worth shortlisting?
Yes, for the right buyer. Centracom is worth shortlisting if you are a mid-market organisation of roughly 50 to 200 extensions, an organisation running PBX and contact-centre seats on the same login, or an MSP or IT integrator building a white-label VoIP offering. The Tier 1 voice carrier infrastructure, 99.9% published uptime, 24/7 service desk and Cloudcall Call Centre tier compete favourably with dedicated contact-centre platforms. Self-serve SMEs of 5 to 25 extensions wanting published per-extension rates will find the quote-driven commercial model a friction point and should look at the published-rate alternatives instead.
- Founded2008, Woodmead Estate, Johannesburg
- NetworkTier 1 voice carrier with multi-network failover
- Scale25,000+ extensions, 57 million calls per month
- ProductsCloudcall Lite, Business, Call Centre, plus SIP trunking and connectivity
Carrier-grade infrastructure with a quote-driven commercial model that selects for mid-market buyers.
Centracom owns its SA voice carrier infrastructure, holds ICASA operating-licence credentials, and runs the Cloudcall hosted PBX product at real scale. The current public surface publishes a 99.9% core network uptime, 24/7 service desk, and 4.3/5 mean opinion score for voice quality, which together resolve the three biggest watch-outs from the prior review. The structural caveat is that per-extension rates are no longer on the public site; engagement is RFP-driven, which works for mid-market and reseller channels and frustrates self-serve SMEs.
Is Centracom likely to suit you?
Good fit: Centracom’s Tier 1 carrier infrastructure and Cloudcall Call Centre tier should land near the top of your shortlist.
Pros and watch-outs
What Centracom does well, and where to push back at quote stage.
- Tier 1 voice carrier with multi-network failover, 99.9% core network uptime and 4.3/5 mean opinion score, all published on the public site.
- 24/7 service desk with a published after-hours support number, beyond the standard business-day phone and email norm in the SA category.
- Cloudcall Call Centre tier with queueing, wallboards, supervisor view and reporting on the same login as standard PBX seats.
- Real scale: 25,000+ extensions under management and roughly 57 million calls per month, with a published client list that includes Porsche, Primedia, Aramex, G4S, NSRI and Lewis Group.
- Formal wholesale and channel-partner programmes for MSPs and IT integrators building a white-label VoIP offering on a SA-owned network.
- Vertically integrated billing: voice carrier, PBX, recording and SLA terms negotiated under one engagement instead of stitched across multiple vendors.
- Per-extension Cloudcall rates are not on the public site, so side-by-side comparison against published-rate competitors requires submitting a requirements document and waiting for a quote.
- Google Business Profile rating sits at 3.3 stars across 76 reviews. The negative pattern is dominated by cold-call and POPIA complaints from non-customers rather than service issues from clients, but the headline rating still affects procurement evaluations that weight public-review signal.
- Native CRM dialer integration depth (Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk) is structurally less of a Centracom strength than a focus area for platforms that built that integration layer themselves.
- Microsoft Teams calling is available on enterprise engagements rather than published as a self-serve product surface; confirm scope at quote stage.
Score breakdown
Four categories that decide whether Centracom earns a slot on your shortlist – weighted to the buying evidence a South African mid-market buyer actually uses.
Quote-only pricing is friction for self-serve buyers. Mid-market RFP buyers won’t penalise, but published-rate shoppers can’t run a side-by-side comparison without engaging.
Dedicated Cloudcall Call Centre tier, Tier 1 carrier infrastructure, vertically integrated SIP trunking and PBX, plus Microsoft Teams calling on enterprise engagements.
Google 3.6/5 across 66 reviews and HelloPeter 2.5/10 across 11 — below the cohort on both platforms, on thin volume. The review page previously published 4.5, which is 0.9 above the measured Google figure.
A Tier 1 voice carrier on its own South African voice infrastructure, with multi-network failover, 99.9% published uptime and a 4.3/5 MOS score.
A 24/7 desk is published, but Google sits at 3.3 across 76 reviews and this dimension weights review patterns over provider claims; the negatives are largely cold-call and POPIA complaints from non-customers.
Pricing and the quote-driven model
Centracom no longer publishes per-extension Cloudcall rates on its live site. Engagement is RFP-driven, with negotiated bundles. These are the buying lines a buyer needs to ask Centracom to itemise before signing.
| Cost area | Published rate | Buyer question | Risk level |
|---|---|---|---|
| Cloudcall Lite (per-extension) | Quote-only | What’s the per-extension monthly rate at your target headcount, including any volume tier breaks? | Confirm at quote |
| Cloudcall Business (per-extension) | Quote-only | Which Cloudcall Business features are included by default versus available as add-ons (recording, reporting, integrations)? | Confirm at quote |
| Cloudcall Call Centre (per-extension) | Quote-only | Does the Call Centre tier per-extension rate include queueing, wallboards and supervisor view, or are those modular add-ons? | Confirm at quote |
| SIP trunking | Quote-only | What’s the channel rate and how is concurrent-call capacity priced as your traffic grows? | Confirm at quote |
| Setup and onboarding | Quote-only | Is there a once-off setup fee, and does it cover number porting and provisioning of existing hardware? | Confirm at quote |
| Recording and retention | Quote-only | What recording retention windows are included, and what is the cost for extended retention or compliance-grade archive? | Confirm at quote |
| Negotiated SLA terms | Quote-only, negotiated per engagement | What’s the contractual uptime guarantee, response time and service-credit remedy on your contract? | Confirm at quote |
| Contract length | RFP-driven, negotiated per engagement | What’s the minimum term, the notice period and any hardware or porting clawback? | Confirm at quote |
Centracom Cloudcall product brochures (Lite, Business, Call Centre, VoIP Bundles, Mobile) are referenced from the site but require direct engagement to obtain current rates. Engaging Centracom typically takes two to three rounds of scoping before final commercial terms.
What real customers say
Unedited Google reviews from Centracom’s Woodmead listing – what customers and non-customers say in their own words. The lower-star pattern is dominated by cold-call and POPIA complaints from non-customers rather than service issues from clients; the cards below surface both signals.
“We recently had an incredible experience with Centracom and felt compelled to share. The level of service provided was excellent, from start to finish. Their team is highly professional, taking every step to ensure our needs were met…”
“This company is a complete nuisance. They call you and when you pick up no one responds. This occurs almost daily and it has to stop”
“I have absolutely no clue where they got my number. I have not agreed to any credit assessments being done on my name. So much for POPIA. Where the hell did you even get my ID number. This is so wrong on so many levels.”
The Centracom product line
Centracom runs its own SA voice carrier infrastructure and delivers the Cloudcall hosted PBX on top of it. Three published tiers, plus SIP trunking, connectivity and channel programmes.
Core hosted PBX seat
PBX extension, mobile softphone, voicemail-to-email and basic call management. Suited to smaller business deployments that don’t need contact-centre tooling.
Mid-market 10–50 extension tier
Call recording, third-party integrations, hunt groups, richer reporting and IP phone integration. The fullest standard PBX surface before contact-centre tooling.
Contact-centre tier on the same platform
Queues, wallboards, real-time supervisor view, advanced reporting and workforce-management integration. Closes the gap to dedicated contact-centre vendors.
Carrier-grade reliability and contact-centre tooling matter more than published-rate transparency.
- You are a mid-market organisation of 50 to 200 extensions where SA network ownership and Tier 1 carrier infrastructure are decision drivers.
- You need PBX and contact-centre seats running on the same login, with queues, wallboards and supervisor views included.
- You procure on RFP and want bundled commercial terms covering network, SIP trunk, recording and negotiated SLA in one engagement.
- You are an MSP, IT integrator or channel partner building a white-label VoIP offering on a SA-owned voice network.
Headline per-extension cost is the dominant filter.
- You are a self-serve SME of 5 to 25 extensions and want to compare published per-extension rates the same day.
- Your stack depends on native CRM dialer integration depth across Salesforce, HubSpot, Pipedrive, Zendesk or Freshdesk at the entry tier.
- Your procurement weighting puts heavy weight on public-review signal and the mid-3-star GBP rating would gate the engagement.
Alternatives to compare
Two providers worth quoting alongside Centracom – each one stress-tests a different decision driver: lowest published rate or direct Tier 1 carrier peer.
Saicom Voice
Direct Tier 1 SA voice peer with 16 direct voice interconnects and 99.9999% published uptime. Compare if you want a second carrier-grade quote on the same buying profile.
South African essentials
Four South African–specific signals to verify before signing: licensing, number porting, support escalation and contract terms.
Centracom holds ICASA operating-licence credentials and runs its own SA voice carrier infrastructure with multi-network failover.
Listed in Centracom’s service mix; confirm timelines and porting-fee inclusions at quote stage.
24/7 service desk, +27 11 695 9000 during business hours, +27 11 695 9111 for after-hours, plus published ticketing and complaint-escalation procedures.
RFP-driven, negotiated per engagement. Custom SLA, recording retention and notice periods are part of the commercial scoping conversation rather than fixed on a rate card.
Sources and disclosure
Where this review’s facts come from, and how WhichVoIP gets paid – both transparent before you act on any of it.
- Centracom homepageUsed for 99.9% core network uptime, 25,000+ extensions, 57 million calls per month, Tier 1 voice carrier branding and client list. Verified 17 May 2026. Open source →
- Centracom Hosted PBX pageUsed for the Cloudcall product brand, 24/7 service desk, 4.3/5 MOS voice quality, mobile and desktop softphone support and IP phone integration. Open source →
- Google Business ProfileUsed for verbatim customer-voice quotes from the Woodmead listing, including the cold-call and POPIA complaint pattern from non-customers.
- 17 May 2026Re-verified Tier 1 carrier infrastructure, 99.9% published uptime, 24/7 service desk and 4.3/5 MOS at primary source. Three prior watch-outs (no published uptime, business-hours support only, no voice-quality signal) are now resolved.
Disclosure: Centracom is a WhichVoIP sponsored partner. Sponsorship pays for a disclosed badge on our directory listings and placement priority on our quote-matching form. Sponsorship does NOT pay for editorial scoring, verdict positioning, content placement in this review, or favourable framing – sponsored reviews are scored against the same rubric and evidence bar applied to all providers. WhichVoIP may also receive a referral fee or quote preference when you request quotes through our platform. All published rates verified at primary source on the “Last verified” date. Read our full editorial policy and scoring methodology.
How this score should be read
Scores are editorial guides, not guarantees. They combine published operational signals, service fit, feature depth, support and reliability indicators, public customer signal and South African procurement checks. Sponsored status is disclosed separately and does not change the score.
- 25%Pricing value, including commercial transparency, contract flexibility and quote-process friction.
- 25%Feature set, including PBX controls, integrations, contact-centre tooling and admin usability.
- 20%Public customer signal, treated as directional rather than definitive.
- 30%Reliability, support, local buyer checks and implementation risk.
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
Why doesn’t Centracom publish per-extension Cloudcall rates?
Centracom moved to a quote-driven engagement model focused on mid-market B2B and reseller channels. Bundled commercial terms covering network, SIP trunk, recording and SLA tend to land in negotiation rather than at a published rate card, so Centracom scopes each engagement before pricing.
What’s the difference between Cloudcall Lite, Business and Call Centre?
Lite covers core hosted PBX seats (extension, mobile softphone, voicemail-to-email). Business adds call recording, integrations, hunt groups and richer reporting for typical mid-market deployments. Call Centre adds queueing, wallboards, real-time supervisor view, advanced reporting and workforce-management integration on the same platform.
Does Centracom integrate with Microsoft Teams?
Microsoft Teams calling is available on enterprise engagements rather than published as a self-serve product surface. Confirm scope, licensing and connection model at quote stage.
Is Centracom ICASA licensed?
Yes. Centracom holds ICASA operating-licence credentials and operates its own SA voice carrier infrastructure with multi-network failover.
What does the published 99.9% uptime actually mean for buyers?
99.9% core network uptime translates to roughly 43 minutes of downtime per month at the carrier layer. Centracom publishes this number on its homepage; contractual uptime and service-credit remedies are negotiated per engagement at quote stage.
How does Centracom’s customer-review signal compare to its operational signal?
The Google Business Profile rating sits at 3.3 across 76 reviews, materially below the verified SA Cloud PBX category leaders. The pattern is dominated by cold-call and POPIA complaints from non-customers rather than service complaints from clients, but the headline still affects evaluations that weight public-review signal.