Telviva — UCaaS & Cloud PBX provider in South Africa
Telviva is a South African unified-communications specialist founded in 2004 as Connection Telecom and rebranded to Telviva in 2017, headquartered in Cape Town. Its Telviva One platform brings voice, video and instant messaging into one managed service with native CRM integration, and it holds its own ECS and ECNS licence under the original Connection Telecom registration. Per-user pricing is quote-driven on top of a published setup fee.
Key facts
| Who they are | A South African UCaaS specialist operating since 2004, trading as Telviva (formerly Connection Telecom) |
| Voice services | Telviva One — unified voice, video and instant messaging with native CRM integration, delivered as a managed service |
| ICASA licence | Yes — holds its own ECS/ECNS licence under the legacy Connection Telecom registration, listed in ICASA’s 2024/2025 compliance report |
| Head office | Cape Town, Western Cape |
| Brand note | Rebranded from Connection Telecom in 2017; the same business under its current brand |
| Pricing | R1,500 once-off setup; per-user pricing is quote-driven |
| Billing | Per user, per month |
| Coverage | National (internet-dependent) |
| Listed In | Cloud PBX Providers |
Telviva One brings voice, video and chat into one stack
Telviva is a unified-communications specialist rather than a plain Cloud PBX with chat bolted on. Telviva One folds voice, video and instant messaging into a single managed service with native CRM integration, which is one of the deeper UC integration stacks in the South African category. It runs on Telviva’s high-availability cloud and rides your internet line, so each site’s connection shapes call quality. Per-user Rand rates sit behind a quote on top of a published setup fee, so a like-for-like comparison means asking for the per-user tier at your headcount plus the Talk bundle that matches your call volume.
Who Telviva is a fit for
- Organisations that need genuine UCaaS depth — voice, video and messaging in one platform — not just hosted extensions.
- Teams that want native CRM integration wired into their call flows.
- Businesses of five or more users comfortable with per-user, quote-based pricing for a managed service.
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Compare Cloud PBX providers →Commonly asked questions
What is Telviva One?
Telviva One is Telviva’s unified-communications platform. It brings business voice, video meetings and instant messaging into a single managed service with native CRM integration, delivered over your internet line.
How much does Telviva cost?
Telviva publishes a once-off setup fee of about R1,500, but the per-user monthly rate is quote-driven. Request up to 3 quotes through WhichVoIP to compare the per-user cost at your headcount against similar providers, free and without obligation.
Was Telviva previously called Connection Telecom?
Yes. The business traded as Connection Telecom from 2004 and rebranded to Telviva in 2017. Its ICASA licence chain runs under the original Connection Telecom registration; this listing covers the same company under its current brand.
Is Telviva ICASA licensed?
Yes. Telviva holds its own ECS and ECNS licences under the legacy Connection Telecom registration, listed in ICASA’s 2024/2025 ECS/ECNS annual compliance report.
Does Telviva integrate with our CRM?
Yes. Native CRM integration is one of Telviva One’s distinguishing features, letting call activity and customer records connect in one workflow. Confirm which CRM systems are supported for your setup at quote stage.
Does Telviva work across multiple sites?
Yes. As a hosted UCaaS platform it puts every site and remote user on one system over their internet links, with a single dial plan and shared features across locations.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 13 July 2026.