Innovo Networks — cloud PBX and hosted PBX provider in Cape Town
Innovo Networks (Pty) Ltd has operated since 2013 from The Forum on North Bank Lane in Milnerton, Cape Town, and publishes hosted PBX from R49 per extension, one of the lowest published entry figures in this directory. The offering runs deeper than telephony alone, covering contact centre with call recording and live analytics, Microsoft Teams Direct Routing, AI voice agents, business fibre, licensed microwave, 5G failover and a 24/7 security operations centre. The company states B-BBEE Level 1 status and more than 1,200 business customers since 2013.
Key facts
| Who they are | A Cape Town cloud telephony and managed services provider trading since 2013, selling hosted PBX alongside connectivity, security and contact centre technology |
| Voice services | Hosted PBX with softphone and deskphone, contact centre with call recording and live analytics, Microsoft Teams Direct Routing, and AI voice agents with conversation analytics |
| Also offers | Business fibre, licensed microwave and 5G or LTE failover, managed EDR, firewalls and SIEM, 24/7 SOC monitoring, cloud migration to Azure, AWS and Huawei, structured cabling, enterprise switching and managed IT |
| Head office | The Forum, G07, North Bank Lane, Milnerton, Cape Town, 7441. The Google profile gives the same building as 6 North Bank Lane, Century City |
| Coverage | South Africa, with the company describing operations across the continent and 24/7 South African-based engineers |
| ICASA licence | No ICASA reference is published. For a hosted PBX provider the ECS licence typically sits with the underlying trunk supplier, which is a normal arrangement |
| Pricing | Hosted PBX from R49 per extension per month ex VAT, rising to R99 for call recording, analytics and Teams Direct Routing and R149 for the omni-channel contact centre. Among the lower published entry figures in this directory, though not the lowest. Call rates are not published, so ask for those separately |
| Credentials | B-BBEE Level 1 and a 99,9% uptime SLA and 1 200+ business customers, both stated in the home-page trust bar. Vendors include Fortinet, Sophos, Check Point, Cisco, HPE Aruba, Yealink, Zoom, Microsoft, AWS and Huawei. No partner tier is claimed |
| Listed In | Phone System Providers · VoIP Providers · Call Centre Providers · Fibre Internet Providers · Wireless Internet Providers |
R49 buys the extension, not the calls
Forty-nine rand an extension is among the lowest published entry prices in this directory – Switch Telecom lists R26 and 3CX R11 per user – and it is worth understanding what that number covers before treating it as the whole cost. It buys the seat. Call rates, number porting and handsets are separate, and on a busy phone system the minutes usually outweigh the seat fee. Ask for all four figures. What makes the low entry credible rather than suspicious is the depth behind it: Teams Direct Routing, a contact centre with live analytics, AI voice agents, and connectivity that spans fibre, licensed microwave and 5G failover. A company running its own SOC and holding B-BBEE Level 1 is not competing purely on price. For a Cape Town business that wants voice, connectivity and security from one supplier, this is a serious shortlist entry. Compare alternatives in the cloud PBX directory.
Who Innovo Networks is a fit for
- Businesses wanting a low per-extension entry price with real depth behind it
- Companies needing voice, connectivity and managed security from one supplier
- Procurement processes that score B-BBEE Level 1 suppliers
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Compare Cloud PBX providers →Commonly asked questions
What does R49 per extension actually include?
It covers the hosted PBX extension itself. Call rates, number porting and handsets are priced separately, and on a busy system the minutes usually cost more than the seats. Ask for all four figures before comparing against another quote.
How long has Innovo Networks been trading?
Since 2013, as stated on the company’s own site. The registered entity is Innovo Networks (Pty) Ltd.
What is Microsoft Teams Direct Routing?
It connects your Microsoft Teams environment to the public phone network through a provider rather than through Microsoft’s own calling plans, which usually costs less and gives more control over routing. It is listed alongside the standard hosted PBX.
Does Innovo supply connectivity as well?
Yes. Business fibre, licensed microwave and 5G or LTE failover are all listed, so the line carrying your calls can come from the same supplier. Licensed microwave in particular matters for sites where fibre is unavailable.
Is Innovo B-BBEE rated?
The company states B-BBEE Level 1, which is the highest contributor level. Ask for a current certificate if your procurement process scores it.
Can Innovo handle a contact centre?
Yes. The contact centre offering includes call recording and live analytics, and the company also lists AI voice agents with conversation analytics. Confirm agent-seat licensing and concurrent call limits before committing.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 2 September 2026.