Centracom — Hosted PBX & VoIP provider in South Africa
Centracom is a South African Tier 1 voice carrier headquartered in Woodmead, Sandton, running its own ICASA-licensed network with multi-network failover and a published 99.9% uptime target. Its Cloudcall product line scales from hosted PBX seats into contact-centre tooling, and its quote-driven commercial model is built for mid-market B2B buyers, contact centres and white-label resellers rather than the lowest published rate.
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Key facts
| Who they are | An established South African Tier 1 voice carrier, trading as Centracom |
| Voice services | Hosted PBX and VoIP under the Cloudcall line, scaling into contact-centre tooling |
| Network | Own ICASA-licensed voice carrier network with multi-network failover and a published 99.9% uptime target |
| Also offers | Business connectivity sourced from 50+ access providers |
| Head office | 1 Woodmead Drive, Woodmead, Sandton, Gauteng |
| ICASA licence | Yes — holds ICASA operating-licence credentials and runs its own voice network |
| Founded | Not publicly stated — described as an established SA Tier 1 carrier |
| Pricing | Quote-based — scoped per engagement to headcount, traffic profile, integrations and SLA needs |
| Listed In | Phone System Providers · VoIP Providers · Fibre Internet Providers · Wireless Internet Providers · Call Centre Providers |
Centracom runs its own carrier network behind Cloudcall
Centracom operates as a vertically integrated voice carrier rather than a reseller, so the hosted PBX seats it sells sit on its own ICASA-licensed network with multi-network failover and a published 99.9% uptime target. The Cloudcall line scales from standard PBX extensions up into contact-centre tooling, and connectivity is sourced across more than fifty access providers. Pricing is quote-only and negotiated per engagement, which selects for mid-market and reseller buyers who care more about carrier-grade reliability and custom SLAs than a published rate card. Comparing it side by side against published-rate competitors means requesting a quote first.
Who Centracom is a fit for
- Mid-market B2B operations of roughly 50 to 200 extensions that want carrier-grade reliability.
- Contact-centre operations needing platform depth beyond a basic hosted PBX.
- MSPs and white-label resellers wanting a Tier 1 network to build on.
How Centracom sits in the Cloud PBX category
- 232 verified cloud PBX and business phone system providers on WhichVoIP; 129 carry a Google rating.
- Google 3.6 from 66 reviews — rank 111 of 129 of rated providers in the category (110 rate higher).
- Category median is 35 reviews, so this is an above-average sample.
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Compare cloud PBX and business phone system providers →Commonly asked questions
What does Centracom offer?
Centracom provides hosted PBX and VoIP under its Cloudcall product line, scaling into contact-centre tooling, plus business connectivity. It runs the services on its own ICASA-licensed Tier 1 voice network rather than reselling another carrier.
How much does Centracom cost?
Centracom is quote-only. Pricing is scoped per engagement to your headcount, traffic profile, integrations, recording retention and SLA needs. Request up to 3 quotes through WhichVoIP to compare it against published-rate providers, free and without obligation. For reference, the 11 verified Cloud PBX providers on WhichVoIP that do publish prices charge R49–R79 per extension per month, with call rates and handsets on top, so expect a quote in that band unless the bundle includes hardware. Compare published prices or get up to 3 quotes.
Does Centracom run its own network?
Yes. Centracom is a vertically integrated Tier 1 voice carrier running its own ICASA-licensed network with multi-network failover and a published 99.9% uptime target, so it controls call routing behind your internet line.
Is Centracom a good fit for a contact centre?
It is built for it. The Cloudcall line scales from standard PBX seats into contact-centre tooling, and the carrier-grade network with custom SLAs suits higher-traffic, mid-market operations.
Can Centracom support resellers?
Yes. White-label resellers and MSPs are a named focus, with the Tier 1 network and RFP-driven commercial model designed to be built on. Confirm the channel terms at quote stage.
How do I reach Centracom support?
Centracom publishes a 24/7 service desk with documented ticketing and escalation procedures. Get the named account structure and after-hours escalation path confirmed in writing during procurement.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 12 July 2026.