Switch Telecom — Cloud PBX & VoIP provider in South Africa
Switch Telecom is a South African Cloud PBX and VoIP provider founded in 2006 and headquartered in Bryanston, Sandton, running its own ICASA-licensed voice network with multiple points of presence and selling a Hosted Switchboard, VoIP lines and SIP trunks to small and medium businesses from R26 per extension (R260 per 10-extension block), with SIP trunks priced separately from R100 for 4 channels.
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Key facts
| Who they are | A South African Cloud PBX and VoIP provider operating since 2006, trading as Switch Telecom |
| Voice services | Hosted Switchboard (cloud PBX), VoIP lines and SIP trunks, sold in 10-extension blocks from a single-user office up to enterprises with thousands of users — no published ceiling |
| Also offers | Free business and home number porting, call recording, voicemail-to-email and Grandstream handsets from R897 incl. VAT |
| Head office | 2 Payne Road (cnr Main Road), The Woods Office Park, Bryanston, Sandton |
| Coverage | National — runs its own multi-POP voice network rather than reselling, so it controls routing behind your internet line |
| ICASA licence | Yes — holds its own ICASA operating licence (since 2007) |
| Pricing | Seats: from R260/month per 10-extension block (about R26/extension). A Switch VoIP SIP Trunk is required — the Hosted Switchboard cannot be bought on extensions alone. Trunks: from R100/month for 4 concurrent channels, +R25 per extra channel, or unlimited from R1,000. So a ten-extension site starts at about R360/month before calls. Channels are sized to concurrent calls rather than headcount — a 30-seat site may still only need 4 to 8 — but a trunk is never optional. Month-to-month, no setup fee |
| Call rates | Two outbound packages, excl. VAT. Package 1 bills in 30-second increments with a 60-second minimum: 24c/min to landlines, 43c/min to mobile, 13c/min on-net. Package 2 bills per second from the first second: 26c/min to landlines, 52c/min to mobile, 15c/min on-net. Unlimited packages are also available — lines at R160 and R300, trunks at R1,000, R2,500 and R5,000 for 4, 8 and 16 concurrent calls — subject to a fair-use policy and excluding outbound call centres. Rates as published April 2018, unchanged since |
| Support | Monday to Friday, 8am to 5pm by phone and email, plus weekend and public-holiday standby cover for Business and Corporate accounts on an SLA. Toll-free 0800 060 100 |
| Continuity | Browser and mobile softphones free on every extension, three concurrent registrations, so calls carry on when a desk phone loses power. Multi-branch failover included |
| Integrations | Click-to-dial browser extension for Chrome, Edge and Firefox. APIs available to enterprise clients on request; no public developer documentation. Cloud SBC for Microsoft Teams Direct Routing at R900/month flat |
| Listed In | Phone System Providers · VoIP Providers · Fibre Internet Providers |
All pricing shown excludes 15% VAT.
Switch Telecom runs the network behind its Hosted Switchboard
Switch delivers its Hosted Switchboard over the internet, but the voice runs on its own cloud PBX platform. Its SIP trunks and lines ride your business internet, so each site’s connection shapes call quality while Switch controls the routing behind it. Pricing is built in blocks of 10 extensions on month-to-month terms, which suits businesses chasing a low effective per-extension rate. The practical question is whether an owned-network provider at a keen price fits you better than a bundled voice-and-IT partner.
How Switch Telecom sits in the Cloud PBX category
- 232 verified cloud PBX and business phone system providers on WhichVoIP; 129 carry a Google rating.
- Google 4.8 from 71 reviews — top 17% of rated providers in the category (20 rate higher).
- Category median is 35 reviews, so this is an above-average sample.
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Compare cloud PBX and business phone system providers →Commonly asked questions
What phone system does Switch Telecom offer?
Switch provides a Hosted Switchboard (cloud PBX), VoIP lines and SIP trunks, plus a Cloud SBC for Microsoft Teams. It rides your internet line, and a quote scopes extensions and features to your headcount and sites.
How much does Switch Telecom cost?
Pricing is built in blocks of 10 extensions from R260/month (about R26 per extension effective), on month-to-month contracts. The Hosted Switchboard also requires a Switch VoIP SIP Trunk, from R100/month for 4 concurrent channels, so a ten-extension site starts at about R360/month before calls. Channels are sized to your concurrent call volume rather than headcount, but a trunk is always required. All pricing shown excludes 15% VAT. Request up to 3 quotes through WhichVoIP to compare it against similar providers, free and without obligation. For reference, the 11 verified Cloud PBX providers on WhichVoIP that do publish prices charge R49–R79 per extension per month, with call rates and handsets on top — a yardstick for the figures above. Compare published prices or get up to 3 quotes.
Can Switch Telecom run across multiple branches?
A hosted switchboard puts every site on one platform, so extensions, transfers and a single dial plan span branches over their internet links. A quote scopes the lines and failover each site needs.
Can I keep my existing numbers?
Switch advertises free number porting for business and home numbers. Confirm the timeline with the activation team at quote stage.
Does Switch Telecom support Microsoft Teams calling?
Yes. Switch offers a Cloud SBC for Microsoft Teams Direct Routing, so you can add PSTN calling to Microsoft Teams; scope it in your quote.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 30 July 2026.