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A Cloud PBX (also called hosted PBX) replaces your traditional on-site phone system with a virtual one delivered over the internet. A complete quote should detail the per-extension monthly cost, the included features (call routing, IVR, voicemail-to-email, mobile app, call recording), any minute bundles, and the per-minute rates for usage outside the bundle.
Look out for once-off setup fees, the contract term (12, 24 or 36 months) and whether handsets are included, rented or sold separately. The cheapest headline price often hides a longer commitment or stripped-down feature set.
For a full breakdown of how Cloud PBX works and the trade-offs versus on-premise, read our Cloud PBX guide.
Cloud PBX pricing in South Africa is usually R89–R249 per extension per month depending on the feature tier. Lower tiers cover the basics (calls, voicemail, mobile app); higher tiers add call recording, advanced reporting, CRM integrations and contact-centre features.
A Cloud PBX is hosted by your provider and accessed over the internet, with no on-site server or PBX hardware required. An on-premise PBX runs on physical equipment in your office. Cloud PBX has lower upfront cost, faster deployment and easier remote work; on-premise gives more control but more CapEx.
Usually yes. Most Cloud PBX providers support standards-based SIP handsets from Yealink, Grandstream, Polycom, Cisco and Snom. Mention any existing hardware in the requirements field and providers will confirm compatibility in their quote.
Cloud PBX is bandwidth-light — about 100 kbps per concurrent call. Any stable fibre or quality LTE connection with low jitter will work. Providers will normally do a quick line check as part of their proposal.
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