Established in 2016, Yaxxa emerged from the collaboration of four partners with a combined 68 years of industry experience. The company is dedicated to delivering fresh ideas and continually evolving products to ensure high-quality, efficient solutions that offer value for money. Based in Fourways, Johannesburg, they operates as a tier-one service provider with its own Electronic Communications Service (ECS) license.

Services

They provides a comprehensive range of services tailored to meet diverse business needs:

  • Omni-Channel Contact Centre Solutions: They offers call centre solutions suitable for various setups, from small to large and complex environments. Their systems integrate seamlessly with multiple communication channels, including WhatsApp, SMS, Telegram, Email, Instagram, Facebook, LinkedIn, Twitter, and Google. This integration ensures a consistent customer journey and improved service delivery.
  • Internet of Things (IoT) Solutions: Their IoT services enable businesses to monitor and control assets and devices effectively. They provide real-time tracking through sensors and monitors, enhancing fleet management and asset security. Additionally, their solutions include big data analytics and data visualization tools to transform collected data into actionable insights.
  • Secure APN Solutions: They offers Corporate and Wholesale Access Point Name (APN) services, providing private and secure connections between authorised mobile devices and company networks. These solutions ensure that employees can safely access business applications and information remotely, with robust data management and network access control.
  • Mobile Applications: To enhance communication flexibility, they have developed mobile applications compatible with various devices. These apps support multiple languages and are designed to integrate seamlessly with their services, ensuring users can stay connected on the go.

Ideal Customer Profile

Their services are designed to benefit a wide array of clients:

  • Small and Medium Enterprises (SMEs): Businesses seeking scalable and cost-effective communication solutions.
  • Large Corporations: Organisations requiring robust and integrated telecommunication infrastructures.
  • Call Centres: Operations in need of omni-channel capabilities to enhance customer service.
  • Logistics and Fleet Management Companies: Enterprises looking for real-time asset tracking and IoT solutions.
  • Remote Workforces: Teams requiring secure and reliable remote access to company networks.

By understanding the unique requirements of each sector, they tailors its services to provide optimal solutions that align with specific operational needs.

Customer Feedback

Customer reviews for them present a mixed perspective. On platforms like Hellopeter, some clients have expressed dissatisfaction, citing issues such as poor service and challenges with security equipment functionality. Conversely, employee reviews on Glassdoor highlight positive aspects, describing them as a “great company to be associated with,” noting its top-notch telecommunications services and supportive management. Potential clients are encouraged to engage directly with Yaxxa to obtain testimonials or case studies pertinent to their specific industry.

FAQs

1. What services does Yaxxa offer?

Yaxxa provides a range of services, including omni-channel contact centre solutions, Internet of Things (IoT) services, secure APN solutions, and mobile applications designed to enhance business communication and operational efficiency.

2. How can Yaxxa’s IoT solutions benefit my business?

Yaxxa’s IoT services offer real-time monitoring and control of assets through sensors and tracking devices. These solutions improve asset security, enhance fleet management, and provide valuable data insights for informed decision-making.

3. What are Corporate APN services, and how do they work?

Corporate Access Point Name (APN) services provide a private and secure connection between authorised mobile devices and a company’s internal network. This setup ensures that employees can access business applications and data remotely without exposing sensitive information to public networks.

4. Does Yaxxa offer solutions for call centres?

Yes, Yaxxa offers omni-channel contact centre solutions that integrate various communication platforms, enabling call centres to provide consistent and efficient customer service across multiple channels.

5. How can I get in touch with Yaxxa for support or inquiries?

You can contact Yaxxa through their official website’s contact form or reach out directly via the provided contact information. Their team is committed to responding promptly to all inquiries.

For more detailed information or to discuss specific requirements, potential clients are encouraged to reach out to Yaxxa through their official contact channels.