SureTel Review
SureTel is a Krugersdorp ISP, licensed since 2010, that publishes its whole rate card: cloud PBX from R60 an extension stepping down to R40, connectivity, a hosted dialler and add-ons, all ex VAT. It suits a business that wants voice, connectivity and call-centre delivery from one supplier and likes to price the deal before calling. The trade-off is a public record of three Google reviews, so support has to be checked by reference.
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Is SureTel worth shortlisting?
With caveats. SureTel is worth a quote if you want cloud PBX, business connectivity and a hosted outbound dialler from one licensed supplier rather than coordinating separate vendors, and if you like to see prices before you call: the cloud PBX runs on a published five-tier ladder from R60 an extension at 1 to 20 extensions down to R40 at 301 or more, ex VAT, with call rates from R0.30 a minute. The gap is evidence: the Google listing carries three reviews, two of them eight years old, so support quality has to be checked by reference rather than read off the public record.
- Head office4 Leeu Street, Rant en Dal, Krugersdorp · trading as a licensed ISP since 2010
- Cloud PBXR60 an extension a month at 1 to 20, stepping down to R40 at 301+, ex VAT; call rates from R0.30 a minute, per second
- LicenceICASA 0009/CECS/AUG/09, printed in the site footer
- Also sellsSIP trunking, on-site PBX, FTTH from R599, FTTB from R1,400, wireless from R735, LTE/5G backup from R379, hosted VICIdial from R120 an agent (10-agent minimum), managed IT, CCTV; all ex VAT
SureTel suits buyers who want one licensed supplier accountable for voice and connectivity, on a rate card they can read before calling.
Its strongest signal is transparency. SureTel prints its ICASA licence reference in the footer of every page and publishes a working rate card across the stack: a five-band extension ladder for cloud PBX, itemised add-ons (call recording retention from R9 to R42 an extension depending on retention period, mobile app R20, DIDs R10), a R40 porting fee per number, and starting rates for fibre, wireless, microwave, LTE backup and the hosted VICIdial dialler. That lets you model a first-month bill before speaking to sales, which most rivals at this size do not allow.
What it has not built is a public track record to lean on. Three Google reviews, two of them from 2018, are too few to score customer reviews on the merits, which is why that dimension sits at 3.5 and pulls the overall to 6.3. Standard support is business hours, with 24/7 cover only on a qualifying SLA whose terms are not published, and connectivity runs over partner fibre networks rather than owned infrastructure. Ask for a reference customer before you sign.
Is SureTel likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What SureTel does well, and where to push back at quote stage.
- Published, granular pricing across the whole stack: cloud PBX from R60 down to R40 an extension, add-ons, porting, dialler, fibre, wireless, microwave and LTE backup all carry a public rate, ex VAT.
- An ICASA licence reference (0009/CECS/AUG/09) printed in the site footer on every page, and trading since 2010.
- One accountable supplier for voice, connectivity, hosted dialling, managed IT and CCTV, which removes vendor finger-pointing during an outage.
- The per-extension rate steps down automatically across five bands as headcount grows, without a negotiation.
- Published deployment timelines per product: same day to 10 working days for cloud PBX, 48 hours to a week for the dialler.
- The Google listing carries three reviews, below the five-review floor this site needs to publish a rating, and no HelloPeter presence was found.
- Standard support runs Monday to Friday 08:00 to 17:00; 24/7 cover exists only on a qualifying SLA whose terms are not published.
- Hosted VICIdial has a 10-agent minimum, so a smaller outbound team cannot buy in below that floor.
- Connectivity runs over open-access partner networks (DFA, Frogfoot, LinkAfrica, Openserve) rather than owned infrastructure, and no uptime SLA is published.
Score breakdown
Five categories that decide whether SureTel earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
A published five-tier extension ladder plus itemised add-on and connectivity rates rather than a quote-only starting point. Not the cheapest headline rate in the category, but transparent.
A modern cloud PBX control set (IVR, ring groups, custom call flows, Teams integration) plus predictive and progressive dialling and a wide connectivity stack under one account. Held back by an unpublished API and no confirmed CRM integration.
Three Google reviews, two of them eight years old, below the five-review floor this site needs before scoring on the merits, and no HelloPeter presence. Too thin a sample.
An ICASA-licensed operator trading since 2010 with published deployment timelines, but connectivity runs over partner fibre networks rather than owned infrastructure, and no uptime SLA is published.
Business-hours cover with a 24/7 option on a qualifying SLA whose terms are not public. With so few independent reviews, resolution quality is a reference-check question.
Pricing: the whole stack published, ex VAT
Everything below is published at suretel.co.za and quoted excluding VAT. Model your configuration before you ask for a quote; the extension rate depends on the band your headcount falls in.
| Cost line | Published rate | What to check | Disclosure |
|---|---|---|---|
| Cloud PBX, 1 to 20 extensions | R60 an extension a month | The bands below: R55 at 21 to 50, R50 at 51 to 100, R45 at 101 to 300, R40 at 301+ | Published |
| Call charges | From R0.30 a minute, per second; minute bundles from R300 a month | The rate sheet for mobile and international destinations | Published |
| Call recording retention | R9 to R42 an extension a month | Which retention period (1 to 5 years) your compliance requirement needs | Published |
| Mobile app and DIDs | R20 an extension; R10 a DID a month | Whether every extension needs the app or only remote staff | Published |
| Number porting | R40 once-off per number | Eligibility on each number before you set a cutover date | Published |
| Hosted VICIdial dialler | From R120 an agent a month, minimum 10 agents; outbound from R0.19 a minute | Whether your team clears the 10-agent floor and which minute bundle fits | Published |
| Connectivity | FTTH from R599; FTTB from R1,400; wireless from R735; microwave from R1,860; LTE/5G backup from R379 | Lead time at your address: FTTB can run one to six months where new build or a wayleave is needed | Published |
| Support | Business hours standard; 24/7 on a qualifying SLA | The qualifying terms, which are not published | Confirm at quote |
What real customers say
All three reviews on the SureTel Google listing in Krugersdorp, quoted as written. The listing holds 5.0 stars across 3 reviews, below the five-review floor this site uses before scoring, and two of the three are eight years old. No HelloPeter presence was found. An unrelated US company also trades as SureTel; none of its reviews belong to this business.
“My Saving grace when my last firm dropped the ball. Thank you for always putting us first!! We are FB Cranes are so thankful for the assistance!”
“The best VoIP solution and at cost saving rates.”
“Great deals on PABX”
How to read this: three positive reviews over eight years say the business exists and has kept some customers happy, and nothing more. Treat support quality as a reference-check question: ask SureTel for two current customers in your size band, and get the 24/7 SLA terms in writing.
The SureTel product line
Voice, connectivity and call-centre delivery on one account, priced on the site.
Hosted phone system on a five-band ladder
Multi-level IVR, time-based routing, ring groups, custom call flows, music on hold, mobile and desktop apps and Microsoft Teams integration, deployed same day to 10 working days. Call recording, the mobile app and DIDs are priced add-ons.
Fibre, wireless, microwave, LTE/5G backup
FTTH from R599 and FTTB from R1,400 over DFA, Frogfoot, LinkAfrica and Openserve; wireless from R735; licensed microwave from R1,860; LTE/5G backup from R379, all ex VAT a month.
Outbound, inbound and blended dialling
Predictive, progressive and manual dialling from R120 an agent a month with a 10-agent minimum, outbound from R0.19 a minute, deployed in 48 hours to a week.
For businesses keeping their own PBX
SIP trunks and on-premise PBX deployment alongside the hosted product.
Add-on lines
Managed IT and CCTV on the same account for buyers consolidating suppliers.
Choose SureTel if
- You would rather have one supplier own voice, connectivity and call-centre delivery than coordinate several vendors.
- Published, tiered pricing before a sales call matters more than negotiating from a blank page.
- You are building or scaling an outbound or blended team of ten or more agents.
- You can check references yourself and do not need a large public review base.
Consider another if
- A large public review base is part of how you vet a supplier.
- Your outbound team is smaller than the 10-agent dialler minimum.
- You need FTTB at a site with no existing infrastructure and cannot wait out a multi-month build.
- You need 24/7 support without a qualifying SLA, or a published uptime commitment.
Alternatives to compare
WhichVoIP partners in Cloud PBX — paying sponsors, independently scored on the same rubric as SureTel. Worth a quote alongside it.
Centracom
Hosted PBX (Cloudcall) on own Tier 1 voice carrier network. Listing · Review
Kinetix Connect
3CX Hosted PBX and Dedicated Cloud PBX, with SIP trunks. Listing · Review
Innovo Networks
Hosted PBX, contact centre and Teams Direct Routing. Listing · Review
Peers scored on the same rubric sit side by side on Compare phone systems.
South African essentials
Four local signals to verify before signing.
SureTel publishes its ICASA licence reference, 0009/CECS/AUG/09, in the site footer on every page, which you can check at register.icasa.org.za.
Eligible number porting is R40 once-off per number, ex VAT, subject to eligibility confirmation. Confirm each number before you set a cutover date.
Standard support is Monday to Friday 08:00 to 17:00 by phone and email; 24/7 cover is available on a qualifying SLA. Get the qualifying criteria and response times in writing.
Extension pricing is a recurring monthly rate with no minimum term stated on the published rate card. Confirm the contract length and any term on bundled connectivity at quote.
How this score was built
Scores are editorial guides, not guarantees. SureTel’s 6.3 is the weighted sum of the five dimension scores above: 0.25×7.5 + 0.25×7.5 + 0.20×3.5 + 0.15×6.5 + 0.15×6.0. SureTel is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is SureTel?
A Krugersdorp ISP trading since 2010 under ICASA licence 0009/CECS/AUG/09, selling cloud PBX, VoIP, SIP trunking, on-site PBX, business fibre and wireless, LTE/5G backup, a hosted VICIdial dialler, managed IT and CCTV.
How much does SureTel cloud PBX cost?
R60 an extension a month at 1 to 20 extensions, stepping down to R55, R50, R45 and R40 as headcount passes 20, 50, 100 and 300. Calls are from R0.30 a minute billed per second, porting is R40 per number, and call recording, the mobile app and DIDs are priced add-ons. All prices exclude VAT.
Is there a minimum contract?
No minimum term is stated on the published cloud PBX rate card. Confirm the contract length in writing at quote.
What are SureTel’s support hours?
Monday to Friday 08:00 to 17:00 as standard, with 24/7 support available to customers on a qualifying SLA whose terms are not published.
Does SureTel offer a call-centre dialler?
Yes. Hosted VICIdial is priced from R120 an agent a month with a minimum of 10 agents, outbound calls from R0.19 a minute, deployed in 48 hours to a week.
Can I get fibre from SureTel?
Yes. FTTH from R599 and FTTB from R1,400 a month ex VAT over open-access networks including DFA, Frogfoot, LinkAfrica and Openserve, plus wireless from R735, microwave from R1,860 and LTE/5G backup from R379.
Why are there no customer quotes from a big review base?
Because there is not one yet. The Google listing has three reviews, two of them from 2018, and no HelloPeter profile was found. Ask SureTel for reference customers instead.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- SureTel cloud PBX pricing pageUsed for the five-band extension ladder, add-on rates and the R40 porting fee. Sampled 22 August 2026. Open source →
- SureTel VoIP, VICIdial and connectivity pagesUsed for call rates from R0.30, the dialler rate, agent minimum and outbound rate, and the fibre, wireless, microwave and LTE/5G rates and lead times. Sampled 22 August 2026. Open source →
- SureTel About and contact pagesUsed for the 2010 founding, the ICASA licence reference, the head office, product line and support hours. Sampled 22 August 2026. Open source →
- SureTel Google Business Profile (Krugersdorp)Used for the 5.0-star rating across 3 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
SureTel is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, Google Business Profile). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Quote-request links re-routed to the phone-systems quote form after the primary-category decision; no other change.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: 5.0 across 3 reviews unchanged, all three quoted verbatim with the age of the sample stated. Pricing table rebuilt from the 22 August facts. Alternatives given reasons; journey rail and collapsed sources block added. Score unchanged at 6.3.
- 22 August 2026Initial WhichVoIP review published. Facts sourced from suretel.co.za’s pricing, service and company pages, cross-checked once against WhichVoIP’s own SureTel directory listing for review-volume context only. No verbatim customer quotes are published because the public review base is currently too thin (three Google reviews) to meet this site’s quoting threshold.
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