SureTel Review
A buyer-focused review of SureTel, the Krugersdorp-based ISP selling Cloud PBX, VoIP, business fibre and wireless, hosted call-centre dialling and managed IT under one account – covering its published extension pricing, features, support and whether it fits your business.
Is SureTel worth shortlisting?
With caveats. SureTel is worth a quote if you want Cloud PBX, business connectivity and a hosted outbound dialler from one accountable supplier rather than coordinating separate vendors. Its published five-tier extension ladder (see Pricing below) is unusually open for a market where most rivals quote on request. The gap is evidence of a different kind: its Google listing carries only three reviews, so support quality is hard to verify independently. Ask for a reference customer before you sign.
- Trading since2010, Krugersdorp, Gauteng
- Starting costR60/extension/month at 1–20 extensions, falling to R40 at 301+
- LicenceICASA 0009/CECS/AUG/09, published in the site footer
- ProductsCloud PBX, VoIP, business fibre/wireless, hosted call-centre dialling, managed IT, CCTV
SureTel suits buyers who want one ISP accountable for voice and connectivity, more than buyers chasing the lowest headline rate.
Its strongest signal is transparency: a licensed operator that prints its ICASA reference in the footer and publishes a working rate card across Cloud PBX (R60 down to R40 per extension as headcount grows), hosted dialling, fibre, wireless, microwave and LTE backup, rather than sending every enquiry into a quote form first. That openness lets you model a first-month bill before you ever speak to sales. What it hasn’t yet built is a public track record large enough to lean on – a handful of Google reviews is not enough sample to judge support quality from the outside, so that judgement falls back on a direct reference check.
Is SureTel likely to suit you?
Good fit: your needs point toward bundled voice and connectivity rather than a single-purpose phone line.
Pros and watch-outs
What SureTel does well, and where to push back at quote stage.
- Published, granular pricing across the whole stack – Cloud PBX, hosted dialling, fibre, wireless, microwave and LTE backup all carry a public starting rate, unusual in a market where most quotes are on request.
- An ICASA licence reference printed in the site footer on every page – a verifiable credential rather than a general claim to be licensed.
- One accountable supplier for voice, connectivity, call-centre delivery, managed IT and CCTV, which removes the finger-pointing risk of separate vendors blaming each other during an outage.
- The Cloud PBX per-extension rate steps down automatically across five bands as headcount grows, without a separate negotiation.
- Published, specific deployment timelines for every product rather than a vague turnaround promise.
- Its Google Business Profile carries only three reviews, below the five-review threshold this site normally requires before publishing a rating – there isn’t enough public sentiment to check support against.
- Standard support runs Monday to Friday 08:00 to 17:00; 24/7 cover exists only on a qualifying SLA, and the qualifying terms aren’t published.
- Hosted VICIdial has a 10-agent minimum, so a smaller outbound team can’t buy in below that floor.
- FTTB lead times run one to six months where new infrastructure or a wayleave is needed, well beyond the three-to-seven-day FTTH estimate.
Score breakdown
The five weighted categories WhichVoIP scores every provider on, applied to the evidence published on this page. The headline is the weighted sum, so you can check the arithmetic.
A published five-tier extension ladder (detailed in Pricing below), plus itemised add-on and connectivity rates, rather than a quote-only starting point. Not the cheapest headline rate in the category, but genuinely transparent.
A modern Cloud PBX control set (IVR, ring groups, custom call flows, Teams integration) plus predictive/progressive dialling and a genuinely wide connectivity stack under one account. Held back by an unpublished developer API and no confirmed CRM integration.
Its Google listing shows three reviews, below the five-review floor this site needs before publishing an aggregate rating, and no HelloPeter presence was found. Too thin a sample to score on the merits.
An ICASA-licensed operator trading since 2010 with published deployment timelines per product, but connectivity runs over partner fibre networks rather than owned infrastructure, and no uptime SLA is published.
Standard business-hours cover with a 24/7 option on a qualifying SLA whose terms aren’t public. With so few independent reviews, resolution quality is a reference-check question, not something this page can independently confirm.
Pricing and call rates
Everything published across the stack – extension fees, add-ons, hosted dialling and connectivity. Model the configuration before you ask for a quote. All figures verified at suretel.co.za on 22 August 2026.
| Cost area | Published rate | Buyer question | Risk level |
|---|---|---|---|
| Cloud PBX, 1–20 extensions | R60/extension/month excl. VAT | Which tier does your headcount land in, and does the rate step down automatically as you grow? | Clear signal |
| Cloud PBX, 301+ extensions | R40/extension/month excl. VAT | Is your growth path likely to reach the lower tiers within the contract term? | Clear signal |
| Call recording retention | R9–R42/extension/month for 1–5 year retention | Which retention period does your compliance requirement actually call for? | Confirm scope |
| Mobile app access | R20/extension/month | Does every extension need mobile access, or only field and remote staff? | Clear signal |
| Number porting | R40 once-off per number excl. VAT | Has eligibility on your existing number been confirmed before you budget for a cutover date? | Confirm scope |
| Hosted VICIdial platform | From R120/agent/month, minimum 10 agents | Does your outbound or blended team clear the 10-agent minimum, and what does the outbound-rate bundle add? | Confirm scope |
| Business fibre (FTTH) | From R599/month excl. VAT | Is your address already lit, and does the quoted lead time hold at your specific site? | Confirm scope |
| Wireless internet | From R735/month excl. VAT | Has line-of-sight and site feasibility been confirmed before you commit to a wireless primary link? | Confirm scope |
| LTE/5G backup | From R379/month excl. VAT | Has failover to the backup link actually been tested for the systems you need to protect? | Confirm scope |
The SureTel product line
SureTel sells voice, connectivity and call-centre delivery as one account rather than one product. Its published extension ladder, dialler pricing and connectivity rate card all sit on the same site, which is where most of this review’s pricing evidence comes from.
Hosted business phone system
Priced on a five-band extension ladder that steps down as headcount grows (see Pricing). Multi-level IVR, time-based routing, ring groups, custom call flows, music-on-hold and Microsoft Teams integration, deployed same-day to 10 working days depending on requirements.
Fibre, wireless, microwave and LTE/5G backup
Fibre from R599/month over open-access networks including DFA, Frogfoot, LinkAfrica and Openserve, wireless from R735, licensed microwave from R1,860 and LTE/5G backup from R379 – a full connectivity ladder rather than one product.
Outbound, inbound and blended call-centre dialling
From R120 per agent a month, minimum 10 agents, with outbound rates from 19c a minute. Predictive, progressive and manual dialling for lead-generation, collections and appointment-setting teams, deployed in 48 hours to a week.
You want one vendor accountable for voice and connectivity.
- You’d rather have one supplier own voice, connectivity and call-centre delivery than coordinate several vendors.
- Published, tiered pricing before a sales call matters more than negotiating a custom rate from a blank page.
- You’re building or scaling a hosted outbound or blended team of 10 or more agents.
A large public review base is part of how you vet a supplier.
- You want to lean on public sentiment rather than a direct reference check.
- Your outbound call-centre team is smaller than the 10-agent minimum.
- You need FTTB at a site with no existing infrastructure and can’t accommodate a multi-month build.
Alternatives to compare
Three providers worth quoting alongside SureTel – each stress-tests a different decision driver: review depth, extension price, or managed delivery.
Euphoria Telecom
R65/ext flat-rate Express tier on a proprietary SA-built platform, with 96 Google reviews to check support sentiment against. Compare if a bigger public track record outweighs SureTel’s lower extension floor.
Switch Telecom
Effectively R26–R36/ext at the 10-extension tier, ICASA-licensed since 2007. Compare if the extension headline is the deciding line and you don’t need SureTel’s bundled connectivity.
Centracom
Quote-based Hosted PABX with its own connectivity bundling. Compare if you want a consultative, hands-on rollout rather than a self-serve tiered rate card.
South African essentials
Four South African–specific signals to verify before signing: licensing, number porting, support escalation and contract terms.
SureTel publishes an ICASA licence reference, 0009/CECS/AUG/09, in the site footer on every page – a verifiable number rather than a general claim to be licensed.
Eligible number porting carries a published once-off fee per number (see Pricing above); eligibility and migration requirements are confirmed before it’s added to a quote.
Standard phone and email support runs business hours only, with 24/7 cover available on a qualifying SLA – get the qualifying criteria in writing.
Extension pricing is published as a recurring monthly rate; no minimum term is stated on the published Cloud PBX rate card, so confirm contract length in writing at quote stage.
Sources and disclosure
Where this review’s facts come from, and how WhichVoIP gets paid – both transparent before you act on any of it.
- SureTel Cloud PBX pricing pageUsed for the extension tier ladder and add-on pricing. Verified 22 August 2026. Open source →
- SureTel Hosted VICIdial pricing pageUsed for the per-agent rate, agent minimum and outbound call rates. Verified 22 August 2026. Open source →
- SureTel Business Connectivity pageUsed for fibre, wireless, microwave and LTE/5G pricing and lead times. Verified 22 August 2026. Open source →
- SureTel Cloud PBX service pageUsed for the feature list and deployment timeline. Verified 22 August 2026. Open source →
- SureTel About and Contact pagesUsed for the founding date, ICASA licence reference, head office and support hours. Verified 22 August 2026.
- WhichVoIP’s own SureTel directory listingUsed only to confirm that its Google Business Profile review count sits below this site’s five-review publishing threshold, not for any pricing claim. Sampled 22 August 2026.
- 22 August 2026Initial WhichVoIP review published. Facts sourced from suretel.co.za’s pricing, service and company pages, cross-checked once against WhichVoIP’s own SureTel directory listing for review-volume context only. No verbatim customer quotes are published because the public review base is currently too thin (three Google reviews) to meet this site’s quoting threshold.
Disclosure: This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, Google Business Profile). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
How this score should be read
Scores are editorial guides, not guarantees. SureTel’s 6.3 is the weighted sum of the five dimension scores above: 0.25×7.5 + 0.25×7.5 + 0.20×3.5 + 0.15×6.5 + 0.15×6.0. Sponsorship has never moved a score on this site, and SureTel is not a sponsor.
- 25%Pricing value – extension fees, setup friction, contract flexibility and how openly the rate card is published.
- 25%Feature set – PBX controls, analytics, integrations and admin usability.
- 20%Customer reviews – aggregate rating and volume on Google and HelloPeter, and how the provider handles negatives.
- 15%Reliability and uptime – infrastructure ownership, hosting location and published uptime evidence.
- 15%Support quality – support hours, location and what customer reviews say about resolution.
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
How much does SureTel cost per month?
Cloud PBX is priced on a published five-band extension ladder, excluding VAT, that steps down as headcount grows – see the Pricing section above for the full breakdown. Call recording, mobile-app access, DIDs, calling and number porting are priced separately on top of the extension rate.
Is SureTel ICASA licensed?
Yes. SureTel publishes an ICASA licence reference, 0009/CECS/AUG/09, in the footer of every page on its site.
Does SureTel bundle internet with Cloud PBX?
Yes. Business fibre starts from R599 a month, wireless from R735, licensed microwave from R1,860 and LTE/5G backup from R379, all excluding VAT, alongside the Cloud PBX and VoIP products.
What does Hosted VICIdial cost?
From R120 per agent a month excluding VAT, with a published minimum of 10 agents, so the platform baseline starts from R1,200 a month before outbound call usage.
Does SureTel require a contract?
Extension pricing is published as a recurring monthly rate, and no minimum term is stated on the published Cloud PBX rate card. Confirm the exact contract length in writing before signing.
How does SureTel compare to Euphoria Telecom on price?
SureTel’s Cloud PBX can undercut Euphoria’s flat R65/ext Express tier at larger extension counts (see the Pricing section above), but Euphoria publishes a far larger review sample to check support sentiment against.