SureTel — cloud PBX, VoIP and business fibre provider in Krugersdorp
SureTel has run as a licensed South African operator since 2010, working from Krugersdorp on the West Rand. It does something most of this directory does not: it publishes both a real price ladder and its actual ICASA licence reference. Cloud PBX, SIP trunking, business connectivity, LTE and 5G backup, hosted call-centre dialling and managed IT all sit under one account.
Key facts
| Who they are | A licensed South African internet service provider trading since 2010, describing itself as delivering cloud PBX, VoIP, business fibre and hosted call-centre services. Based in Krugersdorp with a national service capability |
| ICASA licence | 0009/CECS/AUG/09, published openly on the company website. Very few providers in this directory publish a licence reference at all, and a verifiable number is worth more than a general claim to be licensed — you can check it rather than take it on trust |
| Cloud PBX pricing | Tiered by extension count across five bands. R60 per extension a month excluding VAT at 1 to 20 extensions, falling to R40 per extension at 300 or more. Call recording, bundles and usage are priced separately, so ask for those figures alongside the platform rate |
| Other published pricing | Business connectivity from R599 a month excluding VAT. Hosted VICIdial call-centre dialling from R120 per agent a month excluding VAT. Published per-agent dialler pricing is unusual and makes a contact-centre build easy to budget |
| Voice services | Cloud PBX, VoIP, SIP trunking and on-site PBX. Named features include multi-level IVR menus, time-based routing, ring groups, custom call flows, voicemail, user dashboards with mobile and desktop apps, call history and reporting, queue management, and reception operator panels. Optional call recording and AI features including conversational IVR and sentiment analysis |
| Connectivity | Business fibre, wireless and microwave, with LTE and 5G as backup. Buying the line and the phone system together removes the argument about whose fault an outage is |
| Also offers | Hosted VICIdial for outbound and blended call centres, managed IT, and CCTV |
| Support and delivery | Standard support runs Monday to Friday 08:00 to 17:00, with 24/7 cover available on a qualifying SLA. Deployment is quoted from same-day to 10 working days depending on porting, device setup and testing. If out-of-hours cover matters to you, establish what qualifies for the 24/7 SLA and what it costs |
| Head office | 4 Leeu Street, Rant-en-Dal, Krugersdorp, 1739, Gauteng |
| Coverage | National, with a Gauteng focus. Specific services vary by feasibility at your address |
| Customer rating | No rating is shown. The company’s Google Business Profile carries three reviews, below the five-review threshold WhichVoIP requires before publishing a Google rating |
| Listed In | Cloud PBX Providers |
Licensed, priced in public, and easy to check
Two things make this listing unusual, and both of them save you work. The first is the published ICASA reference. Plenty of providers say they are licensed; a company that prints the number is inviting you to verify it, and for anything involving number porting or a contact centre that is the difference between a claim and a fact. The second is the price ladder. At 1 to 20 extensions you are looking at R60 per extension excluding VAT, so a fifteen-person office is R900 a month before calls; at 300 extensions the rate drops to R40. You can run that arithmetic against your current bill this afternoon without speaking to anyone. The hosted VICIdial pricing at R120 per agent opens a second door. Outbound dialling is normally quoted as a project, and a published per-agent rate makes a small contact centre something you can actually budget rather than guess at. Two things to pin down. Call rates and recording sit outside the extension price, so get those in writing before you compare against anyone. And the standard support window closes at 17:00, so if you take calls into the evening establish exactly what qualifies for the 24/7 SLA. Compare the wider market in the cloud PBX directory.
Who SureTel is a fit for
- Businesses that want a verifiable ICASA licence reference rather than a general claim
- Small contact centres wanting hosted dialler seats at a published per-agent rate
- West Rand and Gauteng companies wanting the phone system, the line and IT on one account
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Bring your extension count and your last phone bill, because the published per-extension ladder makes this comparison quick. Ask for call rates and call-recording costs separately, since those sit outside the platform price. If you take calls after 17:00, establish what qualifies for the 24/7 SLA, and if you are quoting a contact centre, ask how the R120 per agent scales with dialler channels.
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Compare Cloud PBX providers →Commonly asked questions
How much does SureTel Cloud PBX cost?
It is tiered by extension count: R60 per extension a month excluding VAT at 1 to 20 extensions, falling to R40 per extension at 300 or more, across five bands. Call recording, bundles and usage are charged separately.
Is SureTel ICASA licensed?
Yes, and it publishes the reference: 0009/CECS/AUG/09. That is checkable, which is more than most providers offer.
Does SureTel do call centres?
Yes. It offers hosted VICIdial from R120 per agent a month excluding VAT, alongside queue management and reporting on the standard platform.
When was SureTel founded?
It has operated since 2010 as a licensed South African ISP.
What internet does SureTel provide?
Business fibre, wireless and microwave from R599 a month excluding VAT, with LTE and 5G available as backup connectivity.
What support hours does SureTel offer?
Standard support is Monday to Friday 08:00 to 17:00, with 24/7 cover available to customers on a qualifying SLA. Confirm what qualifies before assuming after-hours cover is included.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 31 July 2026.