MetroFibre Review
MetroFibre is a Centurion fibre network operator that runs open-access home fibre through ISPs across five provinces and sells dedicated internet, Layer 2, IP transit, cloud, security and a cloud PBX from R287.50 a month directly to businesses. It suits a home inside its footprint or a business that wants connectivity and voice from the operator itself. The trade-offs are address-gated residential pricing, a weak basic SLA and a 3.3-star Google record at large volume.
Is MetroFibre worth shortlisting?
Yes for a home inside MetroFibre’s five-province footprint, densest in Gauteng and KwaZulu-Natal, buying fibre through an approved ISP, or for a business that wants dedicated internet, Layer 2, IP transit, cloud, security or voice from the operator itself. MetroFibre publishes a basic business SLA (95% uptime a year, 24-business-hour repair, a static IP), month-to-month SMME packages from 20 Mbps to 1 Gbps and a MetroSwitch cloud PBX from R287.50 a month with per-second billing and no long-term contract. The trade-offs are that residential rates are gated behind the Marketplace address check, the business SLA is weak by carrier standards, and the Google record is 3.3 across 4,069 reviews.
- HQEco-Square, 298 Witch-Hazel Ave, Highveld, Centurion · 087 151 4000 (phone and WhatsApp)
- PricingResidential rates inside the Marketplace after an address check; SMME month-to-month fibre at 20, 50, 100, 200, 500 and 1,000 Mbps with no public Rand price; MetroSwitch cloud PBX from R287.50 a month, per-second billing, no long-term contract; enterprise products quoted
- CoverageFive provinces by 2020 and 500,000-plus homes passed by 2024; densest in Gauteng and KZN; provincial offices in uMhlanga, Emalahleni, Klerksdorp, Jeffrey’s Bay and Gqeberha; Experience Stores in Thembisa and Gqeberha
- ReviewsGoogle 3.3 across 4,069 on the Centurion head-office listing
The hybrid operator: open-access fibre for the home and a direct enterprise stack for the business, with more published than any wholesale peer and a weak review record.
MetroFibre is the one South African fibre operator that sells to businesses directly as well as through ISPs. The residential side is standard open access, with rates inside the Marketplace after an address check and a footprint of five provinces and 500,000-plus homes passed by 2024, densest in Gauteng and KwaZulu-Natal. The business side carries dedicated and business internet access, Layer 2, IP transit, MetroCloud, Data Centre Express, SD-WAN and Business Voice, with MEF carrier-Ethernet certification, plus an SMME set of month-to-month fibre from 20 Mbps to 1 Gbps and the MetroSwitch cloud PBX from R287.50 a month with per-second billing and no long-term contract. Feature set scores 7.5.
MetroFibre also publishes more than its wholesale peers: a basic business SLA of 95% uptime a year and 24-business-hour repair with a static IP, a main line and WhatsApp number, department emails, a ticket portal split by residential and business, and store hours. The SLA is a weak commitment by carrier standards, so reliability scores 6.5 and support 5.0. The Google listing sits at 3.3 across 4,069 reviews, very large volume with a weak average, and the three most recent split between a named store consultant, a four-year customer whose only complaint is the router, and an 18-month billing dispute. Customer reviews scores 4.0.
Is MetroFibre likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What MetroFibre does well, and where to push back at quote stage.
- A direct enterprise catalogue from the operator: dedicated and business internet access, Layer 2, IP transit, MetroCloud, Data Centre Express, SD-WAN and Business Voice, MEF carrier-Ethernet certified.
- A published basic business SLA (95% uptime a year, 24-business-hour repair, one static IP) and month-to-month SMME fibre from 20 Mbps to 1 Gbps.
- MetroSwitch cloud PBX from R287.50 a month with per-second billing, inclusive minutes, mobile integration and no long-term contract.
- Five provinces and 500,000-plus homes passed by 2024, with provincial offices and Experience Stores with posted hours.
- More support surface published than any wholesale peer: phone and WhatsApp, department emails and a ticket portal split by residential and business.
- Residential rates appear only inside the Marketplace after an address check, and SMME fibre tiers carry no public Rand price.
- The business SLA is weak by carrier standards: 95% uptime allows more than 18 days of downtime a year, and 24 business hours is the repair ceiling.
- Google 3.3 across 4,069 reviews, with an 18-month billing dispute in the most recent feed.
- Coverage is thin outside Gauteng and KZN and absent in the Western Cape and Free State.
Score breakdown
Five categories that decide whether MetroFibre earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Residential per-line rates appear only inside the Marketplace after an address check and the enterprise products are quoted through the account team. Raised because MetroSwitch cloud PBX carries a published from-price of R287.50 a month with per-second billing and no long-term contract.
Open-access residential FTTH plus a direct enterprise catalogue of dedicated and business internet access, Layer 2, IP transit, managed security, cloud exchange, data-centre connectivity, SD-WAN and business voice, with an SMME set alongside. Wider than any pure wholesale operator.
3.3 across 4,069 Google reviews on the Centurion head-office listing. Very large volume with a weak average, and much of the residential signal reflects the retail ISP on the line.
Owns and operates the network under an ECNS licence across five provinces, with 500,000-plus homes passed by 2024. A basic business SLA is published, a minimum of 95% uptime a year and a 24-business-hour repair ceiling, which is a weak commitment by carrier standards.
Residential support runs through the retail ISP while installs and faults land with MetroFibre. A ticket portal, a main line and WhatsApp number, department emails and stores with posted hours are published; no response commitment is.
Pricing: gated residential, published PBX, quoted enterprise
Residential rates surface after an address check inside the MetroFibre Marketplace. SMME fibre tiers are published month-to-month without a Rand price, the MetroSwitch cloud PBX carries a published from-price, and enterprise products are quoted. Sampled 4 September 2026.
| Line | Published rate | What to check | Disclosure |
|---|---|---|---|
| Residential FTTH | Inside the Marketplace after an address check | Which approved ISP serves your address, the speed tier and the activation fee | Address-gated |
| SMME fibre 20 Mbps to 1 Gbps | Month-to-month tiers published; Rand rate on enquiry | The rate per tier and whether the basic business SLA applies | Confirm at quote |
| Basic business SLA | 95% uptime a year, 24-business-hour repair, one static IP | What credit applies when the SLA is missed | Published |
| MetroSwitch cloud PBX | From R287.50 a month, per-second billing, no long-term contract | Extensions and minutes per package, number ranges and porting | Published |
| Dedicated internet, Layer 2, IP transit | Quote | CIR, contention, route diversity, uptime SLA and term | Demand in writing |
| MetroCloud, Data Centre Express, SD-WAN, security | Quote | Facility location, scaling units and redundancy | Confirm at quote |
What real customers say
The three most recent reviews on the MetroFibre Google listing at Eco-Square, Centurion, quoted as written. The listing holds 3.3 stars across 4,069 reviews.
“I had an outstanding experience with Masindi, my Metro Fibre consultant at Riverside Views store. From the very beginning, Masindi was professional, knowledgeable, and incredibly patient, taking the time to answer all of my questions”
“I subscribed to Metrofibre’s internet in June 2022. I never really had issues for the last four years. Except for the few times that their Nokia routers started acting up. The first router started acting up after two years of good service”
“I would give zero stars if that were an option. For more than 18 months I have been trying to resolve a billing dispute that”
How to read this: a named store consultant praised for patience, a customer since 2022 whose only complaint in four years is the router, and an 18-month billing dispute nobody has closed. The line and the stores work; the back office is where the risk sits. Get the billing contact and the cancellation process in writing before you sign.
The MetroFibre product line
Two halves: open-access fibre for the home, a direct carrier catalogue for the business.
Open access via approved ISPs
Home fibre through approved ISPs on MetroFibre infrastructure across five provinces; the operator handles the line and faults, the ISP bills and supports.
Fibre, MetroSwitch, security, mesh
Month-to-month business fibre from 20 Mbps to 1 Gbps with the basic business SLA, the MetroSwitch cloud PBX from R287.50 a month, managed security and distributed WiFi.
DIA, Layer 2, IP transit, SD-WAN
Dedicated and business internet access, Layer 2, IP transit, MetroCloud, Data Centre Express, SD-WAN and Business Voice, MEF carrier-Ethernet certified.
Phone, WhatsApp, tickets, stores
A main line and WhatsApp number (087 151 4000), department emails, a ticket portal split by residential and business, and Experience Stores open Monday to Friday 9 to 5 and Saturday 9 to 2.
Choose MetroFibre if
- Your address is in Gauteng, KZN, the Eastern Cape, Mpumalanga or North West and MetroFibre reaches it.
- You want dedicated internet, Layer 2, IP transit, cloud or voice from the operator rather than through an ISP.
- A published business SLA and a cloud PBX with a published from-price matter to your procurement.
- You are a property developer or body corporate planning a complex-wide installation.
Consider another if
- You are in the Western Cape or Free State; Octotel, Vumatel or Openserve reach you instead.
- You need a carrier-grade SLA; 95% uptime and 24 business hours is a weak commitment.
- A weak Google average is a shortlist condition for your stakeholders.
- You want to compare ISP prices on the operator’s own page; Evotel does that.
Alternatives to compare
WhichVoIP partners in Fibre — paying sponsors, independently scored on the same rubric as MetroFibre. Worth a quote alongside it.
Centracom
Managed business fibre, 25–1000 Mbps, month-to-month. Listing · Review
Kinetix Connect
Business fibre, microwave and satellite, quoted per site. Listing · Review
Innovo Networks
Dedicated and broadband fibre, plus licensed microwave. Listing · Review
Peers scored on the same rubric sit side by side on Compare fibre providers.
South African essentials
Four local signals to verify before signing.
MetroFibre builds and operates its own network under an ECNS licence; residential contracts sit with the approved ISP, business contracts with MetroFibre. Verify the operating entity at register.icasa.org.za if procurement requires it.
Porting applies to MetroSwitch and Business Voice. Confirm the porting timeline, fee and number ranges at quote; per-second billing and inclusive minutes are published, porting terms are not.
A main line and WhatsApp number, department emails, a ticket portal and store hours are published; no response commitment is. The basic business SLA sets a 24-business-hour repair ceiling; ask what applies after hours.
SMME fibre and MetroSwitch are month-to-month with no long-term contract. Residential terms are set by the ISP. Confirm the activation fee, the cancellation process and how the 95% uptime figure is measured and credited.
How this score was built
Scores are editorial guides, not guarantees. MetroFibre’s 5.9 is the weighted sum of the five dimension scores above: 0.25×6.0 + 0.25×7.5 + 0.20×4.0 + 0.15×6.5 + 0.15×5.0. MetroFibre is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is MetroFibre?
A Centurion-headquartered fibre network operator that runs open-access residential fibre through approved ISPs across five provinces, densest in Gauteng and KwaZulu-Natal, and sells business connectivity, cloud, security and voice directly.
How much does fibre on MetroFibre cost?
Residential rates appear inside the MetroFibre Marketplace after an address check and are set by the ISP. SMME fibre from 20 Mbps to 1 Gbps is month-to-month with the Rand rate on enquiry. The MetroSwitch cloud PBX is published from R287.50 a month, sampled 4 September 2026.
Does MetroFibre publish an SLA?
Yes, a basic business SLA: a minimum of 95% uptime a year, a maximum repair time of 24 business hours and one static IP. Ask what credit applies when it is missed.
Does MetroFibre offer voice?
Yes. MetroSwitch is a hosted PBX with packages by extension count, per-second billing, inclusive minutes, mobile integration and no long-term contract, and Business Voice sits in the enterprise catalogue.
Where does MetroFibre have coverage?
Five provinces and 500,000-plus homes passed by 2024, densest in Gauteng and KwaZulu-Natal with offices in uMhlanga, Emalahleni, Klerksdorp, Jeffrey’s Bay and Gqeberha. Not the Western Cape or Free State.
What do customer reviews say?
The Centurion Google listing sits at 3.3 across 4,069 reviews. The most recent three praise a named store consultant and four years of stable service, and describe an 18-month unresolved billing dispute.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- metrofibre.co.za SMME pageUsed for the basic business SLA (95% uptime a year, 24-business-hour repair, one static IP), the month-to-month SMME tiers from 20 Mbps to 1 Gbps without a public price, and the MetroSwitch cloud PBX from R287.50 a month with per-second billing and no long-term contract. Read live 4 September 2026. Open source →
- metrofibre.co.za about and contact pagesUsed for the five-province footprint, the 500,000-plus homes passed by 2024, the provincial offices and Experience Stores with hours, the 087 151 4000 phone and WhatsApp number, the department emails, the ticket portal and the enterprise catalogue. Read live 4 September 2026. Open source →
- MetroFibre Google Business Profile (Eco-Square, Centurion)Used for the 3.3-star rating across 4,069 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
MetroFibre is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, Google Business Profile, and Marketplace coverage check). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: 3.3 across 4,069 (from 3.2 across 3,861), three most recent reviews quoted verbatim in place of the aggregate cards. Pricing table rebuilt from the 4 September facts (basic business SLA, SMME tiers, MetroSwitch from R287.50). Alternatives re-pointed at operators with current scores and given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added; CTAs routed to the fibre quote form. Score unchanged at 5.9.
- 4 September 2026Live re-read of metrofibre.co.za on 4 September 2026 (about, SMME, business, contact and ticket pages). Three page facts were stale: coverage now spans five provinces with 500,000-plus homes passed (the review said Gauteng and KZN only), a Basic Business SLA is published (95% uptime, 24-business-hour repair), and MetroSwitch cloud PBX carries a from-price of R287.50 a month. Pricing value moves from 5.5 to 6.0 and support quality from 4.5 to 5.0; reliability holds at 6.5 because the published SLA is weak. The headline moves from 5.7 to 5.9.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 6.9 to 5.7. Customer reviews now reads the Centurion Google listing recorded in the WhichVoIP record (3.2 stars, 3,861 reviews, sampled 16 August 2026). Product and pricing facts were not re-verified in this update.
- 19 May 2026Score recalibrated from 7.5 to 6.9 against the updated 4-axis rubric. The 3.1★ / 3,493 GBP signal weights Support honestly. Hybrid operator framing (open-access residential + direct enterprise) surfaced explicitly – distinct from Vumatel and Openserve’s pure-wholesale positioning. Honest read on Pricing transparency: gated residential rates and quote-only business pricing limit the public comparison story.
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