MetroFibre Networx — fibre network and business voice provider in South Africa
MetroFibre Networx is a South African fibre network operator with a hybrid model — open-access wholesale on the residential side, retailed through approved ISPs, and its own direct enterprise stack on the business side. From its Centurion head office it runs dedicated internet, Layer 2, IP transit and a Business Voice product over fibre that is concentrated in Gauteng and KwaZulu-Natal. For a business, voice rides the same line MetroFibre installs, which is the appeal of taking the connectivity and the calls from one operator.
Key facts
| Who they are | A South African fibre network operator running a hybrid open-access and direct-enterprise model |
| Voice services | Business Voice delivered over its own fibre for business customers |
| Network model | Open-access wholesale on residential, retailed via approved ISPs; its own direct stack on business |
| Also offers | Dedicated internet access, Layer 2, IP transit, MetroSecure, MetroCloud and DC Express |
| Head office | Eco-Square, 298 Witch-Hazel Avenue, Highveld, Centurion |
| Coverage | Concentrated in Gauteng and KwaZulu-Natal metros and complexes |
| ICASA licence | Yes — operates as a licensed electronic communications network service (ECNS) provider |
| Pricing | Residential rates published by the retail ISPs riding the network; business services quote-based |
| Listed In | Fibre Internet Providers |
MetroFibre carries the line, and the business voice rides it
With a fibre operator, the first question is literally whether your address is on the network. MetroFibre’s footprint is concentrated in Gauteng and KwaZulu-Natal, so the availability check on its marketplace decides everything before any voice conversation starts. On the business side it runs its own stack — dedicated internet, Layer 2, IP transit and Business Voice — and because the calls run over the same fibre MetroFibre installs, one operator owns the line and the voice. Residential fibre is different: it is open-access, retailed by approved ISPs who carry the customer-service interface while MetroFibre handles the physical line and fault chain. Confirm coverage, SLAs and contention ratios in writing before procurement signs.
Who MetroFibre is a fit for
- Gauteng and KZN businesses wanting dedicated fibre and Business Voice from the operator that owns the line.
- Companies needing Layer 2, IP transit or dedicated internet access on a directly-managed enterprise stack.
- Residential buyers in covered metros happy to take fibre through one of MetroFibre’s approved retail ISPs.
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Compare phone systems →Commonly asked questions
Is my address on the MetroFibre network?
Coverage is concentrated in Gauteng and KwaZulu-Natal metros and complexes. Run the availability check on the MetroFibre marketplace to confirm fibre at your specific home or business address before any procurement work — the footprint, not the product, is the gating question.
Does MetroFibre offer business voice?
Yes. On the business side MetroFibre runs its own direct stack, including a Business Voice product delivered over its fibre. Because the calls ride the same line it installs, one operator owns both the connectivity and the voice.
What is the difference between MetroFibre’s residential and business services?
Residential fibre is open-access: you buy it through an approved retail ISP that carries billing and support, while MetroFibre owns the line. Business services — dedicated internet, Layer 2, IP transit and Business Voice — are sold and managed directly by MetroFibre.
How much does MetroFibre cost?
Residential rates are published by the retail ISPs riding the network, and business services are quote-based. Request up to 3 quotes through WhichVoIP to benchmark the business stack against comparable providers, free and without obligation.
Who handles support if my residential line has a fault?
Your retail ISP is the first point of contact for residential faults and billing. MetroFibre owns the physical line and the underlying fault chain, so complex network issues route back to it through the ISP.
Does MetroFibre business voice keep working during load-shedding?
Voice over fibre needs power and an active line at your premises, so an outage interrupts calls unless your router and handsets sit on a UPS or inverter. Scope backup power for that equipment when you take the line, and confirm the SLA on the business connection.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 20 July 2026.