Frogfoot Review
Frogfoot Networks is a Cape Town open-access fibre operator in the Vivica Group, alongside Vox Telecom, delivering FTTH from 30 Mbps to 1 Gbps, business fibre and a 25/10 Mbps WiFi-only entry tier through retail ISPs. It suits a buyer inside its footprint who is happy to contract with an ISP, or who wants the cheapest possible entry line. The trade-offs are no price, SLA or support hours from the operator, and a 3.3-star Google record.
Is Frogfoot worth shortlisting?
Yes if Frogfoot reaches your address and you are happy to buy through a retail ISP, or if the Frogfoot air entry tier suits a budget setup. Frogfoot is a Cape Town open-access fibre operator in the Vivica Group alongside Vox, running FTTH from 30 Mbps to 1 Gbps, FTTB for business and Frogfoot air, a 25/10 Mbps WiFi-only line with no ISP router. The trade-offs are that Frogfoot publishes no price, SLA or support hours of its own, every contract sits with the ISP, and the Google record is 3.3 across 1,454 reviews, although the three most recent reviews all name staff for fixing faults.
- HQSuite 303, Building 20, The Waverley Business Park, Kotzee Road, Mowbray, Cape Town · 021 448 7225 · Johannesburg office listed
- Fibre pricingNone published by the operator; every price sits with the retail ISPs the coverage check surfaces (Webafrica lists Frogfoot 120/120 at R889 a month)
- ProductsFTTH 30 Mbps to 1 Gbps (router supplied by the ISP); Frogfoot air 25/10 Mbps WiFi-only over 2.4 GHz in selected areas; FTTB for business; orders via the ISP
- ReviewsGoogle 3.3 across 1,454 on the Frogfoot Networks listing
The Vivica network: a full FTTH range and a WiFi-only entry tier, with nothing priced or promised by the operator itself.
Frogfoot is a pure open-access operator. It builds the line, an approved ISP sells it, and the buyer never contracts with Frogfoot directly. The catalogue is complete for that model: FTTH from 30 Mbps to 1 Gbps with the router supplied by the ISP, FTTB for business, and Frogfoot air, an entry tier at 25/10 Mbps delivered over 2.4 GHz WiFi with no ISP router, which no other South African operator offers at that specification. Vivica Group ownership, shared with Vox Telecom, is a real stability signal. Feature set scores 7.0 and reliability 6.5.
Everything else is thin by design. Frogfoot publishes no price, no uptime figure, no SLA and no support hours; orders, outages and technical issues are handled by the ISP and the operator’s contact form is for build queries. Pricing value scores 5.0 and support 4.5. The Google listing sits at 3.3 across 1,454 reviews, the usual wholesale pattern where installation and fault touchpoints land with the operator, although the three most recent reviews all name a Frogfoot staff member for an outstanding fix after several earlier attempts.
Is Frogfoot likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Frogfoot does well, and where to push back at quote stage.
- Frogfoot air: a 25/10 Mbps WiFi-only entry tier over 2.4 GHz with no ISP router, available in selected FTTH areas, which no other South African operator matches.
- FTTH from 30 Mbps to 1 Gbps and FTTB for business, the full range of the major operators.
- Part of the Vivica Group alongside Vox Telecom, an institutional parent with a long-running ICT operator beside it.
- The three most recent Google reviews each name a staff member for an outstanding fix.
- No price, uptime figure, SLA or support hours published by the operator; every commitment sits with the ISP.
- Google 3.3 across 1,454 reviews, with the recent praise coming after several unsuccessful contacts in two of the three cases.
- Frogfoot air is available only in selected FTTH areas; confirm the entry tier at your address before assuming it.
- Coverage outside the footprint needs another operator; run the coverage check first.
Score breakdown
Five categories that decide whether Frogfoot earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
No residential or business rate is published by Frogfoot itself; every price sits with the retail ISPs the coverage check surfaces. That is how open-access wholesale works, but it still leaves a buyer without a rate card at the operator.
Standard FTTH from 30 Mbps to 1 Gbps, FTTB for business sites, the Frogfoot air 25/10 Mbps WiFi-only entry tier, and a choice of retail ISP at the address.
3.3 across 1,454 Google reviews on the Frogfoot Networks listing in Cape Town. Large volume, weak average, the usual pattern for South African wholesale fibre at scale, with the most recent reviews positive.
Owns and operates the network under an ECNS licence, with the Vivica Group as parent. Held back because no uptime figure or SLA is published on the operator site; the contractual commitment sits with the retail ISP.
Support runs through the retail ISP, while install and fault-side issues land with Frogfoot; those touchpoints dominate the public reviews. No support hours or escalation path is published on the operator site.
Pricing: set by the retail ISP, not the operator
Frogfoot publishes no rate of its own. The coverage check on frogfoot.co.za lists the ISPs at your address and each publishes its own Frogfoot prices; the one published Frogfoot price in the WhichVoIP record is Webafrica’s 120/120 line.
| Line | Published rate | What to check | Disclosure |
|---|---|---|---|
| FTTH 30 Mbps to 1 Gbps | Via the retail ISP | Which ISPs serve your address, the steady-state rate and the router terms | Via retail ISP |
| Frogfoot 120/120 through Webafrica | R889 a month | A promotion may apply for the first two months; a R249 processing fee applies | Published |
| Frogfoot air 25/10 WiFi-only | Via the retail ISP | Whether air is available at your address; no ISP router is needed | Selective coverage |
| FTTB (business fibre) | Via the retail ISP | The business SLA and uptime commitment the ISP puts in writing | Via retail ISP |
| Installation lead time | Not published | The standard lead time after the zone goes live and the order is accepted | Confirm at quote |
What real customers say
The three most recent reviews on the Frogfoot Networks Google listing in Cape Town, quoted as written. The listing holds 3.3 stars across 1,454 reviews.
“I would like to take this opportunity to compliment Frogfoot on the outstanding service and support received. From the moment the issue/request was logged, the response time was”
“I would like to sincerely thank Musiwazvo Mathivha for the excellent service I received. Before speaking to him, I had dealt with more than 5 different agents through calls and emails, and unfortunately none of them were patient enough to”
“I had an issue with my line activation. After speaking to numerous consultants, I was escalated to Ruchia Maharaj. What an amazing employee to have in your business. So efficient and her customer service is on another level all together.”
How to read this: all three are five-star and all three name the person who fixed the problem, but two of them got there after more than five agents or numerous consultants had failed. The pattern is a strong second line behind a weak first line. Ask your ISP how it escalates a Frogfoot fault and who owns it once it is escalated.
The Frogfoot product line
A full open-access FTTH range plus a WiFi-only entry tier.
30 Mbps to 1 Gbps
Residential fibre through approved ISPs, with the router supplied by the ISP and orders placed through the ISP.
25/10 Mbps WiFi-only
An entry-level fibre line delivered over 2.4 GHz WiFi with no ISP router, in selected FTTH areas, upgradeable to a full line later.
FTTB via the ISP
Business fibre on the same network, with SLAs and contracted terms set by the retail ISP.
Vox Telecom sister brand
Institutional parent shared with Vox Telecom; Frogfoot’s own contact form is for fibre and build queries, with ISPs handling orders, outages and technical issues.
Choose Frogfoot if
- Frogfoot covers your address (run the coverage check first).
- The Frogfoot air entry tier at 25/10 with no router suits a budget or short-term setup.
- You are comfortable contracting with an ISP and escalating operator faults through it.
- A Vivica Group parent alongside Vox Telecom carries weight for you.
Consider another if
- Frogfoot does not reach your address; Vumatel, Openserve, Octotel, MetroFibre or Evotel may.
- You need a published SLA or uptime figure from the operator; MetroFibre publishes a basic business SLA.
- You want to compare ISP prices on the operator’s own page; Evotel does that.
- A weak Google average is a shortlist condition for your stakeholders; Octotel holds 4.3.
Alternatives to compare
Three providers worth quoting alongside Frogfoot, each stress-testing a different decision driver.
Octotel
The Western Cape open-access operator with the strongest Google record among the FNOs at 4.3 across 1,572. Compare if you are in Cape Town or the province.
Openserve
Telkom’s wholesale fibre arm with the broadest non-metro footprint of any South African operator. Compare if Frogfoot does not reach you.
MetroFibre
A five-province operator with a published basic business SLA and its own enterprise stack. Compare if you want commitments from the operator itself.
Peers scored on the same rubric sit side by side on Compare fibre providers.
South African essentials
Four local signals to verify before signing.
Frogfoot builds and operates its own network under an ECNS licence; your contract and billing sit with the retail ISP. Verify the operating entity at register.icasa.org.za if procurement requires it.
Not applicable: Frogfoot sells no voice product. If your ISP bundles a VoIP line, confirm porting terms with the ISP.
Order follow-up, outages and technical issues are handled by the ISP; Frogfoot’s contact form is for build queries and no support hours are published. Ask your ISP how it escalates a Frogfoot fault.
Terms, price and router are set by the ISP. Confirm the steady-state rate, the installation lead time after order acceptance, and whether Frogfoot air or a full line is what you are buying.
How this score was built
Scores are editorial guides, not guarantees. Frogfoot’s 5.5 is the weighted sum of the five dimension scores above: 0.25×5.0 + 0.25×7.0 + 0.20×4.0 + 0.15×6.5 + 0.15×4.5. Frogfoot Networks is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is Frogfoot?
A Cape Town open-access fibre network operator in the Vivica Group, alongside Vox Telecom, that delivers FTTH from 30 Mbps to 1 Gbps, FTTB for business and the Frogfoot air 25/10 Mbps WiFi-only entry tier through approved retail ISPs.
How much does fibre on Frogfoot cost?
Frogfoot publishes no price. Each ISP sets its own; the one Frogfoot price in the WhichVoIP record is Webafrica’s 120/120 line at R889 a month, sampled 13 August 2026. Run the coverage check to see the ISPs at your address.
What is Frogfoot air?
An entry-level fibre line at 25 Mbps down and 10 Mbps up delivered over 2.4 GHz WiFi with no ISP router, available in selected FTTH areas and upgradeable to a full line.
Do I sign with Frogfoot or an ISP?
With the ISP. The ISP places the order, bills you and handles outages and technical issues; Frogfoot builds the line and schedules the installation.
What do customer reviews say?
The Frogfoot Networks Google listing sits at 3.3 across 1,454 reviews. The three most recent are five-star and each names a staff member for a fix, two of them after several earlier attempts.
Who owns Frogfoot?
The Vivica Group, which also owns Vox Telecom.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- frogfoot.co.zaUsed for the FTTH 30 Mbps to 1 Gbps range, the Frogfoot air 25/10 Mbps specification, FTTB, the ISP-order workflow and the installation lead-time note. Read live 4 September 2026. Open source →
- frogfoot.co.za contact pageUsed for the support model (ISPs handle orders, outages and technical issues), the Mowbray address, the phone number and the Johannesburg office. Read live 4 September 2026. Open source →
- webafrica.co.za fibre catalogueUsed for the Frogfoot 120/120 R889 a month package with the R249 processing fee. Sampled 13 August 2026. Open source →
- Frogfoot Networks Google Business Profile (Cape Town)Used for the 3.3-star rating across 1,454 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
Frogfoot Networks is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website and Google Business Profiles). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: 3.3 across 1,454 on the Frogfoot Networks listing, three most recent reviews quoted verbatim in place of the two-listing aggregate cards; the secondary 1.5-star listing dropped from the score narrative. Pricing table rebuilt from the 4 September operator read and the one published Frogfoot price on record. Alternatives re-pointed at operators with current scores and given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added; CTAs routed to the fibre quote form. Score unchanged at 5.5.
- 4 September 2026Live re-read of frogfoot.co.za on 4 September 2026 (home, Fibre to the Business and contact pages). The 30 Mbps–1 Gbps FTTH range, the Frogfoot air 25/10 Mbps WiFi-only entry tier, the ISP-routed support model and the absence of any published rate or SLA were all confirmed; the head-office address was updated to the Waverley Business Park listing. No dimension moved and the headline stays at 5.5.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 6.5 to 5.5. Customer reviews now reads the Frogfoot Networks (Pty) Ltd Google listing recorded in the WhichVoIP record (3.3 stars, 1,433 reviews, sampled 16 August 2026). Product facts were not re-verified in this update.
- 19 May 2026 – first editionNew review covering Frogfoot’s wholesale fibre catalogue plus the Frogfoot air entry-tier product. Score 6.5 reflects the wholesale-operator review-pattern context (Support 5.5 against the combined 1,697-review weighted aggregate around 3.0★) and the Pricing 6.5 honest call on indirect rate-card transparency via retail ISPs.
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