Mytelnet — hosted PBX with mobile apps and AI call analysis, Umhlanga
Mytelnet is an Umhlanga-based business telecoms provider that runs its own hosted PBX voice platform, puts the office line on staff phones through Apple and Android apps, and sells fibre, wireless and LTE connectivity alongside it. Its newest add-on is AI call sentiment analysis with recordings, transcripts and alerts. It does not publish prices; every service is quoted on a Service Order.
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Key facts
| Who they are | Mytelnet (Pty) Ltd, registration number 2010/018949/07, a KwaZulu-Natal telecoms provider selling to solopreneurs, SMEs, corporates, multi-branch and franchise businesses, work-from-home and hybrid teams, and call centres |
| Voice | Its own hosted PBX on a voice-over-IP platform. Mobile apps for iPhone and Android carry the office extension on a data connection; desk, reception and conference phones are auto-configured. Custom integrations with existing business systems are offered |
| AI call analysis | Call sentiment analysis built into the voice platform: encrypted recordings, transcripts, summaries and sentiment scores, dashboards by team or product, and alerts on strongly negative calls using your own thresholds and keywords. Set up in the portal with no extra hardware; a free trial is offered |
| Connectivity | Fibre, mobile (LTE) and fixed wireless through partner networks, with remote management, failover and backup power options, plus filtering to block ads, enforce safe search and schedule or restrict browsing per user or device. Its terms describe fibre, LTE and wireless as best-effort services |
| Prices | None published for the hosted PBX, call rates, numbers or connectivity. Charges are set in each Service Order and exclude VAT. The terms add an R150 monthly admin charge for paying other than by debit order and R150 per unpaid debit order |
| Contract terms | The initial term is set per Service Order and renews for the same term unless you give written notice one to two months before it ends; otherwise it runs month to month on three calendar months’ notice. Prices can change on 30 days’ notice on the website. The homepage also mentions month-to-month options and equipment rental |
| Service claims | Self-reported on its homepage: 99.992% core network uptime, more than 80% of calls answered by a person within 12 seconds, 78% of support queries resolved within 24 hours (91% within 72), and a 4.2 average on Hellopeter |
| Regulation | States that it holds ICASA licences for electronic communications services and network services and follows ICASA’s Code of Conduct and Service Charter regulations; licence numbers are not published. An ISPA member. Formal complaints are handled within 5 to 14 working days, then can go to ICASA |
| Head office | 1 Millennium Boulevard, Standard Bank Building, Umhlanga Ridge, Durban (complaints address); billing at 9 Frosterley Crescent, La Lucia Ridge |
| Contact | Sales 087 088 0890 or 010 030 0455, [email protected], WhatsApp on 010 030 0455; complaints 031 000 0130; [email protected] |
| Listed In | VoIP Providers · Phone System Providers · Fibre Internet Providers |
Mytelnet is built for teams that take calls away from the desk
Mytelnet’s pitch rests on two things: a hosted PBX that follows staff onto their mobiles through its own apps, and the internet connection to carry it, from fibre to LTE backup, sold by the same company. For a business that wants one number to call when calls drop, that single point of responsibility is the main attraction. The AI sentiment tool is the unusual extra: recordings, transcripts and alerts are features many VoIP buyers otherwise add through a separate call-centre product. Two things need checking before you sign. There is no public price list, so compare the Service Order line by line against other quotes. And read the renewal clause: the term rolls over unless you give notice in a narrow window one to two months before it ends, and after that, three months’ notice applies. Ask which fibre or wireless network serves your address and what the uptime and support figures commit to in writing.
Who Mytelnet is a fit for
- KwaZulu-Natal and national businesses that want voice and internet from one provider and one support desk.
- Sales and service teams working from phones, at home or across branches, who need the office number with them.
- Managers who want call recordings and sentiment alerts without buying a separate contact centre platform.
How Mytelnet sits in the VoIP category
- 284 verified VoIP providers on WhichVoIP; 173 carry a Google rating.
- No published Google rating for Mytelnet (173 of 284 in the category have one; median 37 reviews).
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Compare VoIP providers →Commonly asked questions
How much does Mytelnet charge?
Mytelnet publishes no prices for its hosted PBX, call rates, numbers or connectivity (checked 4 November 2026). Charges are set out in a Service Order and exclude VAT. The only amounts in its published terms are administrative: R150 a month if you pay other than by debit order, and R150 for each unpaid debit order. For reference, the 8 verified VoIP providers on WhichVoIP that do publish prices charge R50–R499 per month for a line or SIP trunk, with calls billed per minute — a yardstick for the figures above. Compare published prices or get up to 3 quotes.
Can Mytelnet staff use the office line on their mobiles?
Yes. Mytelnet has its own softphone apps for iPhone and Android that make and receive calls on the business line over a data connection, from anywhere. Its terms note that data used while roaming abroad is billed by your mobile network.
What is Mytelnet’s call sentiment analysis?
An AI add-on inside its voice platform that records calls, transcribes and summarises them, scores the tone of each conversation and alerts managers to strongly negative calls based on thresholds and keywords you set. Recordings are encrypted, and reporting can be broken down by team, product or category. Mytelnet offers a free trial.
How do Mytelnet contracts renew, and how do I cancel?
Under its Master Service Agreement, a Service Order renews for the same term (or 24 months) unless you give written notice one to two months before the initial term ends. If it is not renewed, it continues month to month and either side can end it on three calendar months’ written notice.
Where is Mytelnet based?
Its complaints address is 1 Millennium Boulevard, Standard Bank Building, Umhlanga Ridge, Durban, with billing at 9 Frosterley Crescent, La Lucia Ridge. Sales are on 087 088 0890 or 010 030 0455 and [email protected]. It sells connectivity nationwide through partner networks.
How does Mytelnet compare with other VoIP providers in South Africa?
Mytelnet competes as a combined voice and connectivity supplier with its own apps and an AI analytics add-on, but without public pricing, so a side-by-side quote matters more than usual. For scored providers, see the VoIP comparison, or read WhichVoIP’s Switch Telecom review as a national benchmark.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last checked on 4 November 2026.