Yeastar Review
Yeastar’s P-Series is a PBX platform that runs as an on-premises appliance, in Yeastar’s cloud, as self-hosted software or on your own cloud, with a contact centre, omnichannel messaging and CRM integrations built in and a 4.8 G2 rating. It suits an SME or mid-market business that wants deployment choice and local data residency. The trade-offs are no vendor pricing (a South African reseller lists R65 to R185 per user a month), reseller-delivered support, no published SLA and no local review record.
Is Yeastar worth shortlisting?
Yes for a South African SME or mid-market business that wants one phone-system platform able to run as an on-premises appliance, as Yeastar-hosted cloud, as self-hosted software or on its own cloud, and to move between them. The P-Series carries a built-in inbound contact centre with skill-based routing, a queue panel and a live wallboard, omnichannel messaging, Zoho, Salesforce, HubSpot, Bitrix24, Odoo and Dynamics integrations, open APIs and PCI-compliant recording, and rates 4.8 across 81 reviews on G2. The trade-offs are that Yeastar publishes no price of its own (a named South African reseller, DSL Telecom, lists R65 to R185 per user a month), it sells and supports through resellers, no uptime SLA is published, and there is no South African review record to score.
- VendorXiamen, China · sold in South Africa through channel partners who bring their own carriers, SIP trunks and numbers
- PricingNothing published by Yeastar. Via DSL Telecom, a named South African reseller: Standard R65 per user a month, Enterprise R85 (managed SLA and free remote support), Ultimate R125 (onsite support, video, Call Cabinet integration), Ultimate X R185 (discounted call rates, priority SLA); month-to-month, no lock-in, setup fees disclosed upfront
- ModelPBX and UC hardware and software only, no connectivity: on-premises appliance, Yeastar Hosted, self-hosted software or self-hosted cloud
- ReviewsG2 4.8 across 81 (global product rating); no South African record to score
The flexible platform: one PBX that runs on an appliance, in Yeastar’s cloud or on yours, with the price and the support left to the reseller.
Yeastar’s P-Series is the phone system a South African buyer is choosing, and its defining feature is that the same platform runs four ways: as an on-premises appliance, as Yeastar-hosted cloud, as self-hosted software, or on the buyer’s own cloud, so voice and recording data can stay on local infrastructure for POPIA. The feature set is deep: a built-in inbound contact centre with skill-based routing, a queue panel and a live wallboard, omnichannel website chat, SMS, WhatsApp and Facebook in one inbox, a visual call-flow designer, Zoho, Salesforce, HubSpot, Bitrix24, Odoo and Dynamics 365 integrations, open APIs and Linkus SDKs, a 17-metric analytics suite and PCI-compliant recording. G2 rates it 4.8 across 81 reviews. Feature set scores 8.5.
Everything commercial sits with the channel. Yeastar publishes no price; the clearest South African reference is DSL Telecom’s published tiers from R65 to R185 per user a month, month-to-month, and other resellers will differ, so pricing value scores 6.5. Resellers bring their own carriers, trunks and numbers, hold the ICASA-licensed relationship and deliver the support, so support scores 6.5 and reliability 7.0, with no uptime SLA published by Yeastar and the hosted cloud possibly sitting outside South Africa. There is no South African review record to score, so customer reviews are not scored and the other four dimensions are re-weighted to 100%.
Is Yeastar likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Yeastar does well, and where to push back at quote stage.
- Four deployment modes on one platform: on-premises appliance, Yeastar Hosted, self-hosted software or your own cloud, and the ability to move between them.
- A built-in inbound contact centre with skill-based routing, a queue panel and a live wallboard, plus omnichannel chat, SMS, WhatsApp and Facebook in one inbox.
- Zoho, Salesforce, HubSpot, Bitrix24, Odoo and Dynamics 365 integrations, open APIs and Linkus SDKs, a 17-metric analytics suite and PCI-compliant recording.
- A strong global product rating: 4.8 across 81 reviews on G2.
- A published South African rand reference through DSL Telecom: R65 to R185 per user a month, month-to-month with no lock-in.
- Yeastar publishes no price of its own; every South African cost is a reseller quote, and resellers differ.
- Sold and supported through channel partners who bring their own trunks and numbers, so accountability for uptime and support sits with the reseller.
- No numeric uptime SLA is published, and Yeastar-hosted cloud may sit outside South Africa.
- No South African review record to score.
Score breakdown
Five categories that decide whether Yeastar earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Yeastar publishes nothing on its own site, so a South African buyer relies on reseller quotes. Downstream resellers do publish: DSL Telecom’s R65 to R185 per-user range across Standard, Enterprise, Ultimate and Ultimate X, month-to-month with no lock-in, is the clearest rand reference.
The strongest axis. A built-in inbound contact centre with skill-based routing, queue panel and live wallboard, omnichannel messaging, a call-flow designer, six named CRM integrations, open APIs and SDKs, a 17-metric analytics suite and PCI-compliant recording, on a platform that runs four ways.
No South African public rating with enough reviews to score. Yeastar carries only a global product rating (G2 4.8 across 81); the single South African Google listing belongs to a reseller with no reviews and is not attributed. The remaining four dimensions are re-weighted to 100%.
A vendor rather than a carrier, so the definition does not cleanly apply; partial credit for the appliance, self-hosted and own-cloud deployment modes, though Yeastar-hosted cloud may sit outside South Africa and no uptime SLA is published.
Support is reseller-delivered in South Africa, with managed SLA, remote and onsite tiers priced by the reseller; the G2 rating of 4.8 is a green light on the software, not on local service.
Pricing: no vendor rate card, reseller-quoted in South Africa
Yeastar publishes no prices. The South African cost comes from a reseller and varies with the plan, the deployment mode and the reseller’s markup. The clearest published rand reference is DSL Telecom’s P-Series tiers, rendered 8 August 2026; treat it as one reseller’s price, not the vendor’s.
| Line | Published rate | What to check | Disclosure |
|---|---|---|---|
| P-Series Standard (via DSL Telecom) | R65 per user a month | Appliance deployment only; which features the Standard plan excludes | Reseller-published |
| P-Series Enterprise (via DSL Telecom) | R85 per user a month, with managed SLA and free remote support | The SLA terms and whether cloud or software deployment needs this plan | Reseller-published |
| P-Series Ultimate and Ultimate X (via DSL Telecom) | R125 and R185 per user a month | Onsite support, video, Call Cabinet integration, discounted call rates and priority SLA per tier | Reseller-published |
| Terms (via DSL Telecom) | Month-to-month, no lock-in; setup fees disclosed upfront | The setup fee for your deployment mode and the trunk the reseller supplies | Reseller-published |
| Other resellers | Quote | The same plans at a different markup; get two or three quotes | Confirm at quote |
| AI add-on (receptionist, transcription, summary) | Metered subscription | Billed by minutes on the Software and Cloud editions only, not bundled into the plans | Confirm at quote |
What real customers say
There are no customer quotes on this page. Yeastar has no South African review record of its own; the single South African Google listing on record belongs to a reseller with no reviews, so customer reviews are not scored and the remaining four dimensions are re-weighted to 100%. The global product rating on record is G2 4.8 across 81 reviews, sampled 30 July 2026, which speaks to the software rather than to any South African partner. Ask your shortlisted reseller for two reference customers running the P-Series at a similar size.
The Yeastar product line
One platform, four deployment modes, and a contact centre built in.
Appliance, hosted, software or own cloud
The same P-Series platform as an on-premises appliance, Yeastar-hosted cloud, self-hosted software or a multi-instance system on your own cloud, so voice data can stay in South Africa.
Built in
Inbound contact centre with skill-based routing, a queue panel and a live wallboard, and website chat, SMS, WhatsApp and Facebook in one inbox, with a visual call-flow designer.
CRM, APIs, 17 metrics
Zoho, Salesforce, HubSpot, Bitrix24, Odoo and Dynamics 365 integrations, open APIs and Linkus SDKs, a 17-metric analytics suite with scheduled reports and PCI-compliant recording.
Resellers bring the trunk
Sold in South Africa through channel partners who supply the carrier, SIP trunk and numbers, and deliver installation and support.
Choose Yeastar if
- You want one platform that can run on-premise, hosted or self-hosted and move between them.
- A built-in contact centre, omnichannel messaging and CRM integrations matter and you do not want to pay for them as add-ons.
- You need voice and recording data to stay on local infrastructure.
- You have a reseller you trust to supply the trunk and the support.
Consider another if
- You want the vendor’s own published price; 3CX publishes its full list.
- You want one accountable South African supplier for platform, trunk and support; a hosted PBX provider gives you that.
- You need a published uptime SLA from the vendor; Microsoft publishes 99.999% on Teams Phone.
- You want a South African service record you can read before buying.
Alternatives to compare
Three providers worth quoting alongside Yeastar, each stress-testing a different decision driver.
3CX
A deployment-flexible PBX platform with a published per-simultaneous-call price list and a free tier. The closest like-for-like, with the price on the vendor’s own page.
Switch Telecom
A South African hosted PBX with per-extension rand pricing, its own trunk and a strong local record. Compare for one accountable supplier.
Microsoft Teams Phone
Voice inside Teams at $10 per user a month plus a PSTN route, with a financially backed uptime SLA. Compare if you already run Microsoft 365.
Peers scored on the same rubric sit side by side on Compare phone systems.
South African essentials
Four local signals to verify before signing.
Not applicable to Yeastar itself: it is PBX hardware and software, not a South African network or service carrier. ICASA ECNS and ECS licensing sits with the SIP trunk or carrier your reseller connects, so verify that carrier at register.icasa.org.za.
Porting is handled by the trunk carrier your reseller supplies, not by Yeastar. Confirm the porting timeline, fee and which numbers move on which date with the reseller.
Support is reseller-delivered, with managed SLA, remote and onsite tiers priced by the reseller (DSL Telecom bundles them into its Enterprise, Ultimate and Ultimate X plans). Get the reseller’s support hours, response times and escalation route in writing.
DSL Telecom sells month-to-month with no lock-in and setup fees disclosed upfront; other resellers may differ. Confirm the term, the setup fee for your deployment mode, and what happens to the platform and your data if you change reseller.
How this score was built
Scores are editorial guides, not guarantees. Yeastar’s 7.2 is the weighted sum of the four scored dimensions above, re-weighted to 100% because customer reviews could not be scored: 0.3125×6.5 + 0.3125×8.5 + 0.1875×7.0 + 0.1875×6.5. Yeastar is not a sponsor, and sponsorship does not move a score.
- Pricing value, 31.25%Rate transparency, setup friction, contract flexibility
- Feature set, 31.25%Controls, analytics, integrations, admin usability
- Reliability and uptime, 18.75%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 18.75%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is Yeastar?
A Xiamen-based PBX vendor whose P-Series phone system runs as an on-premises appliance, as Yeastar-hosted cloud, as self-hosted software or on the buyer’s own cloud, sold in South Africa through channel partners.
How much does Yeastar cost in South Africa?
Yeastar publishes no price. DSL Telecom, a named South African reseller, lists the P-Series at R65 (Standard), R85 (Enterprise), R125 (Ultimate) and R185 (Ultimate X) per user a month, month-to-month, rendered 8 August 2026; other resellers quote their own rates.
Does Yeastar include a contact centre?
Yes. The P-Series carries an inbound contact centre with skill-based routing, a queue panel and a live wallboard, plus omnichannel chat, SMS, WhatsApp and Facebook, with AI features as a metered add-on on the Software and Cloud editions.
Do I buy from Yeastar or a reseller?
A reseller. South African partners supply the carrier, SIP trunk and numbers and deliver installation and support; the reseller holds the licensed carrier relationship.
Why are customer reviews not scored?
Yeastar has no South African review record; the one local Google listing on record is a reseller’s with no reviews. Its global G2 rating is 4.8 across 81, and the other four dimensions are re-weighted to 100%.
Can I keep voice data in South Africa?
Yes, with the appliance, self-hosted software or own-cloud modes. Yeastar-hosted cloud may sit outside the country; ask the reseller where it is hosted.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- yeastar.com P-Series and call-centre pagesUsed for the four deployment modes, the contact centre, wallboard, omnichannel inbox, call-flow designer, CRM integrations, APIs and SDKs, analytics suite and PCI-compliant recording, and the channel model with resellers bringing their own trunks. Sampled 8 and 24 August 2026. Open source →
- DSL Telecom Yeastar PBX pricingUsed for the Standard R65, Enterprise R85, Ultimate R125 and Ultimate X R185 per-user tiers, the month-to-month terms and the disclosed setup fees. Rendered 8 August 2026. Open source →
- Yeastar on G2Used for the 4.8 rating across 81 reviews. Sampled 30 July 2026. Open source →
Yeastar is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (the Yeastar website, G2, Capterra and PeerSpot review platforms, the Yeastar partner locator, downstream reseller pricing and the prior WhichVoIP review). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Page rebuilt in the updated review layout. Pricing table kept on the 8 August DSL Telecom tiers, labelled as reseller-published. Customer reviews remain unscored with the four-dimension re-weighting stated in the method card; the aggregate cards replaced by a no-quotes note citing the recorded G2 rating, with the unrecorded Capterra and PeerSpot readings removed. Alternatives given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added; CTAs routed to the phone-systems quote form. Score unchanged at 7.2.
- 4 September 2026Re-scored on the five-dimension rubric with Customer reviews marked Not scored (global product rating only; the SA Google listing is a reseller’s) and the other four dimensions re-weighted to 100%; the 7.2 headline holds. Yeastar’s P-Series plan structure and DSL Telecom’s R65–R185 per-user tiers re-read at source today; the table below is current.
- 21 May 2026Score recalibrated from 7.7 to 7.5 against the V7 4-axis rubric. Feature set held at 8.5 on the confirmed depth; support and reliability sits at 8.0 on the strong G2 reading (4.8 / 81). Pricing value moved to 6.5 to reflect that Yeastar publishes no vendor rate-card – SA cost is reseller-quoted – and the AI features are now a metered add-on rather than bundled. The Standard / Enterprise / Ultimate plan structure was surfaced explicitly.
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