WIRUlink Review
A buyer-focused review of WIRUlink, the Sandton-based operator that builds and runs its own fixed wireless network rather than reselling one – covering its wireless and fibre pricing, Hosted PBX features, customer feedback and whether it fits your business.
Is WIRUlink worth shortlisting?
Yes, if network ownership matters more to you than one published rate covering everything. WIRUlink runs its own wireless towers rather than reselling capacity, and backs every site with battery power. Its wireless and fibre rates are fully published; Hosted PBX stays a quote. A genuine, active customer-feedback trail exists to check before you commit, not a handful of quotes to take on faith. Confirm which tier actually carries a service-level guarantee before signing anything.
- Trading since2008, Sandton, Gauteng
- Wireless networkSelf-built and owned, 80+ towers, not resold capacity
- Industry membershipISPA and WAPA member
- ProductsWireless internet, business fibre, Hosted PBX, voice lines, VPN, hosting
WIRUlink suits buyers who want network ownership and a real support track record, more than buyers who want one published rate for voice as well as data.
The core differentiator is infrastructure: most resellers in this market buy wholesale capacity and mark it up, but this supplier designs, builds and maintains its own towers, backhaul and battery backup – a materially different risk profile during outages and load shedding. Support depth follows the same split as pricing: the top wireless plan carries a same-day-scale response commitment, while the entry tiers sit on a best-effort, multi-day queue. Rates themselves run down the middle too – wireless and fibre both carry granular, itemised cost breakdowns, while the phone-system side of the business still runs on a quote.
Is WIRUlink likely to suit you?
Good fit: your needs point toward a wireless-first or fibre-backed connection from an operator that owns its network.
Pros and watch-outs
What WIRUlink does well, and where to push back at quote stage.
- Owns and builds its own wireless towers and backhaul rather than reselling wholesale capacity – a genuinely different accountability story during an outage.
- Every tower carries 24-hour-plus battery backup with remote monitoring, a real load-shedding resilience claim rather than a general promise.
- An active, checkable public review trail with a strong response rate, not a handful of quotes to take on faith.
- Business fibre spans seven different fibre network operators, giving genuine choice of coverage and price at a given address.
- A deep, actively maintained Hosted PBX feature set, with new features shipped roughly eight times a year to every customer.
- Hosted PBX carries no published per-extension rate – it’s quote-only, unlike the fully priced wireless and fibre rate cards.
- Only the top wireless tier carries a formal SLA and priority support; the entry tiers are best-effort with a multi-day response window.
- No specific ICASA licence number was found published, only a general “licensed national telecommunications service provider” claim.
- Voice line savings are advertised as “up to 50%” without a specific published Rand rate to check that claim against.
Score breakdown
The five weighted categories WhichVoIP scores every provider on, applied to the evidence published on this page. The headline is the weighted sum, so you can check the arithmetic.
Wireless and business fibre both carry full, granular published rate cards across every tier and network – genuinely rare. Held back by Hosted PBX and voice line rental being quote-only, which is where most buyers start comparing.
35-plus documented Hosted PBX features updated roughly eight times a year, seven-network fibre choice, and a technically detailed owned-wireless build. One of the more comprehensive published feature sets reviewed on this site.
An active HelloPeter presence with a real, current sample size and a 100% response rate is well past this site’s evidence floor. Not top-tier sentiment, and independent forum chatter is mixed, but it’s genuinely checkable.
Owns its wireless infrastructure end to end – towers, backhaul redundancy, battery backup at every site, direct peering with major global networks. Trading 18 years. One of the stronger infrastructure-ownership stories reviewed here.
Strong for business-tier customers specifically – priority support and a same-day-scale SLA response window. Meaningfully weaker on the entry tiers, where response time stretches to several business days on a best-effort basis.
Pricing and packages
What’s actually published across wireless, fibre and voice. All figures verified at wiru.co.za on 22 August 2026.
| Cost area | Published rate | Buyer question | Risk level |
|---|---|---|---|
| Wireless, Unreal tier (home, entry) | From R219/month incl. VAT (10Mbps, best-effort) | Does the best-effort response window (up to 3 business days) suit a home or non-critical line? | Confirm scope |
| Wireless, Professional tier (business, SLA) | From R1,169/month excl. VAT (5Mbps, 8-business-hour SLA, static IP, 10 PBX extensions included) | Does the included 10-extension PBX allowance actually cover your headcount, or do you need more? | Clear signal |
| Business fibre, entry-speed | From R795/month excl. VAT (Evotel, 20/20Mbps, 12-month term) | Which of the seven fibre networks is actually lit at your address, and at what speed? | Confirm scope |
| Business fibre, enterprise-speed | Up to R41,599/month excl. VAT (Frogfoot, 1000/1000Mbps) | Does your bandwidth requirement actually justify a symmetrical gigabit link, or would a mid-tier suffice? | Clear signal |
| Hosted PBX (per extension) | Not published – quote-only | Ask for a written per-extension rate and confirm which of the 35+ features are included versus add-ons. | Confirm scope |
| Voice line rental & calls | Advertised “up to 50%” cheaper than traditional lines; no specific Rand rate published | Get a like-for-like quote against your current telephone bill rather than relying on the headline saving. | Confirm scope |
| Wireless equipment rental | Charged separately even on month-to-month agreements, subsidised over 12/24-month terms | Compare the total cost of a shorter contract with higher equipment rental against a longer term with a lower monthly rate. | Confirm scope |
The WIRUlink product line
WIRUlink sells connectivity it builds itself alongside a full-featured Hosted PBX and standard business voice lines. Its published wireless and fibre rate cards are where most of this review’s pricing evidence comes from.
Owned fixed wireless network
Three tiers from home best-effort to business-grade with an SLA, all delivered over WIRUlink’s own towers rather than resold capacity. The Professional tier bundles ten Hosted PBX extensions into the line price.
Seven fibre networks, one account
Resold across Vumatel, Openserve, Open Fibre, MetroFibre, Frogfoot, Evotel and DFA, with synchronous speeds and a 1:1 contention ratio published for every package on the rate card.
35+ feature cloud phone system
Auto attendant, hunt groups, call recording, Busy Lamp Field, SMDR reporting and mobility for remote extensions, with new features shipped roughly eight times a year. Priced on request rather than a published rate card.
Network ownership and a checkable support record matter to you.
- You want a wireless or fibre connection from an operator that owns its own infrastructure rather than reselling.
- You want to verify a real, active public review trail before committing, not just a handful of testimonials.
- You’re open to a Hosted PBX quote rather than needing a published per-extension rate upfront.
You want one published rate card covering voice as well as data.
- Published, per-extension Hosted PBX pricing matters more to you than connectivity transparency.
- You need SLA-backed support at every tier, not just the top wireless plan.
- A specific, publicly printed ICASA licence number is part of how you vet a supplier.
Alternatives to compare
Three providers worth quoting alongside WIRUlink – each stress-tests a different decision driver: published PBX pricing, single-vendor bundling, or lowest verified extension cost.
SureTel
Publishes a full per-extension Cloud PBX rate card alongside its own connectivity bundle. Compare if you want the PBX side priced upfront rather than on request.
Euphoria Telecom
A dedicated Cloud PBX specialist on a proprietary SA-built platform, with a bigger public review base to check support sentiment against. Compare if PBX depth matters more than owned connectivity.
Switch Telecom
Effectively R26–R36/ext at the 10-extension tier, ICASA-licensed since 2007. Compare if the extension headline is the deciding line and connectivity ownership isn’t a priority.
South African essentials
Four South African–specific signals to verify before signing: licensing, number porting, support escalation and equipment terms.
WIRUlink describes itself as a licensed national telecommunications provider and is a member of both ISPA and WAPA, but no specific ICASA licence number was found published on its site – ask for one directly if that matters to you.
Geographic numbers can be ported (moved) from another provider onto the WIRUlink network; confirm porting eligibility and timeline for your specific number at quote stage.
Only the Professional wireless tier carries a formal SLA with an 8-business-hour response; entry tiers are best-effort with up to a 3-business-day response – confirm which tier you’re actually being quoted.
Wireless and fibre packages are offered month-to-month or on 12/24-month terms with equipment rental priced differently by term length; get the total cost of ownership in writing for your chosen term.
Sources and disclosure
Where this review’s facts come from, and how WhichVoIP gets paid – both transparent before you act on any of it.
- WIRUlink Wireless Internet pageUsed for tier pricing, SLA terms and network-ownership detail. Verified 22 August 2026. Open source →
- WIRUlink Business Fibre pageUsed for the fibre rate card across all seven networks. Verified 22 August 2026. Open source →
- WIRUlink Hosted PBX pageUsed for the feature list. Verified 22 August 2026. Open source →
- WIRUlink Voice Services pageUsed for line-rental and calling claims. Verified 22 August 2026. Open source →
- WIRUlink About Us and homepageUsed for founding date, head office and industry association membership. Verified 22 August 2026.
- HelloPeterUsed for review volume, TrustIndex rating and response-rate figures. Sourced from search-result snippets, not a full live-DOM render; flagged for re-verification at the next refresh.
- 22 August 2026Initial WhichVoIP review published. Facts sourced from wiru.co.za’s wireless, fibre, PBX and voice pages, cross-checked against a HelloPeter review-volume sample.
Disclosure: This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, HelloPeter). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
How this score should be read
Scores are editorial guides, not guarantees. WIRUlink’s 7.4 is the weighted sum of the five dimension scores above: 0.25×7.0 + 0.25×8.0 + 0.20×6.5 + 0.15×8.5 + 0.15×7.0. Sponsorship has never moved a score on this site, and WIRUlink is not a sponsor.
- 25%Pricing value – extension fees, setup friction, contract flexibility and how openly the rate card is published.
- 25%Feature set – PBX controls, analytics, integrations and admin usability.
- 20%Customer reviews – aggregate rating and volume on Google and HelloPeter, and how the provider handles negatives.
- 15%Reliability and uptime – infrastructure ownership, hosting location and published uptime evidence.
- 15%Support quality – support hours, location and what customer reviews say about resolution.
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
How much does WIRUlink wireless internet cost?
From R219 a month for the entry home tier up to around R4,669 a month for the top business-grade Professional tier with an SLA, all published on WIRUlink’s site. Business fibre runs from roughly R795 a month at entry speeds into the tens of thousands for gigabit-class links.
Does WIRUlink own its network?
Yes, for wireless. WIRUlink builds and operates its own towers and backhaul rather than reselling another provider’s wireless capacity. Its fibre offering, by contrast, is resold across seven third-party fibre network operators.
How much does WIRUlink’s Hosted PBX cost?
No per-extension rate is published. WIRUlink asks buyers to contact its sales team for a quote based on exact requirements, unlike its fully published wireless and fibre rate cards.
Is WIRUlink ICASA licensed?
WIRUlink describes itself as a licensed national telecommunications provider and is a member of both ISPA and WAPA, but no specific licence number was found published on its site to independently verify against the ICASA register.
Does WIRUlink offer a service level agreement?
Only on its top wireless tier, Professional, which includes an 8-business-hour response commitment and priority support. The entry Unreal and Prime tiers are best-effort with a response window of up to three business days.
How does WIRUlink compare to SureTel on pricing?
SureTel publishes a full per-extension Cloud PBX rate card; WIRUlink does not. WIRUlink’s advantage runs the other way on connectivity, with a more granular published fibre and wireless rate card across more networks and tiers.