Rain Review
Rain runs its own 4G and 5G network and sells month-to-month 5G home wifi from R679 a month, a portable 5G router, unlimited mobile and a wifi-plus-mobile bundle at R995, with every price on the site and no fixed contract. It suits a household or small office where 5G is strong and fibre is not. The trade-offs are uneven coverage outside the metros, no fibre fallback, a retired business product and a thin support layer.
Is rain worth shortlisting?
Yes for a household or small office that wants 5G home wifi, or wifi and mobile in one bundle, on a month-to-month plan with published prices and no fixed contract. Rain runs its own 4G and 5G network, sells Unlimited 5G Home Wifi from R679 a month, The Loop portable 5G from R699 and rainOne Unlimited (home wifi plus unlimited mobile) from R995, and holds the strongest HelloPeter standing of any provider here at 6.0 out of 10 across 5,706 reviews. The trade-offs are uneven coverage outside the metros, no fibre fallback, a business product that has been retired, and a Trustpilot record at 3.6 across 2,073 where the most recent review describes a device-replacement loop.
- HQCape Quarter Lifestyle Village, 27 Somerset Road, Cape Town · +27 81 610 1000
- PricingAll month-to-month: Unlimited 5G Home Wifi from R679 (up to 30 Mbps, the101 router free to use); Home Pro R799 (up to 60 Mbps); Home Premium R1,199 (unlimited speed, two extenders); The Loop portable 5G R699; LoopPhone unlimited mobile from R595; rainOne Unlimited R995 (30 Mbps home wifi plus mobile). VAT basis not stated
- NetworkOwn 4G and 5G network under its own licences and spectrum; the largest 5G fixed-wireless service in the country; no fibre
- ReviewsHelloPeter 6.0 out of 10 across 5,706; Trustpilot 3.6 across 2,073; no company-level Google listing, only retail stores
The 5G challenger: published month-to-month home wifi and mobile bundles on its own network, with the best HelloPeter standing here and a thin support layer behind it.
Rain built the no-contract 5G home internet category in South Africa and still sells it the same way: every plan is month-to-month and every price is on the site. Unlimited 5G Home Wifi runs from R679 a month for up to 30 Mbps with the router free to use, Home Pro at R799 and Home Premium at R1,199 raise the speed, The Loop is a portable 5G router at R699, LoopPhone is unlimited mobile from R595, and rainOne Unlimited bundles 30 Mbps home wifi with unlimited mobile at R995. Rain runs its own 4G and 5G network under its own licences and spectrum rather than reselling. Pricing value and feature set both score 7.5, and reliability 7.2.
Customer reviews score 7.6 on the strength of HelloPeter, where rain’s TrustIndex of 6.0 out of 10 across 5,706 reviews is the strongest standing of any provider here; Trustpilot sits lower at 3.6 across 2,073. Support scores 4.3: the three most recent Trustpilot reviews describe a device-replacement loop for a customer close to a tower, frustration with customer service and the online channels, and one agent who called back within five minutes, and no support hours or response commitment are published. Coverage is uneven outside the metros, there is no fibre fallback, and the rainOne Work business product has been retired from the site.
Is rain likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What rain does well, and where to push back at quote stage.
- Every plan month-to-month with the price on the site: Unlimited 5G Home Wifi from R679, The Loop R699, LoopPhone from R595, rainOne Unlimited R995.
- Own 4G and 5G network under its own licences and spectrum, the largest 5G fixed-wireless service in the country, not a reseller.
- The strongest HelloPeter standing of any provider here: 6.0 out of 10 across 5,706 reviews.
- A bundle no traditional operator matches: home wifi and unlimited mobile on one month-to-month plan.
- Retail stores in the metros for same-day setup and device swaps.
- 5G coverage is uneven outside the metros and there is no fibre fallback under the same brand.
- The rainOne Work business product has been retired; the /work page redirects to the consumer bundle and no business product appears in the navigation.
- Trustpilot sits at 3.6 across 2,073, and the most recent review describes a device-replacement loop; no support hours or response commitment are published.
- Devices and SIMs work only on rain’s network, and the VAT basis of published prices is not stated.
Score breakdown
Five categories that decide whether rain earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Month-to-month terms across every product line with prices on the site and no address gate: Unlimited 5G Home Wifi from R679, The Loop R699, LoopPhone from R595, rainOne Unlimited R995. Held back because the VAT basis is not stated and speed unlocks and extenders cost extra.
A combination no other operator matches: 5G home wifi at three speed tiers, a portable 5G router, unlimited mobile and a wifi-plus-mobile bundle on one month-to-month plan. Narrower than a multi-product ISP and the business product has been retired.
HelloPeter TrustIndex 6.0 out of 10 across 5,706 reviews, the strongest HelloPeter standing of any provider here, on real volume; Trustpilot 3.6 across 2,073. There is no company-level Google listing, only retail stores, so no Google reading is attributed.
Operates its own 4G and 5G network rather than reselling, holds its own ECS and ECNS licences and spectrum, and runs the largest 5G fixed-wireless service in South Africa; dragged down by uneven coverage and no fibre fallback.
Rain replies to reviews on both platforms and runs retail stores for in-person help, but the most recent Trustpilot reviews describe replacement-device loops and slow channels, and no support hours or response commitment are published. Store ratings reflect point-of-sale, not the account.
Pricing: published per plan, month-to-month
Rain publishes every plan on rain.co.za with no fixed contract, sampled 8 and 13 August 2026. The VAT basis is not stated on the site. The rainOne Work business product has been retired.
| Line | Published rate | What to check | Disclosure |
|---|---|---|---|
| Unlimited 5G Home Wifi | R679 a month, up to 30 Mbps, the101 router free to use | 5G coverage at your address; the router stays rain’s | Published |
| Unlimited Home Pro | R799 a month, up to 60 Mbps; speed unlock R200 a month; extender R100 a month | Whether the extras are needed for your layout | Published |
| Unlimited Home Premium | R1,199 a month, unlimited speed, two extenders included | Realistic throughput at your address | Published |
| The Loop portable 5G | R699 a month | Coverage where you travel; rain-network only | Published |
| LoopPhone unlimited mobile | From R595 a month | Handset compatibility; rain SIM only | Published |
| rainOne Unlimited | R995 a month: 30 Mbps home wifi plus unlimited mobile | Whether one bundle beats separate lines for your household | Published |
| Business (rainOne Work) | Retired from the site | The /work page redirects to the consumer bundle; ask what, if anything, replaces it | Not sold |
What real customers say
The three most recent reviews on rain’s Trustpilot profile, quoted as written. Trustpilot holds 3.6 stars across 2,073 reviews and rain replies to each; HelloPeter (6.0 out of 10 across 5,706) is linked in the sources block below. Rain has no company-level Google listing, only retail stores, so Google is not quoted.
“Bro, I have the highest tier — a Rain One 101 — and I’m close to a tower, yet I still get a rubbish connection. Like, I get it, we don’t have the outdoor unit, but STILL?”
“Rain oh my god it’s such a frustrating subject to talk about because the customer service and online”
“Rain is Incredible, not only did Fikiswa call me back within 5 minutes of me requesting a call back”
How to read this: the one-star review is a top-tier customer near a tower stuck in a device-replacement loop, the three-star review is about the service channels, and the five-star review is an agent who called back in five minutes. The network and the devices are where the frustration sits, and the people, when reached, get praise. Check 5G signal at your exact address before you buy and ask how a device fault is handled after the first swap.
The rain product line
5G home wifi, a portable router, mobile, and a bundle of the two, all on rain’s own network.
Three speed tiers
Unlimited 5G Home Wifi from R679 for up to 30 Mbps, Home Pro R799 for up to 60 Mbps, Home Premium R1,199 with unlimited speed and two extenders, all month-to-month.
Portable 5G
A portable 5G router at R699 a month for wifi wherever rain has coverage.
Mobile and the bundle
Unlimited mobile from R595 a month, and rainOne Unlimited at R995 combining 30 Mbps home wifi with unlimited mobile.
4G and 5G, own spectrum
Rain operates its own 4G and 5G network under its own licences and spectrum, the largest 5G fixed-wireless service in the country, with retail stores in the metros.
Choose rain if
- You want 5G home wifi or a wifi-plus-mobile bundle with no fixed contract and the price on the page.
- Fibre at your address is poor, missing or expensive to install and rain 5G is strong there.
- You value a large, well-managed HelloPeter record over a Google listing.
- A portable 5G router or an unlimited mobile line on the same account is useful to you.
Consider another if
- You need a business product with an SLA; rain has retired its work bundle.
- You need a traditional mobile contract with roaming and handset options.
- Fibre reaches your address and you want the more stable medium; Webafrica and Afrihost publish no-contract catalogues.
- You want owned wireless with a published business SLA tier; WIRUlink carries one.
Alternatives to compare
Three providers worth quoting alongside rain, each stress-testing a different decision driver.
WIRUlink
A Sandton operator with its own towers, wireless from R219 a month and an SLA on its business tier. Compare for a business wireless line.
Afrihost
Month-to-month fibre and LTE with a bundled VoIP line and the largest positive Google review base. Compare if fibre reaches you.
Centracom
A Tier 1 carrier with its own fibre and wireless, a cloud PBX and a 99.9% published uptime figure. Compare for a business site.
Peers scored on the same rubric sit side by side on Compare wireless internet providers.
South African essentials
Four local signals to verify before signing.
Rain holds its own ECS and ECNS licences and spectrum and operates its own 4G and 5G network. Verify the operating entity at register.icasa.org.za if procurement requires it.
LoopPhone and rainOne include a mobile line on a rain SIM. Confirm whether an existing mobile number can be ported in, the timeline, and that the handset works on rain’s network.
Rain replies to reviews on both platforms and runs retail stores, but publishes no support hours or response commitment. Ask how a fault is handled after a device swap and what the escalation route is beyond the store.
Every plan is month-to-month. Confirm the VAT basis of the price, the cost of speed unlocks and extenders, the router-return terms, and that 5G is strong at your exact address before you sign.
How this score was built
Scores are editorial guides, not guarantees. Rain’s 7.0 is the weighted sum of the five dimension scores above: 0.25×7.5 + 0.25×7.5 + 0.20×7.6 + 0.15×7.2 + 0.15×4.3. Rain is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is rain?
A Cape Town-based operator that runs its own 4G and 5G network and sells month-to-month 5G home wifi, a portable 5G router, unlimited mobile and a wifi-plus-mobile bundle, with no fixed contracts.
How much does rain cost?
Unlimited 5G Home Wifi from R679 a month, Home Pro R799, Home Premium R1,199, The Loop R699, LoopPhone from R595 and rainOne Unlimited R995, all month-to-month, sampled in August 2026. The VAT basis is not stated on the site.
Is there a contract?
No. Every plan is month-to-month, and the home wifi router is free to use for the life of the plan.
Does rain offer a business product?
Not at present. The rainOne Work bundle has been retired and its page redirects to the consumer rainOne Unlimited plan.
What do customer reviews say?
HelloPeter 6.0 out of 10 across 5,706, the strongest HelloPeter standing of any provider here, and Trustpilot 3.6 across 2,073. The most recent Trustpilot reviews describe a device-replacement loop, frustration with the service channels, and a fast callback from a named agent.
Does rain offer fibre?
No. Rain is a 4G and 5G network only, so if 5G is weak at your address there is no fibre fallback under the same brand.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- rain.co.zaUsed for the month-to-month plans and prices: Unlimited 5G Home Wifi R679, Home Pro R799, Home Premium R1,199, The Loop R699, LoopPhone from R595, rainOne Unlimited R995 (sampled 8 and 13 August 2026), the retirement of rainOne Work, the network and the contact details. Open source →
- rain on HelloPeterUsed for the 6.0 out of 10 TrustIndex across 5,706 reviews. Sampled 14 August 2026. Open source →
- rain on TrustpilotUsed for the 3.6-star rating across 2,073 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
Rain is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website and Google Business Profiles). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Page rebuilt in the updated review layout. Pricing table rebuilt from the August facts (Unlimited 5G Home Wifi R679, Home Pro R799, Home Premium R1,199, The Loop R699, LoopPhone from R595, rainOne Unlimited R995); the retired carta, rain Mobile R169 and rainOne Work rows removed. Customer quotes now come from Trustpilot (3.6 across 2,073, re-read 6 September) because rain has no company-level Google listing; the unrecorded head-office Google figure and the store ratings removed. Alternatives given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added; CTAs routed to the wireless quote form. Score unchanged at 7.0.
- 19 May 2026 – first editionNew review covering rain’s 5G fixed-wireless + bundled phones model. Score 6.7 reflects credible product structure (Pricing 7.5, Features 7.5) offset by the multi-listing GBP pattern showing heavy dissatisfaction at the corporate HQ level (Support 5.0). Buyer-side caveat: verify 5G coverage at your address and lock in an escalation contact at signup.
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