Mweb Review
Mweb is the South African ISP that introduced uncapped internet, now owned by Webafrica, selling home fibre from R279 a month across several networks with every tier and its introductory and ongoing rate on the page, plus wireless, voice, hosting and a mailbox. It suits a household or small business that wants a familiar brand and the price up front. The trade-offs are a middling record on two very large samples, entry-tier fees, and no SLA.
Is Mweb worth shortlisting?
Yes for a household or small business that wants a familiar broadband brand with every fibre tier and its introductory and ongoing price on the page, across several network operators. Mweb, the ISP that brought uncapped internet to South Africa and now runs under Webafrica after the 2023 acquisition, publishes home fibre from R279 a month (5/5) to R799 (1000/1000) with a three-month introductory rate on most tiers, and carries two of the largest review samples in the market: Google 3.7 across 9,342 and HelloPeter 5.1 out of 10 across 5,554. The trade-offs are that both samples point to the middle, the most recent Google reviews describe a router that never arrived and two months without service, an R249 processing fee and an R999 setup fee on the entry tiers, and no SLA.
- ContactsSales 087 700 5000 · Support 087 700 0777 · Billing 087 700 2121; Cape Town; owned by Webafrica since 2023
- Fibre pricingFrom R279 a month for 5/5 uncapped (R249 order-processing fee, R999 once-off setup on this tier) to R799 for 1000/1000; most tiers show a three-month introductory rate beside the ongoing rate (30/30 at R449, then R549); full list on /fibre without an address check
- ProductsFibre, prepaid fibre, wireless, voice calling, internet security, entertainment, hosting, premium mailbox, an online store and a reseller programme; an app with live chat
- ReviewsGoogle 3.7 across 9,342; HelloPeter 5.1 out of 10 across 5,554
The household name: every fibre tier priced on the page under Webafrica ownership, with two very large review samples that both land in the middle.
Mweb introduced uncapped internet to South Africa and was bought by Webafrica in 2023; the two brands still sell side by side on their own sites. Its case is transparency and breadth. The whole home-fibre list renders on mweb.co.za without an address check, from R279 a month for a 5/5 line to R799 for 1000/1000, with the introductory and ongoing rate shown together, and ten product lines sit under the brand, from prepaid fibre and wireless to voice calling, hosting and a premium mailbox. Pricing value and feature set both score 7.5.
The record is large and middling. Google holds 3.7 across 9,342 reviews and HelloPeter a TrustIndex of 5.1 out of 10 across 5,554, two of the biggest samples in South African retail internet, both pointing to the middle. The three most recent Google reviews are a router that had not arrived a week after the line went live, two months without a working service, and one customer praising the communication. Customer reviews and support both score 5.0; three split support lines are published and Mweb replies to reviews, but the HelloPeter reply average runs to about two weeks and no response commitment or SLA is published. Reliability scores 6.5: an ECS licence riding Vumatel, Openserve and other operators.
Is Mweb likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Mweb does well, and where to push back at quote stage.
- Every home-fibre tier on the page with the introductory and ongoing rate side by side, from R279 a month for 5/5 to R799 for 1000/1000, across several network operators.
- Ten product lines under one brand, from prepaid fibre and wireless to voice calling, security, hosting, a premium mailbox and an online store.
- Two of the largest review samples in the market: Google 3.7 across 9,342 and HelloPeter 5.1 out of 10 across 5,554, both on claimed, answered profiles.
- Three support lines split by intent (sales, support, billing) and an app with live chat on three app stores.
- The original uncapped-internet brand, now with Webafrica’s scale behind it.
- Both large samples land in the middle, and the most recent Google reviews describe a missing router and two months without service.
- An R249 order-processing fee and an R999 once-off setup fee on the entry tiers; confirm the full fee picture at your address.
- Introductory rates last three months; the ongoing rate on 30/30 is R549 or more depending on the operator.
- An ECS licence riding other operators’ fibre, with no SLA or uptime commitment published and a HelloPeter reply average of about two weeks.
Score breakdown
Five categories that decide whether Mweb earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Every home-fibre tier is public with the introductory and ongoing rate side by side, from R279 a month at 5/5 Mbps to R799 at 1 Gbps, with the R249 order-processing fee and the R999 setup fee disclosed where they apply.
Ten product lines from fibre over several underlying operators and prepaid fibre to wireless, voice calling, security, hosting and an online store, with an account app on three stores.
A HelloPeter TrustIndex of 5.1 out of 10 across 5,554 reviews and 3.7 stars across 9,342 Google reviews. Two of the largest samples in the South African retail-ISP market, pointing to the middle, with delivery and outage complaints in the most recent feed.
A retail ISP riding Vumatel, Openserve and other operators under Webafrica ownership on an ECS licence. Held back because no SLA or uptime commitment is published.
Three split-intent support lines are published and the Google profile is owner-responsive. Held back because the HelloPeter reply average runs to about two weeks, no response commitment is published, and the most recent reviews describe live chat unable to act.
Pricing: every tier public, introductory and ongoing rates side by side
The full home-fibre list renders on mweb.co.za/fibre without an address check, sampled 4 September 2026. Most tiers carry a three-month introductory rate beside the ongoing rate. An R249 order-processing fee applies across tiers and an R999 once-off setup fee on some entry tiers; the operator at your address sets which tiers appear.
| Line | Published rate | What to check | Disclosure |
|---|---|---|---|
| 5/5 Mbps uncapped | R279 a month | R249 order-processing fee and R999 once-off setup on this tier; free-to-use router | Published |
| 15/15 Mbps uncapped | R479 a month | R249 processing and R999 setup; 21-day installation window | Published |
| 20/10 Mbps uncapped | R349 for three months, then R449 | The ongoing rate after month three | Published |
| 30/30 Mbps uncapped | R449 for three months, then R549 (R425 then R519, R439 then R539, or R379 then R529, on other operators) | Which operator serves your address and its ongoing rate | Published |
| 1000/1000 Mbps uncapped | R799 a month | Symmetrical gigabit; R249 processing; free setup | Published |
| Wireless, voice calling, hosting, mailbox | Published inside each product flow | The rate inside the flow; not all are on the home page | Confirm at quote |
| Support SLA | Not published | Fault response time and the escalation route past live chat | Demand in writing |
What real customers say
The three most recent reviews on the Mweb Google listing, quoted as written. The listing holds 3.7 stars across 9,342 reviews and Mweb replies to each; HelloPeter (5.1 out of 10 across 5,554) is linked in the sources block below.
“its been more than a week, my fibre has been connected but i still haven’t received my router, the live chat says its out of there hands”
“Appalling customer service. Avoid at all costs. My internet has not worked for 2 months.”
“Mostly what I like it’s communication between customer and service provider. Very professional and makes me to trust and not panic even a second”
How to read this: a line live for a week with no router and a live chat that says it is out of its hands, two months without a working service, and one customer praising the communication. Mweb answered all three. At this sample size the average is the signal and the router and outage complaints are the caveat; ask what happens when live chat cannot act.
The Mweb product line
A broad consumer catalogue under a familiar brand.
Every tier priced, several operators
Uncapped home fibre on multiple networks from R279 to R799 a month with the introductory and ongoing rate shown together and a free-to-use router.
No-contract options
Prepaid fibre and wireless internet for buyers who want to avoid a debit order or have no fibre.
Beyond the line
Voice calling, internet security, entertainment, hosting, a premium mailbox and an online store on the same account.
Three lines and an app
Sales, support and billing on separate numbers, and an app with live chat on Google Play, the App Store and AppGallery.
Choose Mweb if
- You want a familiar brand with every fibre tier and price on the page before you enter an address.
- You want voice calling, hosting or a mailbox on the same account as the line.
- A three-month introductory rate helps you budget the switch.
- You are comparing Mweb against sibling Webafrica at the same tier and address.
Consider another if
- A strong service record is the deciding factor; RSAWEB and Afrihost hold far stronger Google records at scale.
- You want the lowest steady-state price; Webafrica lists 5/5 at R269 with no R999 setup.
- You need a business line with an SLA; the retail catalogue publishes none.
- You want a brand that owns its network; every Mweb line is resold.
Alternatives to compare
WhichVoIP partners in Fibre — paying sponsors, independently scored on the same rubric as Mweb Review: The Webafrica-Acquired Legacy SA ISP Brand. Worth a quote alongside it.
Centracom
Managed business fibre, 25–1000 Mbps, month-to-month. Listing · Review
Kinetix Connect
Business fibre, microwave and satellite, quoted per site. Listing · Review
Innovo Networks
Dedicated and broadband fibre, plus licensed microwave. Listing · Review
Peers scored on the same rubric sit side by side on Compare fibre providers.
South African essentials
Four local signals to verify before signing.
Mweb holds an ECS licence and resells fibre from Vumatel, Openserve and other operators under Webafrica ownership; the network at your address sets installation and fault times. Verify the operating entity at register.icasa.org.za if procurement requires it.
Voice calling is on the catalogue. Confirm the porting timeline and fee for an existing number at sign-up, and which numbers move on which date.
Sales, support and billing run on three published numbers with app live chat; no support hours or response commitment are published and the HelloPeter reply average is about two weeks. Ask for the escalation route when live chat cannot act.
Fibre carries a three-month introductory rate on most tiers, an R249 order-processing fee and, on some entry tiers, an R999 once-off setup fee. Confirm the ongoing rate, the total upfront cost and the router-return terms before you sign.
How this score was built
Scores are editorial guides, not guarantees. Mweb’s 6.5 is the weighted sum of the five dimension scores above: 0.25×7.5 + 0.25×7.5 + 0.20×5.0 + 0.15×6.5 + 0.15×5.0. Mweb is not a sponsor, and sponsorship does not move a score.
- Pricing value, 25%Rate transparency, setup friction, contract flexibility
- Feature set, 25%Controls, analytics, integrations, admin usability
- Customer reviews, 20%Aggregate rating and volume on Google and HelloPeter, treated as directional, never definitive
- Reliability and uptime, 15%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 15%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is Mweb?
The South African ISP that introduced uncapped internet to the market, owned by Webafrica since 2023 and still trading on its own brand, selling fibre across several network operators plus wireless, voice, hosting and a mailbox.
How much does Mweb fibre cost?
From R279 a month for a 5/5 uncapped line to R799 for 1000/1000, sampled 4 September 2026, with a three-month introductory rate on most tiers (30/30 at R449, then R549). An R249 order-processing fee applies and some entry tiers carry an R999 setup fee.
Is there a contract?
Home fibre is sold month-to-month with a free-to-use router; the introductory rate runs for three months before the ongoing rate applies.
What is the difference between Mweb and Webafrica?
The same parent since 2023. Both publish their catalogues; the practical choice is which tier and fee structure lands better at your address.
What do customer reviews say?
Google 3.7 across 9,342 and HelloPeter 5.1 out of 10 across 5,554, two of the largest samples in the market, both in the middle band. The most recent Google reviews describe a missing router and two months without service, and one praising the communication.
Does Mweb offer voice?
Yes, voice calling is one of the ten product lines, priced inside its own flow.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- mweb.co.za fibre catalogueUsed for the tier list from R279 to R799 a month, the three-month introductory rates, the R249 order-processing fee and the R999 setup fee. Sampled 4 September 2026. Open source →
- mweb.co.zaUsed for the product lines, the support numbers, the app and the Webafrica ownership. Verified 21 May 2026. Open source →
- Mweb Google Business ProfileUsed for the 3.7-star rating across 9,342 reviews and the three verbatim quotes. Read live 6 September 2026. Open source →
- Mweb on HelloPeterUsed for the 5.1 out of 10 TrustIndex across 5,554 reviews and the reply average. Sampled 16 August 2026. Open source →
Mweb is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (provider website, Google Business Profile, HelloPeter listing, Webafrica acquisition coverage and the prior WhichVoIP review). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Quote-request links re-routed to the VoIP quote form after the primary-category decision; no other change.
- 6 September 2026Page rebuilt in the updated review layout. Google listing re-read: 3.7 across 9,342 (from 8,848), three most recent reviews quoted verbatim in place of the aggregate cards; HelloPeter now cited from the recorded rating (5.1 out of 10 across 5,554) in place of the earlier 1.85-star figures. Pricing table kept on the 4 September catalogue. Alternatives given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added; CTAs routed to the fibre quote form. Score unchanged at 6.5.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 7.3 to 6.5. Customer reviews now reads the HelloPeter TrustIndex and Google rating recorded in the WhichVoIP record (5.1 out of 10 across 5,554; 3.7 stars across 9,296; sampled 16 August 2026). Fibre page re-read at mweb.co.za on 4 September 2026: every tier in the pricing table matches the page.
- 20 May 2026Score recalibrated from 7.0 to 7.3 against the updated 4-axis rubric. Feature set lifted to 8.0 on the ten-product line-up. Support and reliability 6.5 honestly weights the two-channel public feedback (Google 3.8★ / 8,848 vs HelloPeter 1.85★ / 3,157, negative NPS, 5.14-hour reply). Full fibre tier list reproduced with introductory and ongoing rates. R249 + R999 fee disclosure added. “Powered by Vuma Reach” Maziv-group connection surfaced via the owner’s own Google update.
- 21 May 2026Combined-customer-base framing reconciled with the corrected Webafrica review: the “above 500,000” at-acquisition figure (2023) replaced with combined-company language, since webafrica.co.za now publishes 350,000 as the current customer base.
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