Bicom Systems Review
Bicom Systems is a Bosnia-based software house whose PBXware platform, with the gloCOM white-label app, SERVERware hosting and TELCOware billing, gives an operator everything needed to sell branded cloud telephony on one perpetual licence. It suits an ITSP, MSP or reseller building a multi-tenant voice business at scale, and not a business that wants phones. The trade-offs are quote-only pricing, no South African channel or support partner, and no review record.
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Is Bicom Systems worth shortlisting?
It depends entirely on what you are. If you run, or are building, a cloud-telephony business, an ITSP, a multi-tenant MSP or a reseller putting your own brand on a phone service, then yes: PBXware is a mature, complete operator stack from a Bosnia-based software house founded in 2003, with the gloCOM white-label UC app, SERVERware hosting and TELCOware billing on one perpetual licence. If you are a business that wants phones, no; the alternatives below are the right place. The trade-offs for an operator are that Bicom publishes no pricing, has no South African channel or support partner, and has no review record to score.
- VendorBicom Systems, Bosnia and Herzegovina · founded 2003 · PBXware shipping since 2004 on open SIP standards
- PricingNothing published; a perpetual licence bought outright per PBXware edition, with optional annual maintenance, quoted to the operator
- ProductsPBXware in Multi-Tenant, Business and Contact Center editions; gloCOM UC and collaboration client; SERVERware hosting with high availability and failover; TELCOware billing; sipPROT security
- SA route to buyDirect from Bicom’s European and American offices or an international reseller; no South African channel partner
The operator stack: multi-tenant PBX, a white-label UC app and billing on one perpetual licence, with no price and no South African channel.
Bicom Systems sells what an operator needs to run a cloud-telephony business rather than a phone system for a business. PBXware, shipping since 2004 on open SIP standards, comes in Multi-Tenant, Business and Contact Center editions; the Multi-Tenant edition puts many customers on one instance, each isolated with its own portal and onboarded repeatably. Around it sit the gloCOM collaboration client, SERVERware hosting with high availability and failover, TELCOware billing and sipPROT security, all white-labelled so end customers never see Bicom. The licence is perpetual: the operator buys the platform outright with optional annual maintenance, which at scale works in its favour. Feature set scores 8.5 and reliability 7.0.
Everything else is quoted and remote. Bicom publishes no pricing, so pricing value scores 4.5, and there is no South African channel, distributor or support partner: an operator here deals with Bicom’s European and American offices or an international reseller, with a public tech wiki and release notes as the documented support surface, so support scores 5.0. Bicom is a software vendor with no South African listing and its platform is operator infrastructure rather than a consumer service, so customer reviews are not scored and the other four dimensions are re-weighted to 100%.
Is Bicom Systems likely to suit you?
Tick what applies to your business.
Pros and watch-outs
What Bicom does well, and where to push back at quote stage.
- A complete operator stack from one vendor: multi-tenant hosted PBX, the gloCOM UC app and TELCOware billing.
- True multi-tenancy in the Multi-Tenant edition, with isolated tenants, their own portals and repeatable onboarding.
- White-label throughout: the portals and the app carry the operator’s brand.
- A perpetual licence bought outright with optional maintenance, which at scale beats a per-user subscription.
- PBXware has shipped since 2004 on open SIP standards, so it pairs with any standards-based handset.
- No pricing published; the perpetual-licence-plus-maintenance model takes real work to size and compare.
- No South African channel, distributor or support partner; support runs from Europe and America or an international reseller.
- The platform rewards scale; for a small operator or a single deployment, a hosted alternative is simpler and cheaper.
- An operator platform, not a turnkey service, and no review record to score.
Score breakdown
Five categories that decide whether Bicom earns a slot on your shortlist. The headline is the weighted sum, so you can check the arithmetic.
Bicom publishes no pricing at all. The model is a perpetual licence bought outright plus annual maintenance, and an operator can only size it with a quote, so there is nothing public to benchmark.
PBXware in Multi-Tenant, Business and Contact Center editions, the gloCOM collaboration suite, SERVERware hosting with failover, sipPROT security, white-label branding throughout and named CRM integrations. A complete operator stack.
No South African public rating with enough reviews to score. Bicom is a software vendor with no South African listing, and its platform is operator infrastructure rather than a consumer service. The remaining four dimensions are re-weighted to 100%.
PBXware has shipped since 2004 and SERVERware provides the high-availability and failover layer, hosted or on-premise. As a vendor rather than a carrier, Bicom publishes no uptime commitment to read.
No South African channel or support partner; help comes from Bicom’s European and American offices or an international reseller. A public tech wiki and release notes are the documented support surface.
Pricing: a perpetual licence plus maintenance, quoted not published
Bicom Systems publishes no pricing, verified 21 May 2026. The commercial model is a perpetual licence, bought outright per PBXware edition, with optional annual maintenance for upgrades and support. These are the lines an operator should have quoted.
| Line | Published rate | What to check | Disclosure |
|---|---|---|---|
| PBXware Multi-Tenant edition | Quote: perpetual licence | Licence sizing by tenants and extensions, and what adding tenants costs | Confirm at quote |
| PBXware Business and Contact Center editions | Quote: perpetual licence | Single-tenant sizing and contact-centre agent licensing | Confirm at quote |
| gloCOM, SERVERware, TELCOware, sipPROT | Quote | Which components are bundled with the edition and which are licensed separately | Confirm at quote |
| Annual maintenance | Quote: share of licence value | What it covers, release entitlement and support access | Demand in writing |
| Hosting and trunking | Your own, or quoted | Where SERVERware runs and which South African carrier supplies the trunks | Demand in writing |
What real customers say
There are no customer quotes on this page. Bicom Systems is a software vendor with no South African listing, and its platform is operator infrastructure rather than a consumer service, so customer reviews are not scored and the remaining four dimensions are re-weighted to 100%. Ask Bicom for two reference operators of similar tenant count and, if you are a retail buyer, read the alternatives below instead.
The Bicom product line
Everything an operator needs to sell branded cloud telephony, from one vendor.
Multi-Tenant, Business, Contact Center
The telephony platform, shipping since 2004 on open SIP standards, in three editions from many-tenant hosting to a single-tenant contact centre.
White-label UC client
Desktop and mobile collaboration under the operator’s brand, with named CRM integrations.
Hosting and security
High-availability hosting with failover, hosted or on-premise, and SIP security.
Operator billing
The billing layer that lets an operator invoice tenants from the same stack.
Choose Bicom if
- You are an ITSP, MSP or reseller building a branded cloud-telephony business.
- You want multi-tenancy, a white-label app and billing from one vendor.
- You plan to scale to enough tenants for a perpetual licence to beat per-user subscriptions.
- You have the engineering capacity to run a platform without a local channel.
Consider another if
- You are a business that wants phones; a hosted PBX provider sells the finished service.
- You want a local channel and support desk; PortaOne at least has a Johannesburg representative.
- You are a small operator or a single deployment; hosted 3CX is simpler.
- You need a published price before engaging; nothing is published.
Alternatives to compare
WhichVoIP partners in Cloud PBX — paying sponsors, independently scored on the same rubric as Bicom Systems Review: PBXware Multi-Tenant UCaaS Platform. Worth a quote alongside it.
Centracom
Hosted PBX (Cloudcall) on own Tier 1 voice carrier network. Listing · Review
Kinetix Connect
3CX Hosted PBX and Dedicated Cloud PBX, with SIP trunks. Listing · Review
Innovo Networks
Hosted PBX, contact centre and Teams Direct Routing. Listing · Review
Peers scored on the same rubric sit side by side on Compare phone systems.
South African essentials
Four local signals to verify before signing.
Not applicable to Bicom itself: it is software, not a South African carrier. ICASA ECNS and ECS licensing sits with the operator running the platform and the carrier supplying its trunks.
Porting is the operator’s function. An operator deploying PBXware should confirm how number management and porting workflows fit the South African porting process.
Support runs from Bicom’s European and American offices or an international reseller, with a public tech wiki and release notes. Get response times, time-zone coverage and the escalation path in writing.
A perpetual licence with optional annual maintenance. Confirm what maintenance covers, the release entitlement, how tenant growth is licensed, and the exit and data-export terms.
How this score was built
Scores are editorial guides, not guarantees. Bicom Systems’ 6.3 is the weighted sum of the four scored dimensions above, re-weighted to 100% because customer reviews could not be scored: 0.3125×4.5 + 0.3125×8.5 + 0.1875×7.0 + 0.1875×5.0. Bicom Systems is not a sponsor, and sponsorship does not move a score.
- Pricing value, 31.25%Rate transparency, setup friction, contract flexibility
- Feature set, 31.25%Controls, analytics, integrations, admin usability
- Reliability and uptime, 18.75%Infrastructure ownership, hosting location, published uptime evidence
- Support quality, 18.75%Support hours, location, and what customer reviews say about resolution
FAQ
Short answers for the questions buyers typically ask before requesting quotes.
What is Bicom Systems?
A Bosnia-based software house founded in 2003 whose PBXware platform, with the gloCOM app, SERVERware hosting and TELCOware billing, lets operators run a branded cloud-telephony business.
Can my business buy PBXware for its phones?
Not sensibly. Bicom sells an operator platform, not a phone service. A business wanting phones should buy a finished service from a hosted PBX provider.
How much does Bicom cost?
Nothing is published. The model is a perpetual licence bought outright per edition, with optional annual maintenance, quoted to the operator.
Is there a South African reseller?
No. An operator deals with Bicom’s European and American offices directly or with an international reseller.
What does multi-tenant mean here?
Many customers on one PBXware instance, each isolated with its own admin portal and onboarded repeatably rather than deployed fresh.
Why are customer reviews not scored?
Bicom has no South African listing and its platform is operator infrastructure with no consumer review body. The other four dimensions are re-weighted to 100%.
Sources, disclosure and what changedWhere this review’s facts come from, how WhichVoIP gets paid, and the update history
- bicomsystems.comUsed for the company profile, the PBXware editions and shipping history, gloCOM, SERVERware, TELCOware and sipPROT, the white-label and perpetual-licence model, the absence of published pricing and the absence of a South African channel. Verified 21 May 2026. Open source →
Bicom Systems is not a WhichVoIP sponsor. This review was researched and written by WhichVoIP’s editorial team using primary sources (the Bicom Systems website and company information, the Capterra, TrustRadius and Software Advice review platforms, and the prior WhichVoIP review). WhichVoIP may receive a referral fee when you request quotes through our platform. Read our full editorial policy.
- 6 September 2026Page rebuilt in the updated review layout on the 21 May site read. Customer reviews remain unscored with the four-dimension re-weighting stated in the method card and a no-quotes note. Alternatives given reasons; South African essentials rewritten to the four standard checks; journey rail and collapsed sources block added; CTAs kept on the phone-systems quote form. Score unchanged at 6.3.
- 4 September 2026Re-scored on the five-dimension rubric (pricing value 25%, feature set 25%, customer reviews 20%, reliability and uptime 15%, support quality 15%) from 7.0 to 6.3. Customer reviews is not scored: Bicom has no South African public listing, so the other four dimensions carry the score. PBXware product page re-read at bicomsystems.com on 4 September 2026: editions, ecosystem and CRM integrations unchanged, still no published pricing.
- 21 May 2026Score held at 7.0 against the V7 4-axis rubric. Feature set stays at 8.0 on the complete operator stack; support and reliability sits at 7.0, weighing the mature, two-decade platform against the absence of a South African channel. Pricing value is 6.5, reflecting the quote-only, no-published-rate model. The review was reframed around the operators PBXware is actually built for, rather than end-user businesses. Fact-checked against bicomsystems.com: the middle PBXware edition was corrected from “Call Center” to its current name “Contact Center”, and the “Class 4/5 softswitch” framing – which Bicom’s current site does not use – was reworded to the multi-tenant hosted-PBX / UCaaS positioning the site now carries.
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