Established with the mission to provide “Tomorrow’s Wireless Solution Today,” Wiselink focuses on delivering top-tier wireless internet services across various regions. The company’s core values include reliability, customer satisfaction, and technological innovation. By building and maintaining its own network infrastructure, They eliminates reliance on third-party suppliers, ensuring consistent service quality and guaranteed uptime. Their service areas encompass Newcastle, Utrecht, Madadeni, Ingagane, Dundee, Glencoe, and Vryheid, with varying coverage percentages.

Services

They offers a comprehensive range of services designed to cater to diverse connectivity requirements:

Wireless Internet Service Provider

Specialising in high-speed, carrier-grade internet solutions, they provides uncapped data packages suitable for both residential and commercial clients. Key features include:

  • Customisable Packages: Tailored to meet individual customer needs and expectations.
  • Dedicated Infrastructure: Ownership and maintenance of their network ensure no third-party dependencies.
  • Guaranteed Uptime: Continuous 24/7 monitoring using advanced tools to maintain service reliability.
  • Rapid Installation: Wireless setups eliminate the need for cables, reducing installation times and mitigating risks associated with cable theft.

Voice over Internet Protocol (VoIP)

Wiselink’s VoIP services offer crystal-clear voice communication at reduced rates, enabling significant savings on telephone bills. Benefits include:

  • Cost Efficiency: Per-second billing reduces overall call expenses.
  • Scalability: Easily expandable PBX systems grow alongside your business.
  • Number Porting: Retain existing numbers by porting from any network to Wiselink.
  • Superior Voice Quality: Ensures clear and uninterrupted communication.

IT Support

Recognising the importance of seamless operations, Wiselink provides IT support for both home and business users. Their technical team is readily available to assist with any IT-related issues, offering:

  • Remote Support: Quick and effective problem resolution without the need for on-site visits.
  • On-Site Assistance: For issues requiring physical intervention, technicians are dispatched promptly.
  • Comprehensive Monitoring: Continuous oversight of all equipment to preemptively address potential problems.

Virtual Private Network (VPN) and Public IPs

For clients requiring secure and dedicated connections, Wiselink offers VPN services and public IP addresses. These services are particularly beneficial for businesses needing:

  • Secure Remote Access: Employees can safely access company resources from any location.
  • Enhanced Privacy: Public IPs provide unique addresses, improving security and accessibility.
  • Custom Solutions: Tailored VPN configurations to meet specific organisational requirements.

Component Store

Beyond connectivity solutions, Wiselink operates a component store that buys, sells, and repairs PCs, laptops, printers, networks, and more. Clients can inquire about a wide range of products, including routers, VoIP equipment, and other networking components. An online store is forthcoming, expanding accessibility to their product offerings.

Ideal Customer Profile

Wiselink’s services are designed to cater to a broad spectrum of clients:

  • Residential Users: Individuals and families seeking reliable, high-speed internet for browsing, streaming, and online communication.
  • Small to Medium-Sized Businesses (SMBs): Enterprises requiring robust internet connectivity, VoIP services, and IT support to maintain seamless operations.
  • Remote Workers: Professionals needing secure and stable connections to access company networks and resources from home or remote locations.
  • Large Corporations: Organisations in need of customisable internet packages, VPN services, and dedicated support to handle extensive data requirements.

By offering flexible packages and scalable solutions, Wiselink ensures that each customer segment receives services aligned with their specific needs.

Customer Feedback

While specific customer reviews and ratings for Wiselink are not extensively documented online, the company’s emphasis on 24/7 support, customisable packages, and dedicated infrastructure suggests a strong commitment to customer satisfaction. Potential clients are encouraged to reach out directly to Wiselink for testimonials or references that highlight their service quality and reliability.

FAQs

Q1: What areas does Wiselink cover?

Wiselink provides services in Newcastle (100% coverage), Utrecht (90%), Madadeni (80%), Ingagane (80%), Dundee (95%), Glencoe (95%), and Vryheid (100%). Coverage percentages indicate the extent of service availability in each region.

Q2: Are the internet packages truly uncapped?

Yes, all of Wiselink’s internet packages offer uncapped data, allowing unlimited usage without additional charges.

Q3: Is the service provided with a router?

A: For month-to-month contracts, customers need to purchase a router. The provided routers are typically Tenda or TP-Link models.

Q4: What happens if I move house?

A: Notify Wiselink at least 10 days before moving. They will conduct a survey at your new premises to assess service availability. Additional equipment costs may apply.

Q5: Can I use my own router?

A: Yes, provided it has a WAN port and supports PPPoE. However, support for third-party routers may be limited.