Wanatel — Cloud PBX & VoIP provider in South Africa
Wanatel is a Cape Town Cloud PBX operator running since 2009 on its own dual ICASA IECS and IECNS licences, a thorough licensing combination that is rare at the SMB tier. It runs its hosted PBX platform from Buitengracht Street with per-second billing and free inter-branch calling across South Africa. Its standout is commercial transparency: Wanatel publishes a full three-tier rate matrix from R225 per month for five extensions down to an effective R32.50 per extension at fifty seats, in a category where most peers quote only on enquiry.
Key facts
| Who they are | A Cape Town Cloud PBX operator running its own hosted platform since 2009, licensed on dual ICASA IECS and IECNS |
| Voice services | Hosted Cloud PBX with per-second billing, free inter-branch calling across South Africa, and number porting |
| Licensing | Dual ICASA IECS + IECNS — own carrier infrastructure, an unusually thorough licensing combination at the SMB tier |
| Head office | 125 Buitengracht Street, Cape Town City Centre |
| Coverage | National cloud delivery over the internet, run from the Cape Town base |
| ICASA licence | Holds both IECS and IECNS licences (licensed since March 2009) |
| Pricing | Published three-tier rate card: from R225/month for 5 extensions (Standard, free setup) to an effective R32.50/extension at 50 seats |
| Listed In | Cloud PBX Providers |
Wanatel puts its Cloud PBX pricing on the public site
Wanatel delivers its cloud PBX over the internet, so each site’s connection shapes call quality, while Wanatel runs the platform on its own dual ICASA-licensed carrier infrastructure. What sets it apart in the SMB tier is transparency: the three-tier matrix (Standard, Advanced, Premium) covering 5 to 50 extensions is published on the site rather than quoted on enquiry, so you can size a deployment before you speak to sales. Per-second billing and free inter-branch calling across South Africa suit multi-site operations watching call spend. The honest offset is the public-review footprint: the Google profile carries a small number of reviews, several of them years old, so it is thin evidence of current service quality. The buying question is whether a published-rate, self-licensed operator fits you better than a bundled voice-and-IT partner.
Who Wanatel is a fit for
- SMBs of 5 to 50 extensions that want a published rate card rather than a quote-on-enquiry model.
- Multi-site businesses that value per-second billing and free inter-branch calling across South Africa.
- Buyers who prefer an operator on its own dual ICASA IECS + IECNS licences over a reseller.
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Compare Cloud PBX providers →Commonly asked questions
What does Wanatel offer?
Wanatel is a Cape Town Cloud PBX operator running its own hosted platform since 2009. It offers a three-tier hosted PBX (Standard, Advanced, Premium) with per-second billing, free inter-branch calling across South Africa and number porting, on its own dual ICASA licences.
How much does Wanatel’s cloud PBX cost?
Wanatel publishes a full rate card. The Standard tier starts at R225 per month for five extensions with free setup, and the effective per-extension rate drops to about R32.50 at fifty seats. Request up to 3 quotes through WhichVoIP to compare it against other providers, free and without obligation.
Is Wanatel ICASA-licensed?
Yes. Wanatel holds both an ICASA IECS and an IECNS licence, licensed since March 2009. Holding both service and network licences is an unusually thorough combination for an operator at the SMB tier, meaning it runs on its own carrier infrastructure rather than reselling.
Does Wanatel bill per second?
Yes. Wanatel uses per-second billing rather than per-minute rounding, and includes free calling between branches across South Africa. That can reduce call spend for businesses with many short calls or multiple sites.
Can Wanatel run across multiple branches?
Yes. A hosted Cloud PBX puts every site on one platform, with free inter-branch calling across South Africa on the same account. A quote scopes the extensions and lines each branch needs over its internet link.
Can I keep my existing numbers with Wanatel?
Number porting is part of the onboarding flow for a hosted PBX. Confirm the porting timeline and any per-number admin steps with the activation team at quote stage before you switch.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 14 July 2026.