VIVA Telecoms — business phone systems and connectivity provider in Durban
VIVA Telecoms is a Durban company trading as VIVA Telecoms CC since 2010, working out of Umgeni Park. It sells PBX systems next to fibre to the business, microwave links, networking and CCTV, which puts the phones, the lines and the cameras with one supplier. Multi-branch voice and data is the use case it leads with, so it is aimed at a business with more than one site rather than a single office.
Key facts
| Who they are | VIVA TELECOMS CC, a Durban provider operating since 2010, selling business voice, connectivity, networking and security to the same customers |
| Voice | PBX systems. The site does not distinguish between hosted and on-premise, so establish which you are being quoted, where the platform physically runs, and what happens to calls if the site loses its line |
| Connectivity | Fibre to the business as the primary access product, with microwave links for sites fibre has not reached or where a second independent path is wanted. Microwave is the more interesting half: it needs line of sight but does not share a trench with anyone |
| Multi-branch | The company leads with multi-branch connectivity for voice and data, which is the case where linking sites onto one network and one phone platform is the point rather than the cheapest single line |
| Also offers | Networking solutions and CCTV or security systems |
| Head office | 52 Anthony Road, Umgeni Park, Durban, 4051, KwaZulu-Natal. Published on the site and confirmed on the company Google Business Profile |
| Customer rating | No rating is shown. The company’s Google Business Profile carries no reviews at all and is unclaimed. WhichVoIP publishes Google ratings only, and only above a five-review threshold, so nothing is displayed rather than borrowed |
| Pricing | Quote-based. No Rand figures are published for extensions, PBX hardware, fibre or microwave |
| ICASA licence | No ICASA reference is published. Worth asking about here, because microwave links and voice services both sit in licensed territory — establish whether VIVA holds the licence or the underlying carrier does |
| Listed In | Phone System Providers |
Microwave is the reason to call them
Most Durban suppliers will sell you a phone system and a fibre line. Fewer will put up a microwave link, and that is the capability worth testing here. Microwave needs line of sight between two points, but it does not share a trench, a duct or a fault with the fibre network, which makes it the honest answer to two problems: a site fibre has not reached, and a site that cannot afford to lose connectivity when someone puts a spade through a cable. Pair that with multi-branch voice on one platform and you have a coherent pitch for a business running several premises around KwaZulu-Natal. Ask three things before signing. Whether the PBX is hosted or sitting in your comms room, because that decides who fixes it. Whether the microwave link is theirs or resold. And who holds the ICASA licence covering the service, since none is published. Fourteen years of trading and a published street address are reassuring, though the Google profile is empty, so ask for local references instead. Compare the wider market in the phone system provider directory.
Who VIVA Telecoms is a fit for
- Durban and KZN businesses running more than one branch
- Sites needing a connectivity path independent of the fibre network
- Buyers who want voice, data and CCTV from a single local supplier
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Say how many extensions you need and across how many sites, and flag any premises where fibre is unavailable or where a second independent path matters, since microwave is the distinctive part of this offering. Ask whether the PBX is hosted or on your premises, and request the monthly and once-off figures in writing because none are published.
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Compare Phone System providers →Commonly asked questions
How long has VIVA Telecoms been trading?
The company operates as VIVA TELECOMS CC and has been trading since 2010, based in Durban.
Where is VIVA Telecoms based?
At 52 Anthony Road, Umgeni Park, Durban, 4051, in KwaZulu-Natal. The address appears on both the company website and its Google listing.
What is a microwave link and why would I want one?
It is a wireless connection between two fixed points that needs line of sight. It matters because it does not run through the same trenches or ducts as fibre, so it can serve a site fibre has not reached, or act as a backup path that will not fail at the same time as your fibre line.
Does VIVA Telecoms offer hosted or on-premise PBX?
The site says PBX systems without specifying. Ask which you are being quoted, where the platform runs, and what happens to inbound calls if the site loses connectivity.
What does VIVA Telecoms cost?
No pricing is published for extensions, PBX equipment, fibre or microwave. Request monthly and once-off figures in writing.
Does VIVA Telecoms do CCTV as well?
Yes. CCTV and security systems are offered alongside the voice, connectivity and networking lines, which is why some buyers use them as a single supplier across all three.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 30 July 2026.