Telecom Solutions — 3CX and cloud PBX with the internet included
Telecom Solutions sells business phone systems and the internet connection underneath them, which is the whole point of its pitch: it argues most VoIP faults are actually internet or router problems, and that a provider who does not supply the line leaves you stuck between two suppliers. It offers 3CX, its own TS Cloud PBX and UCX, with five-year support and no call-out fees.
Key facts
| Who they are | Telecom Solutions, a South African VoIP and networking provider whose stated expertise spans both the phone system and the network it runs on. |
| The proposition | The company states that 90% of VoIP and PBX issues are caused by internet problems or router misconfiguration, and that it therefore supplies and manages the internet connection, configures the router for VoIP, and provides end-to-end support so a fault cannot be passed between suppliers. |
| Voice platforms | 3CX Phone System, TS Cloud PBX and TS-UCX, offered as fully managed cloud, hosted or onsite — explicitly aimed at businesses with no IT staff, including remote support, maintenance and configuration. |
| Ownership option | A “Classic PABX” route for businesses that prefer to own the system outright with no monthly fees, paying for support only when needed. Cash or finance. |
| Already have a system? | SIP trunks and number hosting are sold separately, with porting of existing numbers. |
| Bundle | Internet and PABX combined with managed Wi-Fi and firewall protection in one package. |
| Pricing | Quote-based; no rate card is published. |
| Listed In | Cloud PBX Providers |
The argument is right, so test the delivery
The diagnosis is sound and worth understanding even if you buy elsewhere: hosted voice runs over your internet line, so when calls break up the cause is usually jitter, packet loss or a router doing the wrong thing with SIP — and a phone provider who does not own the line can only tell you to call your ISP, who does not specialise in voice. Buying both from one supplier removes that gap. What to check is whether it removes it in the contract too: ask for a single SLA covering call quality end to end, not two SLAs stapled together. The five-year support and no-call-out-fee claims are unusual enough to be worth getting in writing, and the outright-ownership option is genuinely rare in a market that has moved almost entirely to monthly seats.
Who Telecom Solutions is a fit for
- Businesses without IT staff who want one supplier answerable for voice and internet together
- Companies burned by being passed between a VoIP provider and an ISP over call quality
- Buyers who would rather own a PABX outright than rent seats indefinitely
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Compare Cloud PBX providers →Commonly asked questions
What phone systems does Telecom Solutions sell?
3CX, its own TS Cloud PBX and TS-UCX, available fully managed in the cloud, hosted, or installed onsite.
Do they supply the internet connection too?
Yes, and it is central to their pitch. They supply and manage the line, configure the router for VoIP, and provide end-to-end support so faults are not passed between suppliers.
Can I buy a PABX outright instead of renting?
Yes. The Classic PABX option is full ownership with no monthly fees, paying for support only when needed, on cash or finance.
I already have a phone system — can they just supply lines?
Yes. SIP trunks and number hosting are offered separately, including porting your existing numbers.
What does the five-year support claim cover?
The company advertises five-year support with no call-out fees. Ask for the scope in writing — specifically whether it covers the internet link and router as well as the PBX.
What does it cost?
Pricing is quoted rather than published. Ask for the phone system, the connectivity and the support to be itemised so you can compare each separately.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 1 August 2026.