TalknSurf is a licensed Internet Service Provider (ISP) committed to delivering cutting-edge voice and data services to both residential and commercial clients throughout KwaZulu-Natal (KZN), South Africa. Established in 2008, the company has expanded its reach from rural areas to major cities, ensuring seamless connectivity for all. As a proud member of the Internet Service Providers Association of South Africa (ISPA) and the Wireless Access Providers’ Association (WAPA), they adheres to industry standards and codes of conduct, reflecting its dedication to quality and customer satisfaction.
Services
They offers a comprehensive suite of services designed to meet diverse connectivity needs:
Wireless Services
Utilizing state-of-the-art wireless technology, they provides voice and data services that transform homes into Wi-Fi zones, connecting devices such as smartphones, laptops, and smart TVs. The company’s network is independently designed, built, and maintained, eliminating reliance on third-party infrastructures. Customers can choose from uncapped data packages with symmetrical upload and download speeds. A Fair Usage Policy (FUP) applies, reducing bandwidth by 50% upon reaching preset usage thresholds for the remainder of the month.
Fibre Technology
Recognizing the demand for high-speed internet, they have introduced fibre services, offering superior connectivity for both homes and businesses. Fibre optic technology enables data transmission at the speed of light, ensuring minimal interruptions and exceptional reliability. To check fibre availability, customers are encouraged to contact them directly via email, WhatsApp, or phone.
Voice Over IP (VoIP)
Their VoIP services allow customers to make telephone calls over the internet, reducing call costs with per-second billing. The company can port existing numbers or provide new ones, ensuring flexibility and continuity. Standard analogue phones and PABX systems can be adapted for clear VoIP calling, eliminating the need for new equipment.
Hardware and Software Solutions
The company’s network infrastructure is powered by reliable Mikrotik hardware and software, ensuring stability and performance.
Ideal Customer Profile
TalknSurf caters to a broad spectrum of clients:
- Residential Users: Individuals and families seeking dependable internet and voice services for everyday use, including streaming, browsing, and remote work.
- Businesses: Small to medium-sized enterprises requiring robust connectivity solutions to support operations, communications, and online transactions.
- Remote Workers: Professionals needing stable and fast internet connections to maintain productivity while working from home.
The company’s flexibility allows it to adapt services to meet individual requirements, making it a preferred choice for both urban and rural customers.
Customer Feedback
TalknSurf values customer feedback as a cornerstone for continuous improvement. While specific reviews from platforms like Google and HelloPeter are not detailed in the available sources, testimonials on the company’s website highlight prompt and effective service. For instance, a satisfied customer, Deon Greyling, noted the swift assistance received:
“Thank you, one of your techs was quick to help and restore our service on the same day.”
The company actively encourages clients to share their experiences, as evidenced by their social media engagement:
“Your review means a lot to us! Your feedback helps us improve our services and continue providing the best experience possible.”
This proactive approach underscores TalknSurf’s commitment to enhancing service quality based on customer input.
FAQs
Q1: How do I check if TalknSurf’s fibre services are available in my area?
A1: To verify fibre availability, please contact TalknSurf directly via email at info@talknsurf.co.za, WhatsApp, or by calling one of their regional offices.
Q2: What is the Fair Usage Policy (FUP) for uncapped data packages?
A2: TalknSurf’s FUP applies to all uncapped/shaped packages. Once a preset usage threshold is reached, the user’s bandwidth is reduced by 50% for the remainder of the month.
Q3: Can I keep my existing phone number when switching to TalknSurf’s VoIP service?
A3: Yes, TalknSurf can port your existing number to their network, provided it remains within the same geographic region. Alternatively, they can issue a new number if preferred.
Q4: What hardware is used in TalknSurf’s network infrastructure?
A4: TalknSurf’s network is powered by reliable Mikrotik hardware and software, ensuring a stable and efficient connection.
Q5: How can I contact TalknSurf for support?
A5: Support is available through various regional offices:
- Durban: 031 655 2351
- Pietermaritzburg: 033 812 2003
- Ballito: 032 815 1007
- Paulpietersburg, Pongola & outlying areas: 034 815 0007
After-hours support is accessible via SMS and WhatsApp at 061 823 8986.
