Softphone VIP — VoIP and cloud PBX provider in South Africa
Softphone VIP Pty Ltd has sold business voice since 2012, offering cloud PBX, SIP trunking, VoIP gateways, fax over VoIP and call centre systems from offices in Gauteng, the Western Cape and the Eastern Cape. The company publishes package pricing by line count rather than hiding it behind a quote form, and it sells connectivity too, with fibre, wireless air fibre and LTE options. Named clients include Mahindra South Africa, Citroen, Midas and Meltwater South Africa.
Key facts
| Who they are | A South African business voice provider trading since 2012, selling cloud PBX and SIP services with connectivity attached, from offices in three provinces |
| Voice services | Cloud PBX, SIP trunking, VoIP gateways, fax over VoIP, call centre solutions and value-added features including call forwarding, hunt groups and call recording |
| Also offers | Fibre internet, wireless air fibre and LTE connectivity, plus remote maintenance and support |
| Head office | Atterbury Estate, Block 3, 19 Frikkie De Beer Street, Menlyn Maine, Pretoria, per the company’s own site. Its Google Business Profile lists a different address at 25 Victoria Link, Route 21 Business Park, Centurion, so confirm which office you are dealing with |
| Coverage | The greater South Africa area, with offices in Gauteng, the Western Cape and the Eastern Cape |
| ICASA licence | No ICASA reference is published on the site. Ask which licensed operator carries the voice service if your procurement process records licence numbers |
| Pricing | Published by line count. Basic runs R899 per month for one line, Elite+ R3,499 for five lines and Business Pro R4,999 for ten lines. Connectivity is priced separately at R4,999 for LTE, R5,499 for wireless air fibre and R5,999 for fast fibre |
| Named clients | Mahindra South Africa, BP fuel stations, Citroen, Midas, Meltwater South Africa, GLI Africa, Waptec, Water Skills and Potatoes SA |
| Listed In | VoIP Providers |
Pricing you can compare before you call
Published pricing is rarer than it should be in South African business voice, and Softphone VIP puts its packages up by line count. That makes an early comparison possible without a sales conversation, which is worth something when you are shortlisting. Read the structure carefully: packages are sold per line rather than per extension, so a business with twelve people sharing four concurrent calls will size differently to one needing twelve simultaneous conversations. Connectivity prices sit at the enterprise end of the range, so price the line separately against dedicated ISPs before bundling. Since 2012 in a market this competitive is a reasonable track record, and the client list spans motoring, fuel and media rather than one narrow sector. Other providers are listed in the VoIP provider directory.
Who Softphone VIP is a fit for
- Businesses that want telephony pricing published before they enquire
- Companies needing SIP trunks or a gateway to keep existing PBX hardware
- Multi-province operations wanting voice and connectivity from one supplier
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Softphone VIP prices by line, so start there. Say how many concurrent calls you need rather than how many staff you have, whether existing numbers must port, whether a gateway has to connect legacy PBX hardware, and whether the internet line comes from the same supplier.
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Compare VoIP providers →Commonly asked questions
How much does Softphone VIP cost?
Packages are published by line count: R899 per month for one line on Basic, R3,499 for five lines on Elite+, and R4,999 for ten lines on Business Pro. Connectivity is priced separately from the voice packages.
How long has Softphone VIP been trading?
Since 2012, according to the company’s own site. That is a reasonable run in a market where many voice resellers do not last five years.
What is the difference between lines and extensions?
A line is a concurrent call path; an extension is a person or device. Twelve staff who rarely all phone at once may need far fewer lines than extensions, so count peak simultaneous calls before you buy.
Can it work with my existing PBX?
Yes, that is what the VoIP gateway and SIP trunking products are for. A gateway lets existing PBX hardware connect to a VoIP service, which avoids replacing a system that still works.
Where is Softphone VIP based?
The site gives Atterbury Estate, Block 3, 19 Frikkie De Beer Street, Menlyn Maine, Pretoria. The Google Business Profile lists a Centurion address at 25 Victoria Link instead, so confirm which office handles your account.
What happens to calls in a power outage?
Hosted voice stops when your router does. Put the router and switch on a UPS, and set calls to divert to mobile numbers automatically when the site drops. Ask for that to be configured at install.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 28 July 2026.