Smartz Solutions — contact centre provider in South Africa
Smartz Solutions sells a contact centre platform in three connected parts: Smartz Commz for voice and omnichannel interactions, Smartz Engage for the agents themselves, and Smartz Analyz for reporting. Bundling workforce management, e-learning, quality assessment, recruitment and time-and-attendance into the same platform as the calls is unusual, and it is what separates this from a conventional contact centre as a service product.
Key facts
| Who they are | A contact centre technology provider selling an integrated platform that covers customer interactions, agent management and analytics as one product |
| Voice services | Smartz Commz, described as a complete integrated voice and omnichannel platform with a single pane of glass for interactions, customer journey mapping, surveys, NPS, CSAT and CES dashboards, and real-time sentiment analysis |
| Also offers | Smartz Engage for employee engagement covering e-learning, quality assessment, compliance, time and attendance, recruitment and organisational hierarchy; and Smartz Analyz with real-time business intelligence dashboards, drill-down analytics and historical reporting |
| Head office | Not published on the site. The company’s Google profile places it on Mandeville Road |
| Coverage | Not published. As a cloud platform the practical question is the line quality at each agent location |
| ICASA licence | No ICASA reference is published. For a contact centre platform the licence usually sits with whichever carrier supplies the voice trunks |
| Pricing | Quote-based. Nothing is published, which is normal for contact centre platforms priced by seat, channel mix and module |
| Google profile | The company’s profile carries fewer than five reviews, below the threshold WhichVoIP uses to display a rating, so no rating card is shown |
| Listed In | Call Centre Providers |
Workforce management inside the same platform
Most contact centre platforms handle the calls and leave the people to a separate system, so quality scoring, training records, shift attendance and recruitment live in different tools that rarely talk to each other. Smartz puts them in one platform, and for an operation where agent turnover and coaching are the real cost drivers, that integration is the argument. Ask hard questions about it, though: whether each module is licensed separately, whether you can buy the interactions half without the people half, and how the e-learning and quality assessment actually work in practice rather than on a feature list. Real-time sentiment analysis is named specifically and is worth testing on a demo with your own audio. No pricing and no qualifying review sample exist, so ask for reference customers running at your scale. Compare alternatives in the call centre provider directory.
Who Smartz Solutions is a fit for
- Contact centres where agent coaching and turnover drive the real cost
- Operations wanting quality scoring and rostering in the same system as calls
- Businesses needing omnichannel interactions with sentiment analysis
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Ask whether the three modules are licensed separately, since you may not need all of them. Then say how many agent seats at peak, which channels matter, whether workforce management is a genuine requirement or a nice to have, and ask for a demo using your own call audio.
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Compare Contact Centre providers →Commonly asked questions
What are the three parts of the platform?
Smartz Commz handles voice and omnichannel customer interactions, Smartz Engage covers employee engagement including e-learning, quality assessment, compliance, time and attendance and recruitment, and Smartz Analyz provides real-time and historical reporting.
Can I buy just the contact centre part?
The platform is presented as three integrated components. Ask whether they are licensed separately, since a business that already has a workforce management system may not need Smartz Engage.
What is real-time sentiment analysis?
It assesses the emotional tone of a conversation as it happens, so supervisors can intervene on a call going badly rather than discover it afterwards. Ask for a demonstration using your own call audio, since accuracy varies with accent and line quality.
Why is no customer rating shown?
The company’s Google profile carries fewer than five reviews, below the threshold WhichVoIP uses. Ask for reference customers operating at a similar scale to yours instead.
What does it cost?
No pricing is published. Contact centre platforms are usually priced by agent seat, channel mix and module. Ask for a breakdown across all three rather than a single per-seat figure.
How long has Smartz Solutions been trading?
No founding year is published, so WhichVoIP does not state one. The site carries content dated 2025 and references a growing global partner programme.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 29 July 2026.