Smart Integrate — cloud PBX and managed connectivity provider in South Africa
Smart Integrate is a South African managed services provider that has run since 2019 under the banner of enterprise IT without the enterprise lock-in. Its cloud PBX is sold month to month on a per-extension basis, and the wider offer bundles bonded fibre, LTE backup, cloud hosting, security and managed print across offices in Johannesburg and Cape Town.
Key facts
| Who they are | A South African managed services provider trading as Smart Int (Pty) Ltd t/a Smart Integrate, established in 2019 and positioned around avoiding long vendor lock-in. It describes nine specialised divisions covering connectivity, cloud, security and IT support |
| Voice services | Smart Cloud PBX, priced per extension and sold month to month. Features named on the site are auto-attendant, ring groups, call recording and voicemail-to-email, working across desk phones, mobile apps and WhatsApp, with support for multiple sites |
| Connectivity | The company bonds two independent fibre connections and states sub-second failover between providers, with LTE as a further backup. It describes a multi-stage fallback where calls push to cellphone apps if desk phones are down, and drop back to GSM if data is unavailable |
| Power and continuity | On-site equipment is described as UPS protected, with 24/7 monitoring from a South African operations centre and all infrastructure hosted in South Africa. Continuity is the clearest theme in this company’s positioning |
| Also offers | Virtual servers, database hosting and offsite backups; cyber security monitoring and CCTV with AI; managed print, Microsoft 365 and WhatsApp Business; plus infrastructure audit and migration support |
| Pricing | Quote-based, on a per-extension month-to-month basis. No rand figures are published. The month-to-month structure is the notable commercial term here — get it confirmed in writing, along with what happens to any subsidised hardware if you leave early |
| Head office | Not publicly stated. The company publishes no street address, listing Johannesburg (010) and Cape Town (021) contact numbers instead. Its Google Business Profile carries the Johannesburg number but no street address either |
| Coverage | South Africa, with stated presence in Johannesburg and Cape Town and all infrastructure hosted locally |
| ICASA licence | No ICASA reference is published. The site does state POPIA compliance, which is a different regime covering personal data rather than electronic communications |
| Customer rating | 5.0 from 13 Google reviews. The profile’s phone number matches the Johannesburg number published on the company website exactly, so the entity match is confirmed |
| Listed In | Cloud PBX Providers |
The failover story is the actual product here
Every cloud PBX provider in South Africa will tell you their platform is reliable. Smart Integrate is more specific than most about what happens when things break, and the detail is worth reading closely because it describes the failure mode that actually kills a cloud phone system. Two independent fibre lines are bonded rather than one line with a spare, so a provider outage moves traffic across in under a second instead of dropping calls while someone reboots a router. Below that sits LTE, and below that a fallback where calls push to mobile apps and then to GSM if data is gone entirely. Combined with UPS-protected equipment on site, that is a coherent answer to load shedding and to the more common problem of a single fibre provider having a bad afternoon. Test it rather than take it. Ask which two providers supply the bonded lines, because two circuits from the same underlying network are one circuit wearing a hat. Ask whether sub-second failover is contractual or descriptive, and ask what the month-to-month term means for any handsets supplied up front. Compare the wider market in the cloud PBX directory.
Who Smart Integrate is a fit for
- Businesses that cannot afford voice downtime and want redundancy built into the line, not just the platform
- Companies wanting to avoid long contracts, since the offer is month to month
- Buyers looking for one supplier across phones, connectivity, cloud and IT support
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Push on the redundancy detail, because it is the strongest part of this offer and the easiest to overstate. Ask which two networks supply the bonded fibre lines, whether the sub-second failover figure is contractual, and what the month-to-month term means for handsets supplied at the start. Give your site count and extension numbers for an accurate per-extension quote.
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Compare Cloud PBX providers →Commonly asked questions
What does Smart Integrate cost?
Cloud PBX is priced per extension on a month-to-month basis, but no rand figures are published. Ask for the per-extension rate and confirm the month-to-month term in writing.
How does Smart Integrate handle load shedding?
It describes UPS-protected on-site equipment, LTE backup behind bonded fibre, and a fallback where calls push to cellphone apps and then to GSM if data is unavailable. Ask how long the UPS is rated to hold your equipment.
What is bonded fibre?
Two independent fibre connections run together rather than one line with a manual spare, so traffic moves to the working circuit automatically. Ask which two networks supply them, because two circuits riding the same underlying infrastructure do not give you real redundancy.
When was Smart Integrate established?
In 2019. It trades as Smart Int (Pty) Ltd t/a Smart Integrate.
Where is Smart Integrate based?
It publishes no street address, listing Johannesburg and Cape Town contact numbers and stating all infrastructure is hosted in South Africa. Worth asking for a physical address if that matters to your procurement.
What is Smart Integrate rated?
5.0 from 13 Google reviews. The Google profile carries the same Johannesburg number published on the company website.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 31 July 2026.