Smart Communication — hosted VoIP and cloud PBX provider in Cape Town
Smart Communication is a Cape Town hosted voice provider working out of Woodstock, with a second office in Johannesburg and Level 2 B-BBEE status. It sells hosted VoIP and cloud PBX with call recording and low-cost routing for outbound calls, and it keeps Telkom number retention on the list, which is often the sticking point in a voice move. Support is stated as 24/7/365. Around the phones it also does fibre, business-grade WiFi and network cabling.
Key facts
| Who they are | Smart Communication, a Cape Town provider of hosted VoIP and cloud PBX to South African businesses, with offices in Cape Town and Johannesburg and Level 2 B-BBEE contributor status |
| Voice services | Hosted VoIP and cloud PBX systems, business VoIP, call recording, low-cost routing for outbound calls, Telkom number retention, and call centre planning and consulting |
| Also offers | Fibre internet connectivity, business-grade WiFi and network cabling |
| Head office | 187 Sir Lowry Road, Woodstock Quarter, Upper Ground, Woodstock, Cape Town, as published on its site. Its Google Business Profile lists a different Cape Town address on the same phone number, so confirm the current office before visiting |
| Coverage | National from Cape Town and Johannesburg offices. Hosted voice reaches any address with a suitable internet line |
| Support | Stated as 24/7/365. Ask what that covers in practice: a monitored inbox, a duty phone, or an engineer able to make changes at 2am |
| ICASA licence | No ICASA reference is published. Ask for it in writing if procurement records licence numbers |
| Pricing | Quote-based. No per-extension or per-minute figures are published |
| Customer rating | Its own Google profile shows 3.7 from 3 reviews, below the five-review floor WhichVoIP requires before displaying a rating. A separately named company at the same street address carries its own rating, which is not this provider and is not shown here |
| Listed In | Cloud PBX Providers |
Keeping the number you already advertise
Telkom number retention gets a line of its own on this provider’s service list, and that is not a trivial detail. Most businesses stall on a voice migration for one reason, which is the fear of losing the number printed on their vehicles, invoices and signage. A provider that names porting explicitly is at least treating it as core work rather than an afterthought, though you should still get the porting timeline and the fallback plan in writing before you commit. Low-cost routing is the other item worth understanding: it steers each outbound call over whichever route is cheapest for that destination, which is where the saving on a high-volume outbound operation actually comes from. Call recording is included in the offer, which matters if you sit under FAIS or POPIA obligations. On the 24/7/365 support claim, ask what a 2am call reaches. Compare the wider market in the cloud PBX directory.
Who Smart Communication is a fit for
- Cape Town and Johannesburg businesses porting an established Telkom number
- High outbound-volume operations that benefit from least-cost routing
- Companies needing call recording for compliance or dispute resolution
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List the numbers you need ported and ask for the porting timeline and the fallback if a port is delayed, since that is the real risk in a voice move. Give your extension count and monthly outbound call spend so least-cost routing can be quoted against what you pay now, and confirm whether call recording is included or billed separately.
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Compare Cloud PBX providers →Commonly asked questions
Can Smart Communication keep my existing Telkom number?
Telkom number retention is listed as one of its services. Ask for the porting timeline in writing and what happens if a port is delayed, since that is where voice migrations usually go wrong.
What is low-cost routing?
It routes each outbound call over the cheapest available path for that destination. On a business making high call volumes this is normally where the monthly saving comes from.
Where is Smart Communication based?
The site publishes 187 Sir Lowry Road, Woodstock Quarter in Cape Town, and the company also has a Johannesburg office. Its Google profile lists a different Cape Town address, so confirm which office to visit.
Does Smart Communication offer call recording?
Yes. Call recording is part of the hosted voice offering, which is relevant for businesses with compliance or dispute-resolution requirements.
What support does Smart Communication provide?
Support is stated as 24/7/365. Worth asking what an after-hours call actually reaches, whether that is a monitored mailbox, a duty phone or an engineer who can make changes.
What does Smart Communication cost?
No pricing is published. Ask for the cost per extension, the call rates by destination, and whether call recording and least-cost routing are included or charged separately.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 29 July 2026.