ReDefine IT Solutions — VoIP and hosted PBX provider in Midrand
ReDefine IT Solutions was established in March 2015 as a Level 1 B-BBEE woman-owned technology company, and works from Midrand with a branch in the Eastern Cape. VoIP, hosted PBX and SIP trunks sit inside a broader ICT practice covering managed services, cyber security, networking, backups and hosting, with vendor accreditations from HP, Microsoft, Dell, Lenovo, Canon, Commvault, ESET, Sophos and Kaspersky.
Key facts
| Who they are | A Gauteng ICT company describing itself as a Level 1 B-BBEE woman-owned technology company, established in March 2015, with a head office in Gauteng and a branch in the Eastern Cape |
| Voice services | VoIP telephone solutions, hosted PBX and SIP trunk services, sold alongside the managed IT rather than as a standalone product line |
| Also offers | Managed services, solutions architecture, backup as a service, networking and WiFi, storage, enterprise and cyber security, infrastructure, and website hosting and maintenance |
| Accreditations | The company lists vendor accreditations from HP, Microsoft, Dell, Canon, Commvault, ESET, Sophos, Kaspersky and Lenovo, and describes itself as an AWS Consulting Partner. Accreditations are worth confirming against each vendor’s own partner directory if they matter to a tender |
| Head office | 55 Richards Drive, Halfway House, Midrand, 1685, per the company’s Google Business Profile. The website names Gauteng and an Eastern Cape branch without publishing street addresses |
| Coverage | Gauteng, North West, KwaZulu-Natal and the Eastern Cape for on-site work. Hosted voice runs wherever there is a stable connection |
| Customer rating | 4.8 from 66 Google reviews on a domain-matched profile. The profile independently carries the “identifies as women-owned” attribute, which corroborates the ownership claim on the site |
| Pricing | Quote-based for voice, which the company pitches on cutting a phone bill by up to 30%. Website hosting is the one line with a published figure, from around R18 a month. Treat the saving claim as a starting point for a like-for-like comparison rather than a number to bank |
| ICASA licence | No reference is published. As a VoIP reseller the calls ride a licensed carrier, so ask which entity that is when you request a quote |
| Listed In | VoIP Providers |
Buying voice from the people who already run your IT
VoIP rides your internet line, so the practical coverage question is whether the connection at each site can carry the calls and what happens to inbound calls when it cannot. ReDefine sells voice inside a managed-IT practice rather than beside it, and for a small or mid-sized business that is the real argument here. When the phones go quiet the cause is usually the network, and one supplier who owns both ends removes the familiar afternoon spent watching two vendors point at each other. Two things to press on. The 30% saving claim needs a like-for-like comparison against your current bill, including line rental, per-minute rates and any handset finance, because savings quoted against a legacy Telkom line and savings quoted against a modern VoIP contract are very different numbers. And the vendor accreditation list is long enough to be a genuine differentiator in a tender, so confirm the ones you care about in the vendor’s own partner directory. The 4.8 across 66 reviews is a solid, current sample for a company of this size, and the Google profile independently carrying the women-owned attribute is useful if B-BBEE scoring matters to your procurement. Compare providers in the VoIP directory.
Who ReDefine IT Solutions is a fit for
- Gauteng and Eastern Cape SMEs wanting phones and IT support from one accredited supplier
- Procurement that scores B-BBEE, where Level 1 woman-owned status carries weight
- Businesses replacing a legacy PABX who also need the network and security work done
Get quotes for VoIP and business phone systems
Two ways forward, both free for buyers and with no obligation — WhichVoIP doesn’t take a cut from your contract.
Get up to 3 quotes
Ask for the VoIP quoted as its own line item with a per-extension monthly cost and a published per-minute rate card, so the 30% saving claim can be tested against your current bill line by line. Confirm which licensed carrier terminates the calls, and get the porting window for your existing numbers in writing. If B-BBEE scoring matters, request the current certificate rather than relying on the website claim.
Get up to 3 quotes →Or request a single callbackFree for buyers. We don’t take a cut from your contract.
Weigh up the alternatives
Weigh these top-rated South African business telecoms providers side by side, ranked by WhichVoIP score.
Compare VoIP providers →Commonly asked questions
When was ReDefine IT Solutions established?
March 2015. The company describes itself as a Level 1 B-BBEE woman-owned technology company with a head office in Gauteng and a branch in the Eastern Cape.
What voice services does ReDefine IT offer?
VoIP telephone solutions, hosted PBX and SIP trunk services, sold alongside managed IT, networking, security and backup rather than as a standalone product.
What does ReDefine IT charge for VoIP?
Pricing is quote-based. The company pitches a saving of up to 30% on a phone bill, which is worth testing against your current invoice line by line. Website hosting starts at around R18 a month.
Where does ReDefine IT operate?
Head office in Midrand with an Eastern Cape branch, servicing Gauteng, North West, KwaZulu-Natal and the Eastern Cape. Hosted voice works wherever the connection is stable.
Is ReDefine IT B-BBEE accredited?
The company states Level 1 B-BBEE woman-owned status, and its Google Business Profile independently carries the women-owned attribute. Ask for the current certificate if procurement scoring depends on it.
What vendor accreditations does ReDefine IT hold?
The site lists HP, Microsoft, Dell, Canon, Commvault, ESET, Sophos, Kaspersky and Lenovo, plus AWS Consulting Partner status. Confirm any that matter in the vendor’s own partner directory.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 31 July 2026.