ProSysCom — cloud PBX and IT provider in Pietermaritzburg
ProSysCom has operated in KwaZulu-Natal since its establishment in 1990, which makes it the oldest business in this batch and one of the oldest in the directory. It works from Campsdrift Park in Pietermaritzburg and offers cloud PBX, on-premise PBX and Microsoft Teams Direct Routing as three distinct paths, alongside connectivity, cloud, security, development and backup power. Its Google profile carries 4.5 from twenty-four reviewers.
Key facts
| Who they are | A KwaZulu-Natal IT company established in 1990, selling business telephony within a full technology and support offering |
| Voice services | Cloud PBX, on-premises PBX and Microsoft Teams Direct Routing, offered as three separate paths rather than a single product |
| Also offers | Broadband and fibre connectivity, cloud backup, domain hosting, Microsoft 365 and Azure, private and public cloud, access control, antivirus, CCTV, email security, firewalls, app and website development, network and wireless infrastructure, IT support, hardware, and backup power including generators, inverters and UPS |
| Head office | Not published as a street address on the site. ProSysCom’s Google profile places it at Unit 14, Campsdrift Park, 3 Brayford Road, Camps Drift, Pietermaritzburg, 3201 |
| Coverage | KwaZulu-Natal is the stated region. No further breakdown is published |
| ICASA licence | No ICASA reference is published. For a cloud PBX and Teams Direct Routing provider the ECS licence normally sits with the underlying trunk supplier |
| Pricing | Quote-based. Nothing is published, which is normal for an IT relationship priced across several service lines |
| Three voice paths | Offering cloud, on-premise and Teams as distinct options is unusual. Each has a different cost profile and a different answer to what happens if you change supplier, so ask which is being proposed and why |
| Listed In | Cloud PBX Providers |
Thirty-five years, and three ways to buy a phone system
Established in 1990 means ProSysCom has sold businesses their phone systems through the entire transition from copper PABX to cloud, and it still offers all three current options: hosted in the cloud, on your premises, or built into Microsoft Teams. That is worth using. Ask the company to explain why it would recommend one over the others for your specific setup, because a supplier with no preference to defend usually gives a more useful answer than one selling a single platform. The on-premise option in particular matters in KwaZulu-Natal, where a site with unreliable connectivity keeps internal calls working through an outage. Backup power sitting in the same service list is a related and practical detail. Compare alternatives in the cloud PBX directory.
Who ProSysCom is a fit for
- KZN businesses weighing cloud against an on-premise phone system
- Companies already on Microsoft 365 considering Teams calling
- Sites that need backup power planned alongside the phone system
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Ask ProSysCom to argue for one of its three voice paths for your specific setup, since it sells all three. Then give the extension count, the connectivity at each site, whether numbers must be ported, and whether backup power or security work belongs in the same project.
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Compare Cloud PBX providers →Commonly asked questions
How long has ProSysCom been trading?
The company states establishment in 1990, which is around thirty-five years and makes it one of the oldest businesses in this directory.
Which should I choose: cloud PBX, on-premise or Teams?
ProSysCom offers all three, so ask it to recommend one for your setup and explain why. Broadly, cloud is simplest, on-premise keeps internal calls alive during an internet outage, and Teams suits a business already living in Microsoft 365 but ties the two together.
What is Microsoft Teams Direct Routing?
It connects Teams to the public phone network through a provider rather than through Microsoft’s own calling plans, usually at lower cost and with more routing control. It only makes sense if your business already uses Teams.
Where is ProSysCom based?
The site does not publish a street address. The Google profile places it at Unit 14, Campsdrift Park, 3 Brayford Road, Camps Drift, Pietermaritzburg.
Does ProSysCom supply backup power?
Yes. Generators, inverters and UPS are a named service line. That matters for a phone system, since cloud voice dies with the router unless the network equipment is on backup.
What does it cost?
No pricing is published. Ask for the telephony line itemised separately from IT or power work, with the per-extension charge, call rates and any hardware cost shown individually.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 28 July 2026.