Pinnacle Systems is a South African provider of PBX, PABX, VoIP, and IP phone solutions, delivering communication systems that are cost-effective, reliable, and adaptable to modern business needs. With decades of experience in designing and deploying telephony infrastructure, Pinnacle Systems equips organisations with everything from traditional switchboards to advanced VoIP platforms, ensuring seamless connectivity across offices, branches, and remote teams.

By combining enterprise-grade hardware with feature-rich telephony software, Pinnacle Systems enables businesses to simplify communication, reduce telecom costs, and scale operations without complexity. Their focus on flexibility and customer-centric service makes them a trusted partner for organisations of all sizes.

Services Offered by Pinnacle Systems

PBX & PABX Systems
Robust and scalable business switchboards tailored to organisations of all sizes, supporting both analogue and digital environments.

VoIP Solutions
Cost-saving VoIP telephony services that replace outdated landlines with high-quality, internet-driven calling.

IP Phones & Handsets
Wide range of modern IP phones and hardware designed for reliability, ease of use, and compatibility with VoIP systems.

Hosted & Cloud PBX
Cloud-hosted solutions that eliminate on-site infrastructure and maintenance, with scalability to grow as your business does.

Call Management Features
Call forwarding, voicemail-to-email, conferencing, call queues, and more — all designed to streamline communication.

Installation & Support Services
End-to-end support including consultation, installation, configuration, and ongoing technical assistance.

Ideal Customers

  • Small to Medium Businesses seeking affordable and reliable phone systems
  • Enterprises requiring large-scale PBX or VoIP infrastructure
  • Contact Centres needing call management features and scalable telephony solutions
  • Hybrid & Remote Teams wanting mobility and seamless connectivity
  • Businesses Migrating from Legacy Systems to modern, cloud-ready communication tools

Customer Feedback

Pinnacle Systems is praised for its friendly and welcoming service, with customers highlighting the professionalism and efficiency of the team. Reviews note fast turnaround times and a consistently positive customer experience. While most feedback is brief, the overall sentiment reflects reliability, professionalism, and strong client service, contributing to their high 4.8-star rating.

FAQs

1. Do Pinnacle Systems solutions support remote work?
Yes. With VoIP and cloud PBX options, your team can stay connected whether they’re in the office, at home, or on the move.

2. Can we upgrade our existing PBX instead of replacing it?
In most cases, yes. Pinnacle Systems can integrate new VoIP features into your existing PBX infrastructure.

3. What type of hardware do you supply?
They offer a full range of IP phones, headsets, and supporting hardware from leading brands.

4. Will this save us money compared to traditional landlines?
Absolutely. VoIP significantly reduces call costs, particularly for long-distance and international calls.

5. Is technical support local?
Yes. Pinnacle Systems provides South African-based installation, maintenance, and ongoing support.