Open Communications is an independent communications solutions provider in South Africa, specialising in integrating best-in-class technologies with real-world applications. The company is dedicated to delivering true business value through exceptional service and innovative solutions.
What Services You Can Get from Open Communications
Open Communications offers a comprehensive range of services designed to meet diverse business communication needs:
- Telephony & Voice: Providing traditional and hybrid Private Branch Exchange (PaBX) systems, centralised and virtualised solutions, secure IP telephony, and SIP trunking to reduce costs.
- Cloud & Hosted Solutions: Offering virtual PaBX, bespoke private cloud solutions, and flexible, operational expenditure-driven communications as a service.
- Contact Centre Solutions: Delivering on-premise or hosted solutions aimed at improving customer service, including call recording and managed campaigns.
- Collaborative Workspace: Enhancing teamwork with applications that unify voice, video, chat, screen sharing, and file storage, integrated with existing telephone infrastructure.
- Data & Connectivity: Providing fibre to business, licensed spectrum wireless, and Voice over LTE services to ensure robust and reliable connectivity.
- Digital Document Management: Supplying multifunction devices for fax, print, and scan, along with document capture, archiving, and workflow management solutions.
- Security: Implementing Sophos Enterprise Firewall, CCTV, access control, and Session Border Controllers to safeguard business communications.
- Open Training Academy: Offering online training and certification programs, including Unify partner and end-user training, as well as Microsoft Office 365 training.
- Responsible & Reliable Energy: Providing solar photovoltaic (PV), grid-tied and hybrid systems, and backup solutions through the Open Energy Group.
Ideal Customer Profile
Open Communications caters to a wide array of clients, including:
- Small to Medium Enterprises (SMEs): Seeking scalable and cost-effective communication solutions to enhance operational efficiency.
- Large Corporations: Requiring integrated and secure communication infrastructures to support extensive operations and remote teams.
- Contact Centres: Aiming to improve customer interactions through advanced telephony and data management solutions.
- Educational Institutions: Looking to implement collaborative tools and secure networks to facilitate learning and administration.
Customer Feedback
Clients have expressed high satisfaction with Open Communications’ services. Reviews highlight the company’s professionalism, integrity, and passion for delivering tailored solutions. One client noted, “We had no reservations in selecting Open Communications to upgrade our Siemens PaBX. They may be a fresh, new business but we have had relationships with the people for over 20 years.” Another client stated, “Open Communications has already been able to deliver what our incumbent provider struggled to do. I am very impressed.”
Employees also commend the positive work environment, with one stating, “Love working at this company, management the best, just a pity the company went through restructuring and our department closed down.”
Commonly Asked Questions
Q: How can I determine which communication solution is best for my business?
A: Open Communications employs an iterative approach called the Open Services Architecture, which involves listening to your business challenges, providing consultative advice, designing tailored solutions, integrating new technologies with existing systems, and optimising the communications environment to deliver ongoing value.
Q: Does Open Communications offer support after implementation?
A: Yes, they provide comprehensive support services, including day-to-day management, system optimisation, and maintenance to ensure dependable communications that can grow and adapt to your changing business needs.
Q: Can Open Communications assist with training for new communication systems?
A: Through the Open Training Academy, they offer online training and certification programs to ensure your team is proficient in using new communication tools and technologies.
By partnering with Open Communications, businesses can expect innovative, reliable, and tailored communication solutions that drive efficiency and growth.
