One Mile Telecoms is a service-driven Information and Communication Technologies (ICT) solution provider in South Africa. The company’s mission is to achieve a reputation for quality, high standards, and reliability in the ICT industry. They focus on delivering outstanding customer service through proactive management of IT infrastructure and internet requirements, specialising in data and voice solutions for enterprises and government institutions.

Services

One Mile Telecoms offers a comprehensive range of services tailored to meet the diverse needs of their clients:

Fibre to the Home (FTTH)

FTTH involves the installation and use of optical fibre from a central point directly to individual buildings, such as residences, to provide high-speed internet access. The service includes unshaped internet access, month-to-month contracts, no throttling, synchronous connections with speeds up to 100Mbps, uncapped internet access, a 1:1 contention ratio, and turn-key connectivity solutions.

Fibre to the Business (FTTB)

One Mile Telecoms provides Fibre Internet Access Services that offer cost-effective, high-availability connectivity solutions directly to businesses. These services empower businesses, both large and small, to achieve more while optimising costs.

Voice over Internet Protocol (VoIP)

Their VoIP services offer several advantages, including reduced telephone bills with per-second billing from the first second, scalability with the ability to transmit multiple phone calls over one broadband line, increased capacity by adjusting telephony capacity using software and bandwidth, number porting from any network, complete mobility allowing calls from anywhere with an internet connection, and lifetime number retention regardless of the connectivity provider.

Wi-Fi Analytics

One Mile Telecoms also offers Wi-Fi analytics services, enabling businesses to monetise their Wi-Fi infrastructure. This service provides insights into user behaviour and network performance, helping businesses make informed decisions to enhance customer experience and operational efficiency.

Ideal Customer Profile

One Mile Telecoms caters to a diverse clientele, including:

  • Residential Users: Individuals and families seeking reliable and high-speed internet connectivity for work, entertainment, and education.
  • Small and Medium Enterprises (SMEs): Businesses requiring dependable internet and voice services to support daily operations and communication needs.
  • Large Corporations: Enterprises looking for scalable and secure connectivity solutions to manage extensive data and voice communications.
  • Government Institutions: Public sector organisations needing robust ICT solutions to facilitate efficient public services.

Customer Feedback

Customer reviews for One Mile Telecoms present a mixed picture. Some customers have reported positive experiences, highlighting reliable internet service and good communication during downtimes. However, others have expressed dissatisfaction, citing issues such as poor customer care, unresolved Wi-Fi problems over extended periods, and subpar internet service. These mixed reviews suggest that while some customers are satisfied, there are areas where the company could improve, particularly in customer support and service reliability.

FAQs

1. What areas does One Mile Telecoms serve?
One Mile Telecoms provides services across various regions in South Africa. For specific coverage information, it is advisable to contact them directly.

2. What contract terms are available for FTTH services?
They offer month-to-month contracts for FTTH services, providing flexibility without long-term commitments.

3. Can I port my existing phone number to One Mile Telecoms’ VoIP service?
Yes, you can port your current number from any network to their VoIP service.

4. How can I contact One Mile Telecoms for support?
For general information, you can reach them at 086 006 1006 or info@1mile.co.za. For after-hours support, contact their help desk via support@1mile.co.za or WhatsApp at 067 400 1177.

5. What is the typical installation time for FTTH services?
Installation times can vary. For precise timelines, it’s best to contact One Mile Telecoms directly.

6. Do their internet services have data caps?
No, their internet services are uncapped, providing unlimited data usage.

7. What measures are in place to ensure service reliability?
They focus on proactive management of IT infrastructure and internet requirements to ensure reliable service delivery.

One Mile Telecoms strives to be the connectivity partner of choice, offering tailored solutions to meet the unique needs of each client.