NGN Telecoms — IP fax, carrier software and digitisation provider in Benoni, South Africa
NGN Telecoms is a software and digitisation company rather than a business phone system provider, and the distinction matters before you enquire. It sells no extensions, no call minutes and no cloud PBX. What it does run is two IP fax platforms, ColtFax and IPFAX, the second built specifically to rescue fax numbers stranded by analogue decommissioning, alongside the Ajel document-digitisation platform and revenue software written for tier 1 and tier 2 carriers. The NGN Group states a 22-year track record.
Key facts
| Who they are | NGN Telecoms, part of the NGN Group, a South African telecommunications software and digitisation company based in Benoni. The company states its origins are in the telecommunication industry and that it develops revenue-generating solutions for tier 1 and tier 2 carriers |
| What they do NOT sell | Business phone systems, cloud PBX, extensions, SIP trunks or call minutes. Nothing on the site offers a hosted or on-premise telephone system, so a buyer shopping for office telephony is looking at the wrong company. This listing exists because NGN is a real South African telecoms business people search for by name |
| IP fax services | Two platforms. ColtFax is an enterprise fax platform offered on secure, scalable external and private cloud options, positioned as a like-for-like replacement for an existing enterprise fax system with faxes integrated into workflows. IPFAX migrates an existing fax number onto an IP platform, in two forms: IPFAX to mail sends and receives faxes as email attachments, while IPFAX to device keeps the multifunctional device in the loop |
| Analogue decommissioning | IPFAX exists specifically, in the company’s own words, to combat the loss of fax numbers due to the analogue decommissioning initiative. If a published fax number is stranded by the copper switch-off, keeping that number rather than reprinting it across your marketing is the problem this product addresses |
| Ajel digitisation | Ajel digitises both paper records and the paper-generating processes behind them. The company applies artificial intelligence to metadata captured from paper moving through a client’s multifunctional devices to work out where the paper problem actually sits. It is sold either as an end-to-end managed solution or as individual implementations |
| Carrier software | The in-house development team works to a methodology the company calls DECOSS, for Digital Eco-system Software. This is the tier 1 and tier 2 carrier side of the business rather than anything an end-customer buys off a shelf |
| Head office | The site publishes 53 O’Reilly Merry Street, Rynfield, Benoni. The Google Business Profile on the same phone number and the same domain gives 19 Edward Street, Westdene, Benoni, 1501. Both are in Benoni; confirm which one takes visitors |
| Coverage | Not publicly stated as a service footprint. The carrier work is described as serving a host of tier 1 and tier 2 carriers without naming territories |
| Founded | Not publicly stated. The company states an established 22-year track record in telecommunications and digitisation, which is a tenure claim rather than a founding date, so no founding year is stated here |
| ICASA licence | No ICASA reference is published. A software and platform business of this shape would not necessarily need an ECS or ECNS licence, but IP fax with number migration is worth asking about — establish who holds the licence under which your migrated number sits |
| Pricing | Quote-based. No Rand figures are published. The only published commercial claim is ColtFax delivering a minimum 30% reduction against an existing enterprise fax system’s overall cost, which is the company’s own figure |
| Customer rating | The company’s Google Business Profile carries no reviews, so no rating is shown on this page. WhichVoIP publishes Google ratings only, and only above a five-review threshold |
| Listed In | VoIP Providers |
The fax number nobody planned for
Analogue decommissioning is doing something quietly awkward to South African businesses. Voice moved to IP years ago and most companies handled it, but the fax number on the letterhead, on the invoices, in the client database and in every regulator submission for the last two decades was nobody’s project. When the copper line under it goes away, the number goes with it. IPFAX is built for exactly that moment, migrating the number onto an IP platform so it keeps working, either into a mailbox or back into the multifunctional device the office already uses. ColtFax addresses the larger version of the same problem, replacing an enterprise fax platform outright and folding the documents into workflows instead of leaving them on a machine in a corridor. Note the IPFAX to device option needs the device configured before the account is activated, so this is a scheduled migration rather than a same-day switch. None of this is a phone system, and NGN does not pretend it is. If office telephony is what you actually need, compare that separately in the VoIP provider directory.
Who NGN Telecoms is a fit for
- Organisations whose published fax number is at risk from analogue decommissioning
- Enterprises running heavy paper-based records or workflows that want them digitised
- Tier 1 and tier 2 carriers looking for revenue-generating platform software
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NGN Telecoms sells software and IP fax platforms rather than a business phone system, so if you need extensions, call minutes or a cloud PBX, the request below routes to South African voice providers instead. Say how many extensions and sites you need and whether the internet line should be quoted with it. If the fax number is the real problem, raise that separately with NGN and ask who holds the licence covering the migrated number.
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Compare VoIP providers →Commonly asked questions
Does NGN Telecoms provide VoIP or a business phone system?
No. NGN sells no extensions, call minutes, SIP trunks or cloud PBX, and nothing on its site offers office telephony. It is a telecoms software and digitisation company. Its two IP fax platforms are the part of the range that touches business voice infrastructure.
What is IPFAX and why would I need it?
IPFAX migrates an existing fax number onto an IP platform. The company states it was created to combat the loss of fax numbers due to the analogue decommissioning initiative, so it matters if you have a published fax number that would otherwise disappear with the copper line. It comes in two forms: IPFAX to mail, where faxes arrive and are sent as email attachments, and IPFAX to device, which keeps your multifunctional device in use.
What is the difference between ColtFax and IPFAX?
ColtFax is an enterprise fax platform meant to replace an existing enterprise fax system, offered on external and private cloud options, with faxes integrated into workflows. IPFAX is narrower and is about keeping a specific fax number alive on IP. ColtFax is the platform decision; IPFAX is the number-survival decision.
What is Ajel?
Ajel is NGN’s digitisation platform. It digitises paper records and the processes that keep generating paper, and the company applies artificial intelligence to metadata captured from paper flowing through a client’s multifunctional devices to identify where the paper problem sits. It is sold as an end-to-end managed solution or as individual implementations.
Where is NGN Telecoms based?
In Benoni, Gauteng. The site publishes 53 O’Reilly Merry Street in Rynfield, while the Google profile on the same phone number and domain gives 19 Edward Street in Westdene. Both are Benoni addresses.
How long has NGN Telecoms been operating?
The NGN Group states an established 22-year track record in the telecommunication and digitisation industry. No founding year is published, so this listing reports the tenure claim rather than converting it into a date.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 29 July 2026.