Established in 2007, iUncapped is a privately-owned Internet Service Provider (ISP) based in Howick, Midlands. Over the past 14 years, the company has focused on connecting hard-to-reach and outlying areas through its extensive wireless and fibre networks. By partnering with multiple fibre network providers, iUncapped ensures that clients receive high-speed, reliable internet connections nationwide. The company’s mission is to make affordable, uncapped, and unshaped internet accessible to all, thereby opening doors of opportunity for many to have the globe at their fingertips.
What Services You Can Get from iUncapped
iUncapped provides a range of internet services tailored to meet diverse user needs:
- Fibre Connectivity: In collaboration with providers like MetroFibre Networks and Fibre Suburb Networks, iUncapped offers lightning-fast fibre connections nationwide. Clients can choose from various packages, including speeds of 25 Mbps, 50 Mbps, and 100 Mbps, all of which are uncapped and unshaped. The company provides month-to-month contracts, free standard installation, and a free-to-use router, ensuring flexibility and value for clients.
- Wireless Connectivity: For areas not covered by traditional cable networks, iUncapped’s wireless services offer a viable alternative. With over 50 sites covering the Midlands and surrounding regions, the company provides packages starting from R190.00 per month. These wireless connections are uncapped, unshaped, and come with the flexibility of month-to-month contracts. Clients can upgrade or downgrade their packages with ten days’ notice, accommodating changing needs.
- Community Initiatives: Demonstrating a strong commitment to community development, iUncapped sponsors internet connections to schools in rural Midlands areas and provides consistent connectivity to local security providers. This community-focused approach underscores the company’s dedication to inspiring and supporting its local community through connectivity.
Ideal Customer Profile
iUncapped’s services are ideal for:
- Home Users: Families and individuals seeking reliable and fast internet for streaming, online gaming, remote work, and general browsing. The uncapped and unshaped nature of the connections ensures a seamless online experience without data limitations.
- Businesses: Small to medium-sized enterprises (SMMEs) that require stable and high-speed internet to support daily operations, video conferencing, and data transfers. iUncapped offers public IP address allocation for businesses, ensuring secure and efficient online operations.
- Rural Communities: Residents in outlying or hard-to-reach areas where traditional cable networks are unavailable. iUncapped’s wireless services provide these communities with dependable internet access, bridging the digital divide.
Customer Feedback
iUncapped has received positive reviews on platforms like Hellopeter, reflecting its commitment to exceptional customer service and reliable connectivity. Users frequently praise the company’s quick support and dependable internet performance. One customer noted, “Calls are always quickly answered or returned day or night. I very rarely have had any downtime with them as they own and constantly maintain their own network.” Another review highlighted, “Quick support and reliable Internet. The company is based in Howick Midlands and focuses on density instead of distance.” These testimonials underscore iUncapped’s dedication to maintaining high service standards and customer satisfaction.
Commonly Asked Questions
Q: How do I check if iUncapped’s services are available in my area?
A: Visit iUncapped’s website and use the coverage map tool to determine service availability in your location. For wireless services, a signal test may be conducted at your property to ensure optimal connectivity.
Q: What is the installation process for iUncapped’s services?
A: After selecting a package, submit your information through the website. iUncapped will arrange the installation and activation of your connection. For wireless connections, a receiver will be installed at your home that links directly to iUncapped’s tower with line of sight. For fibre connections, the installation process involves setting up a fibre point in your home and connecting it to the network.
Q: Does iUncapped offer customer support?
A: Yes, iUncapped provides exceptional support through various channels, including a dedicated help desk available 24/7, 365 days a year. Clients can reach out via phone or email to receive prompt assistance with any technical issues or service inquiries.
Q: Are there any contracts or long-term commitments required?
A: iUncapped offers month-to-month contracts, providing clients with the flexibility to upgrade or downgrade their packages as needed. There are no long-term commitments, allowing customers to adjust their services according to their changing requirements.
Q: What equipment is provided with the service?
A: iUncapped provides a free-to-use router with their fibre packages and installs the necessary receiver equipment for wireless connections. The equipment is configured and tested during installation to ensure optimal performance.
By choosing iUncapped, customers can expect high-quality internet solutions backed by a commitment to service excellence and community engagement. The company’s focus on reliability, affordability, and flexibility makes it a preferred choice for internet services in the Midlands and beyond.
