iSite Computers is a South African managed service provider (MSP) specialising in delivering fully managed IT services and support to small and medium-sized businesses (SMBs). Founded in 2008, the company has evolved from basic computer troubleshooting to offering 24/7 IT network monitoring, ensuring clients’ operations run smoothly without interruption. Their mission is to proactively protect, monitor, and manage IT systems, allowing businesses to focus on their core activities while they handles their IT infrastructure.

Services

They provides a wide array of services tailored to meet the diverse needs of their clients:

Managed Data Backup & Disaster Recovery

Recognising the critical importance of data integrity, they offers cloud-based data backup solutions. These services ensure that client data is regularly backed up, verified, and encrypted off-site, providing maximum protection. In the event of data loss or system failure, their remote engineers can swiftly restore IT systems, minimising downtime and maintaining business continuity.

Managed IT Security

As IT infrastructures grow, so do potential security threats. iSite Computers addresses this by safeguarding data, assets, uptime, and users through comprehensive IT security measures. Their services encompass core systems, cloud environments, mobile devices, email platforms, firewalls, and VPNs. By detecting vulnerabilities, monitoring threats, and responding to malicious activities, they ensure clients’ IT environments remain secure.

IT Vendor Management

Managing multiple IT vendors can be challenging for businesses. iSite Computers simplifies this process by acting as the primary point of contact for all IT vendor interactions. They evaluate, negotiate, supervise, and collaborate with vendors on behalf of their clients, ensuring efficient and effective vendor relationships that align with business objectives and budgets.

Proactive Monitoring & Maintenance

To prevent potential IT issues, iSite Computers offers 24/7 monitoring services that actively scan and identify current and potential problems before they escalate. This proactive approach reduces the risk of system failures, outages, and lost productivity. Regular maintenance activities, such as patch management and device audits, further ensure the stability and reliability of clients’ IT systems.

IT Consulting

Aligning IT strategies with business goals is crucial for long-term success. iSite Computers provides strategic IT consulting through their Quarterly Business Review (QBR). This consultative service reviews goals and objectives, addresses business and technology challenges, identifies opportunities, and assists with budgeting. The QBR offers actionable insights, helping businesses make informed decisions about their IT investments.

Unlimited Helpdesk Support

Understanding that IT issues can arise at any time, iSite Computers offers unlimited helpdesk support. This service ensures that clients have immediate access to IT professionals who can address and resolve issues promptly, minimising disruptions and maintaining operational efficiency.

Ideal Customer Profile

iSite Computers caters to a diverse clientele, including:

  • Small to Medium-Sized Businesses (SMBs): Companies seeking reliable and comprehensive IT support to enhance productivity and reduce operational risks.
  • Law Firms: Legal practices requiring secure and efficient IT systems to manage sensitive information and maintain client confidentiality.
  • Businesses Lacking In-House IT Departments: Organisations that do not have dedicated IT staff and need expert management of their IT infrastructure.
  • Companies Focused on Growth: Enterprises aiming to scale operations and requiring robust IT systems to support expansion.

Customer Feedback

While specific customer reviews for iSite Computers are not extensively available online, the company’s longevity and comprehensive service offerings indicate a strong commitment to client satisfaction. Prospective clients are encouraged to contact iSite Computers directly to learn more about customer experiences and testimonials.

FAQs

  1. What services does iSite Computers offer?
    iSite Computers provides managed IT services, including data backup and disaster recovery, IT security, vendor management, proactive monitoring and maintenance, IT consulting, and unlimited helpdesk support.
  2. How does iSite Computers ensure data security?
    They implement comprehensive IT security measures covering core systems, cloud environments, mobile devices, email platforms, firewalls, and VPNs to protect against potential threats.
  3. Can iSite Computers manage our existing IT vendors?
    Yes, they offer IT vendor management services, acting as the primary point of contact to evaluate, negotiate, and supervise vendor relationships on behalf of clients.
  4. What is the benefit of proactive monitoring?
    Proactive monitoring allows iSite Computers to identify and address potential IT issues before they escalate, reducing the risk of system failures and downtime.
  5. How can we get started with iSite Computers?
    Interested businesses can schedule a free consultation through their website or contact them directly via phone or email.
  6. Do they offer services beyond IT support?
    Yes, iSite Computers also provides IT consulting services to align IT strategies with business goals and assist with technology planning and budgeting.
  7. What industries does iSite Computers serve?
    While they cater to various industries, they have specific expertise in supporting law firms and SMBs across South Africa.
  8. How does iSite Computers handle data backups?
    They utilise cloud-based platforms to regularly back up, verify, and encrypt client data off-site, ensuring rapid restoration in case of data loss or system failure.

iSite Computers remains dedicated to providing innovative and reliable IT solutions, empowering South African businesses to thrive in an increasingly digital landscape.