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INOVO offers contact centres a flexible way to service, sell to, or collect from customers across any channel – all with a view to transforming the customer experience, saving costs and driving efficiency and profitability. Through a collaborative approach, the company provides award-winning technology, solutions and professional services that deliver better, measurable results.
INOVO was established in 2006 after a group of experienced contact centre specialists joined forces to disrupt the South African contact centre market. Adopting a “partner” over “vendor” approach, the goal was to deliver business services that extended beyond just providing great technology, and really focused on understanding, and meeting a customer’s unique requirements.
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