Imaginet is an independent Internet Service Provider (ISP) operating nationwide across South Africa. With over 25 years of experience, the company has established a reputation for delivering dependable internet services to a diverse clientele. Imaginet’s commitment to quality and customer satisfaction has made it a preferred choice for both individuals and businesses seeking robust connectivity solutions.
What Services You Can Get from Imaginet
Imaginet offers a comprehensive range of services designed to meet various internet and hosting needs:
- ADSL and VDSL Services: Providing both per GB and uncapped options, Imaginet ensures flexible and affordable internet access tailored to user requirements.
- Mobile Broadband: For users on the move, Imaginet offers mobile data solutions, allowing seamless internet connectivity across different devices.
- Fibre Internet: Offering uncapped, unshaped, and unthrottled fibre services, Imaginet delivers high-speed internet with free installation and a complimentary Wi-Fi router.
- Web Hosting: From starter packages to business hosting, Imaginet provides reliable hosting solutions to establish and maintain an online presence.
- Domain Registration: Assisting clients in securing their desired domain names, Imaginet facilitates a smooth process for establishing a unique online identity.
- Virtual Provider Services: Imaginet enables individuals or businesses to operate their own service provider under a chosen name without the associated expenses and risks.
- Social Media Management: Offering customized services, Imaginet manages daily social media requirements to enhance online engagement and brand visibility.
Ideal Customer Profile
Imaginet’s services cater to a wide range of customers:
- Home Users: Individuals and families seeking reliable internet for everyday activities such as browsing, streaming, and online communication.
- Small to Medium Enterprises (SMEs): Businesses requiring dependable internet and hosting solutions to support operations, online presence, and customer engagement.
- Startups: New ventures looking for affordable and scalable internet services, including domain registration and web hosting, to establish their brand online.
- Remote Workers: Professionals needing stable and fast internet connections to facilitate remote work and virtual collaboration.
Customer Feedback
Customer reviews for Imaginet present a mixed perspective. Some clients have praised the company for excellent technical support and reliable service. For instance, a reviewer noted, “The service I have received from Imaginet and staff is nothing short of excellent.” However, there are also reports of dissatisfaction, with some customers expressing concerns over service interruptions and billing issues. One user reported, “I have been sitting with an issue for the past few months (4+). Where my internet just drops for no apparent reason.” Prospective clients are encouraged to review feedback on platforms like Hellopeter to make informed decisions.
Commonly Asked Questions
Q: How can I check if Imaginet’s services are available in my area?
A: Imaginet operates nationally across South Africa. For specific service availability, it’s advisable to contact their customer support or visit their website for more information.
Q: What is the process for setting up a new internet connection with Imaginet?
A: After selecting a suitable package, you can sign up through Imaginet’s website or contact their sales team. They will guide you through the installation and activation process, ensuring a smooth setup.
Q: Does Imaginet offer technical support?
A: Yes, Imaginet provides technical support to assist customers with any service-related issues. They are available seven days a week and can be reached via telephone or email.
Q: Are there any contracts required for Imaginet’s services?
A: Imaginet offers both contract and month-to-month options, depending on the service selected. This flexibility allows customers to choose plans that best suit their needs.
Q: Can I upgrade or downgrade my service plan?
A: Yes, Imaginet allows customers to adjust their service plans. It’s recommended to contact their customer service to discuss the available options and any potential implications.
By choosing Imaginet, customers gain access to a variety of internet and hosting services backed by decades of industry experience. While feedback varies, the company’s longstanding presence in the market reflects its commitment to providing connectivity solutions across South Africa.
