Havex — cloud PBX and call centre provider in Cape Town
Havex sells VoIP and cloud PBX from Cape Town on a published per-minute rate card that drops as volume rises: 33c a minute on the entry tier, 25c in the middle and 20c at the top. Its call centre offering runs on Vicidial and starts from R345 per agent. Geographic DID numbers and prepaid VoIP complete a line aimed squarely at businesses that live on the phone rather than at offices wanting a handset on each desk.
Key facts
| Who they are | A Cape Town VoIP and call centre provider selling minutes on a published volume-tiered rate card, with a Vicidial-based agent platform |
| Voice services | VoIP and cloud PBX, call centre solutions on the Vicidial platform, geographic DID numbers and prepaid VoIP |
| Also offers | No separate non-voice service line is published. Havex presents as a voice specialist |
| Head office | Not published on the site, which lists a Cape Town telephone number and email contacts |
| Coverage | Not published as a footprint. As a cloud service the practical question is the line quality at each site |
| ICASA licence | No ICASA reference is published. For a provider selling minutes at volume the licence position is worth establishing directly |
| Pricing | Published per minute on three tiers: Small Fish at 33c, Medium Fish at 25c and Large Fish at 20c. Call centre agents start from R345 each. The volume thresholds separating the tiers are not published, so ask what qualifies you for each |
| Google profile | No Google Business Profile could be found for the South African business, so no rating is shown. Searches return unrelated entities, which were not used |
| Listed In | Cloud PBX Providers |
Volume tiers, but the thresholds are missing
Publishing 33c, 25c and 20c a minute is genuinely useful, and the tiering tells you the business is built around volume rather than seats. What the site does not publish is the thing that decides which rate you actually get: the minute thresholds separating Small Fish from Medium and Large. That is the first question, because the difference between 33c and 20c across a busy call centre is substantial. Vicidial on the call centre side signals outbound and blended campaign work rather than desk telephony, and R345 an agent is a concrete starting point to compare. Note the testimonials on the site date from 2018 and 2019, and no Google profile could be found, so ask for recent reference customers before committing a floor. Compare alternatives in the cloud PBX directory.
Who Havex is a fit for
- Outbound call centres wanting a published per-minute rate to compare
- High-volume callers who can reach the lower pricing tiers
- Businesses wanting prepaid VoIP without a monthly commitment
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Ask what minute volume qualifies for each tier, since that decides your actual rate. Then say how many agents dial at peak, whether you need Vicidial or ordinary extensions, which destinations you call, and whether you want prepaid or account billing.
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Compare Cloud PBX providers →Commonly asked questions
What does Havex charge per minute?
Three published tiers: Small Fish at 33c, Medium Fish at 25c and Large Fish at 20c per minute. The call centre offering starts from R345 per agent. The volume thresholds for each tier are not published, so ask what qualifies you.
What is Vicidial?
It is an open-source contact centre and dialler platform used for outbound and blended campaigns. A provider naming it is signalling campaign calling rather than desk extensions. Ask which version is deployed and who maintains it.
Is Havex suitable for an ordinary office?
VoIP and cloud PBX are both offered, so yes in principle, but the pricing and the Vicidial platform point at volume calling. A small office should compare providers built around per-seat telephony as well.
Why is no customer rating shown?
No Google Business Profile could be found for the South African business. Searches return unrelated entities, which WhichVoIP did not use. Ask the company for recent reference customers instead.
What is a geographic DID?
It is a phone number tied to a specific area code, so your business presents a local number in a city where you have no office. Ask which area codes are available and what each costs monthly.
How long has Havex been trading?
No founding year is published, so WhichVoIP does not state one. Testimonials on the site date from 2018 and 2019, which indicates an established operation but not a founding date.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 28 July 2026.