Fusion Office Automation — Ricoh dealer for the Eastern Cape
Fusion Office Automation is the Ricoh Premium Distributor for the Eastern Cape, operating from East London, Mthatha and Gqeberha. It sells and services office print equipment on a four-hour guaranteed response and a “no service, no pay” commitment. Telecommunications sits elsewhere in the wider Fusion Group, not in this business.
Key facts
| Who they are | Fusion Office Automation, appointed Ricoh Premium Distributor for the Eastern Cape Province, covering East London, Mthatha and Port Elizabeth (Gqeberha). |
| What they actually sell | Office print equipment and after-sales service. Telecommunications exists within the wider Fusion Group but is not this company’s product. |
| Service commitments | A four-hour guaranteed service response and a “no service, no pay” position, with technicians available 24/7 — after-sales service is the company’s stated basis for competing. |
| The group | Founded by CEO Jason van der Walt and co-founder Andrew Gardner, built over 15 years from a garage start-up into an R80 million multi-services group spanning office print management, IT services, thermal imaging, telecommunications, asset finance and property management. |
| Self-service | The site offers meter-reading submission and call logging directly, which is the practical machinery of a managed print contract. |
| Listed In | Distributors & Manufacturers |
“No service, no pay” is a real commitment
Managed print contracts are usually judged on cost per page, and the thing that actually determines whether you are happy is response time when a machine goes down mid-invoice-run. A four-hour guaranteed response paired with “no service, no pay” is an unusually concrete pair of promises in this market, and both are worth getting written into a contract rather than taken from a website. What this business is not is a telecoms supplier — the Fusion Group includes a telecommunications arm, but that is a different company under the same ownership, so do not assume a phone system quote follows from a print relationship. Compare the verified providers for that.
Who Fusion Office Automation is a fit for
- Eastern Cape businesses wanting Ricoh print equipment with a local service team
- Offices that value a contractual response time over the lowest cost per page
- Organisations in East London, Mthatha or Gqeberha needing on-site print support
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Looking for a business phone system?
Fusion Office Automation sells and services office print equipment — the Fusion Group’s telecoms arm is a separate business — so there is no quote to request here. Compare the South African providers WhichVoIP has verified.
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Compare phone systems →Commonly asked questions
Does Fusion Office Automation sell phone systems?
No. This business is office print automation. The wider Fusion Group includes a telecommunications arm, but that is a separate company.
What is a Ricoh Premium Distributor?
A vendor accreditation. Fusion holds it for the Eastern Cape Province, which is why it carries the Ricoh product range there.
What service response does Fusion offer?
A four-hour guaranteed service response, with a “no service, no pay” commitment and technicians available around the clock.
Where does Fusion operate?
East London, Mthatha and Port Elizabeth (Gqeberha), across the Eastern Cape.
How big is the Fusion Group?
The company states the group grew over 15 years into an R80 million multi-services business spanning print, IT, thermal imaging, telecommunications, asset finance and property management.
Where do I get a phone system?
From a telecoms provider. The WhichVoIP comparisons cover South African providers whose services and pricing we have verified.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 1 August 2026.