Fredd is a premier fibre internet service provider dedicated exclusively to the eastern suburbs of Johannesburg. The company prides itself on delivering an exceptional online experience to its valued customers. Fredd’s fibre network boasts a remarkable 99.99% service uptime, ensuring that users stay connected when it matters most. As a leading ISP in the region, Fredd is renowned for its reliability, low latency, and unparalleled quality of service.

What Services You Can Get from Fredd

Fredd offers a range of services tailored to meet the diverse needs of its clientele:

Home Fibre Packages

Fredd provides various home fibre packages to cater to different usage requirements:

  • 30 Mbps: Ideal for light browsing and occasional streaming.
  • 50 Mbps: Suitable for moderate streaming and daily online activities.
  • 100 Mbps: Perfect for HD streaming and online gaming.
  • 200 Mbps: Optimal for 4K streaming and multiple devices.
  • 400 Mbps: Excellent for smart homes and frequent downloads.
  • 525 Mbps: Great for seamless 4K streaming and gaming.
  • 850 Mbps: Designed for ultra-fast downloads and uploads.
  • 1 Gbps: Ultimate speed for lag-free gaming and streaming.
  • 2.5 Gbps: Blazing speed for demanding online activities.
  • 5 Gbps: Unmatched speed for future-proof connectivity.
  • 10 Gbps: The pinnacle of internet speed for all needs.

These packages ensure that customers can select a plan that best fits their internet usage patterns.

VoIP Services

In addition to high-speed internet, Fredd offers cost-effective Voice over IP (VoIP) solutions:

  • Chat 150: 300 minutes per month.
  • Chat 300: 450 minutes per month.
  • Chat 500: 680 minutes per month.

These VoIP packages are designed to meet various calling needs, ensuring seamless and efficient communication.

Ideal Customer Profile

Fredd’s services are tailored for residents and businesses in Johannesburg’s eastern suburbs who seek reliable and high-speed internet connectivity. Whether you’re a casual browser, a remote worker, a gaming enthusiast, or a large household with multiple devices, Fredd has a package to suit your needs. Additionally, businesses requiring dependable internet and voice solutions will find their offerings aligned with their operational demands.

Customer Feedback

Customer reviews for Fredd present a mixed perspective. On platforms like Hellopeter, the company holds a TrustIndex rating of 2.9 out of 5, based on 130 reviews. Some customers have expressed dissatisfaction, citing issues such as delayed installations, connectivity problems, and challenges in reaching customer support. For instance, a reviewer named Rashad I mentioned waiting over two weeks for assistance with slow internet speeds and experiencing missed appointments.

Conversely, there are positive testimonials highlighting prompt service and effective problem resolution. John N, another reviewer, praised the company for their willingness to address equipment issues promptly, even on weekends.

It’s evident that while Fredd has satisfied many customers with its services, there are areas where improvements can be made to enhance the overall customer experience.

Commonly Asked Questions

1. Can I change my package at any time?

Yes, they allow customers to upgrade their packages as needed. However, downgrades are only permitted from the 13th month of the contract. Downgrading within the first 12 months will result in a clawback of regular pricing for the months connected, plus a downgrade fee.

2. Do you have a Fair Use Policy?

Yes, Fredd has a Fair Use Policy to ensure fair and equal use of their service and to protect network integrity. They reserve the right to prevent improper or excessive usage, which may include actions like limiting throughput or terminating service to users who abuse the network.

3. How fast is 30 Mbps?

At 30 Mbps, downloading a 4 MB song takes about a second, while downloading a 1 GB movie takes around 5 minutes.

4. Can I manage my own account?

Yes, Fredd provides a customer portal where users can manage their accounts, view invoices, and monitor usage. This portal offers convenience and control over your services.

5. How can I make a payment?

Payments can be made via Electronic Funds Transfer (EFT) or through the PayFast portal on their website.

Fredd remains committed to providing high-quality internet and voice services to its customers in Johannesburg’s eastern suburbs. With a range of packages and a focus on reliability, they aim to meet the diverse needs of their clientele.