Faircom — fibre internet provider in Cape Town, South Africa
Faircom is the connectivity brand of the Faircape Group and sells fibre, wireless fibre and VoIP across Cape Town from offices in Claremont. Home fibre starts at R329 a month, every package is uncapped and unshaped, and contracts run month to month. The company carries its own infrastructure through Internect alongside open-access partners, and it runs a genuinely late support desk that stays open to 21:00 on weekdays.
Key facts
| Who they are | The connectivity arm of the Faircape Group, selling fibre to the home, commercial fibre, wireless fibre and VoIP in and around Cape Town |
| Fibre packages | Home fibre starts at R329 a month. The company states plainly that pricing is area-specific and set by the fibre network operator serving that address, so the R329 entry point depends on which network reaches you. All packages are uncapped and unshaped, and the site commits to never throttling a home fibre line |
| Contract terms | Month to month. Faircom states there is no long-term tie-in on its fibre packages, and the homepage lists free installation, free activation and a free-to-use router |
| Network | Faircom names Internect as its underlying infrastructure provider and adds open-access partners on top, with connections to multiple upstream carriers |
| Also offers | Wireless fibre, commercial fibre, VoIP telephone packages, highsites and towers, and additional network services |
| Head office | 5th Floor, The Terraces, 25 Protea Road, Claremont, Cape Town, 7708, Western Cape |
| Coverage | Cape Town and the surrounding Western Cape, subject to the coverage checker. No suburb list is published, so run your street address through the checker before you commit |
| Support hours | General enquiries and accounts run Monday to Friday 08:00 to 17:00. After-hours support covers Monday to Friday 17:00 to 21:00 and weekends and public holidays 09:00 to 15:00 |
| ICASA licence | No ICASA reference is published. Ask for it in writing if your procurement process records licence numbers |
| Founded | Not publicly stated. The site carries no founding year for the Faircom brand |
| Listed In | Fibre Internet Providers |
Coverage is decided by the network under the street
Faircom is a Cape Town operation and does not pretend otherwise, which makes the coverage question narrower and more answerable than it is with a national reseller. Two things decide what you actually pay. The first is which fibre network operator has lit your street, because Faircom says openly that pricing is area-specific and set by that operator, so the R329 entry point is a floor rather than a promise. The second is whether wireless fibre is the better route at your address, which is a real option here rather than a consolation prize. Everything is uncapped and unshaped, and the month-to-month terms mean a bad experience costs you a notice period rather than a year. The after-hours desk running to 21:00 on weekdays and through weekend mornings is the detail most worth weighing against a cheaper competitor, since an outage on a Saturday is where budget ISPs usually come apart. Compare the wider market in the fibre provider directory.
Who Faircom is a fit for
- Cape Town homes and small offices that want an uncapped line with no long contract
- Buyers who need support to answer after 17:00 and on weekend mornings
- Addresses where wireless fibre is the practical route because trenched fibre has not arrived
How Faircom sits in the Fibre category
- 259 verified fibre internet providers on WhichVoIP; 183 carry a Google rating.
- Google 4.3 from 567 reviews — top 40% of rated providers in the category (71 rate higher).
- Category median is 54 reviews, so this is a large body of feedback.
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Compare fibre internet providers →Commonly asked questions
How much does Faircom fibre cost?
Home fibre starts at R329 a month. Faircom states that pricing is area-specific and determined by the fibre network operator servicing your area, so the exact figure depends on the address. For reference, the 13 verified Fibre providers on WhichVoIP that do publish prices charge R279–R795 per month for an entry package, rising with speed and a business SLA — a yardstick for the figures above. Compare published prices or get up to 3 quotes.
Are Faircom packages capped or shaped?
Neither. The company states all home fibre deals are uncapped and that it will never throttle your speed or cap your data usage.
Is there a long-term contract?
No. Faircom sells its fibre packages month to month and lists free installation, free activation and a free-to-use router on its homepage.
Who owns Faircom?
Faircom is part of the Faircape Group and is that group’s connectivity brand.
What happens if my line goes down at night or over a weekend?
The after-hours desk runs Monday to Friday from 17:00 to 21:00, and 09:00 to 15:00 on weekends and public holidays, with a WhatsApp channel alongside the ticket system.
Does Faircom offer anything other than fibre?
Yes. Wireless fibre, commercial fibre, VoIP telephone packages, and highsites and towers are all on the service list.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 29 July 2026.