Established in 2008, Electrocom has been at the forefront of delivering dependable wireless internet services across the KwaZulu-Natal (KZN) Midlands and surrounding areas. With a mission to bridge the digital divide, Electrocom is committed to ensuring that even rural populations have access to modern-day connectivity solutions. The company’s core values revolve around reliability, innovation, and customer-centric service, aiming to provide seamless internet experiences tailored to both residential and business needs.

Services

They offers a comprehensive suite of services designed to meet diverse connectivity requirements:

Internet Services

  • Residential Internet: Starting from R299, this service is ideal for homes and small offices, offering speeds of up to 3Mbps.
  • Business Internet: Priced from R699, this package caters to medium to large businesses, providing robust connections with speeds up to 7Mbps.

Both plans ensure uncapped broadband access through various mediums, including Fibre, Wireless, VDSL, and ADSL, guaranteeing continuous and reliable internet connectivity.

Hosting Solutions

They extends its expertise beyond connectivity by offering hosting services. Clients can host their websites, emails, or even Private Branch Exchange (PBX) systems, ensuring their online presence is both secure and efficient.

VoIP Services

For those seeking cost-effective voice solutions, they provides Voice over Internet Protocol (VoIP) services starting from R114. This service transforms existing bandwidth into a functional landline, enabling clear and affordable communication channels.

Hosted PBX

Their hosted PBX solutions, available from R199, are perfect for inter-branch communications. This service facilitates seamless internal communication, enhancing operational efficiency across multiple locations.

Ideal Customer Profile

Their services are tailored to meet the needs of a diverse clientele:

  • Residential Users: Individuals and families in the KZN Midlands seeking reliable and affordable internet solutions for everyday use, including browsing, streaming, and online education.
  • Small to Medium-Sized Businesses (SMEs): Enterprises requiring robust internet connectivity to support operations, communications, and online transactions.
  • Remote Workers: Professionals operating from home offices who depend on stable internet connections for virtual meetings, collaborations, and accessing remote servers.
  • Organisations with Multiple Branches: Companies looking for efficient inter-branch communication solutions through hosted PBX systems to ensure seamless coordination across various locations.

Customer Feedback

They have garnered positive testimonials from a range of satisfied clients:

  • uMshwathi Municipality: “Is currently utilizing the WAN and Internet from them since 2014 to 2018. The services are fully functional.”
  • Floral Fantasy: “They have been an absolute pleasure to do business with! I would highly recommend them to anyone looking for fast and reliable internet!”
  • Talk n’ Surf: “We have been utilising Electrocom since 2011 to provide VPN, Voice and Data services in areas where we do not have coverage. These services are handed off to us in Teraco, Durban and have been provided to our satisfaction. Any faults that have arisen were reported to the Wartburg office and resolved timeously. We would not hesitate to recommend their services.”
  • Siyabonga – Helping Hands for Africa: “Electrocom supplies our organisation with complete wireless network solutions including telephone, internet and VPN. We have been clients of Electrocom since January 2017. Our dealings with Electrocom are always positive, their service is excellent, prompt and efficient and their staff members are professional and friendly. They are an absolute pleasure to deal with and we would highly recommend them to any prospective client!”
  • Hillermann Bros.: “Electrocom is our WAN, wireless internet, telephone, fax and security camera service provider. They have provided this service to us since their inception as a business in 2008. We are extremely grateful for their very reliable and efficient service. We commend them not only on the internet speed, but also that they treat each client in a tailor-made fashion and that they involve themselves with the latest technologies. May their business continue to grow from strength to strength in the future.”

These testimonials underscore Electrocom’s dedication to delivering high-quality services and maintaining strong client relationships.

FAQs

Q: How does Electrocom’s internet service work?

A: Electrocom receives its internet via various fibre carriers, which is then distributed through their own radio tower infrastructure. The signal is relayed to a digital receiver attached to the client’s premises, ensuring a stable and fast connection.

Q: What areas does Electrocom cover?

A: Electrocom primarily serves the KZN Midlands and surrounding regions. Prospective clients can view the coverage map on Electrocom’s website to determine service availability in their area.

Q: Are there any data caps on Electrocom’s internet plans?

A: No, Electrocom offers uncapped broadband services, allowing customers to enjoy unlimited data usage without worrying about overage charges.

Q: What is the installation process for new customers?

A: Interested individuals or businesses can apply online through Electrocom’s website. After submitting the application, a representative will contact the client to discuss installation details and schedule a convenient time for setup.